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Personal Assistant Customer Service

Location:
Richards Bay, KwaZulu-Natal, South Africa
Salary:
12000
Posted:
October 08, 2023

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Resume:

South Africa

079*******

www.linkedin.com/in/buhle-mhlophe-69618066

adz8pi@r.postjobfree.com

BUHLEBEMVELO MHLOPHE-MKHWANAZI

OBJECTIVE I’m a goal driven individual that enjoys working in a team and thrives nonetheless single handedly. I adapt easily to multi-cultural and diverse work environments as my career has enabled me to gain experience from the private sector, government and NGOs. My work experience varies from administration, customer service, research and marketing. SKILLS & ABILITIES Communication (verbal and written) Interpersonal and team work

Content Development

Project Administration

Research

EXPERIENCE PROFESSIONAL FREELANCER – APPEN

January 2022- To Date

Transcribing text and audio in different languages. Image and video collection for ML models.

Data collection and entry for projects.

Text, image and video annotation

Search Engine Optimization

MPC CONNECT – ITUTOR GROUP: LANGUAGE CONSULTANT

February 2018 – May 2019

Tutor English to Asian students online.

Plan and prepare for a maximum of 10 lessons per day. Teaching individual and group lessons (Ages 3 years – Adults). Guiding students to master their speaking, reading and writing skills. THE WALT DISNEY COMPANY – DISNEY ANIMAL KINGDOM LODGE: INTERNATIONAL CULTURAL REPRESENTATIVE

October 2016 – October 2017

Organizing lessons and presentations on South African culture, lifestyle and wildlife.

Page 2

Planning and hosting educational conservation projects for guests of all age groups.

Speaking to at least 100 guests daily in formal and informal settings. Interpreting African game reserve animal behaviors. FAIR TRADE TOURISM: PR & MARKETING ASSISTANT

March 2015 – September 2016

Building and maintaining relationships with clients, suppliers and the media.

Writing weekly content for and monitoring company social media pages. Processing invoices and procuring marketing material. Reviewing, updating and managing the company website. Drafting and proof-reading monthly newsletters, annual reports and media reports.

Internal data collection for M&E Tool.

Booking exhibition spaces and conference rooms for 2 travel shows per year and media briefings.

FAIR TRADE TOURISM: ASSISTANT TO THE EXECUTIVE DIRECTOR October 2014 – February 2013

Researching potential donors and publications opportunities for the NGO. Compiling at least 3 research reports monthly on environmental and conservation issues.

Providing administration support for the Director -claims, travel arrangements and meetings.

Manage donor, supplier, client and media database. Attending meetings, setting up stands and engaging attendees. General administration duties – answering the switchboard, welcoming visitors, filing, booking the boardroom.

THE NATIONAL DEPARTMENT OF TOURIM: INTERN (RESPONSIBLE TOURISM DIRECTORATE) September 2013 - October 2014

Project administrator for 3 successful projects (Responsible Tourism Standards, Universal Accessibility, and Climate Change). Meet with local provincial authorities and follow up on tourism incentives pilot.

Researching and meeting designers and suppliers for project collateral. Drafting agendas and minutes for departmental meetings. Schedule meetings, secure venues for workshops.

General administration – filing, answering calls, processing documents and claims.

Page 3

EDUCATION HARVARD BUSINESS ONLINE – USA – PROJECT MANAGEMENT CERTIFICATE HARVARD BUSINESS ONLINE – USA – GLOBAL COLLABORATION CERTIFICATE HARVARD BUSINESS ONLINE – USA – BUDGETING CERTIFICATE HARVARD BUSINESS ONLINE – USA – CREATIVITY AND INNOVATION CERTIFICATE SOUTH AFRICAN TOURISM ONLINE – SOUTH AFRICA – TOURISM EXPERT CERTIFICATE DURBAN UNIVERSITY OF TECHNOLOGY– SOUTH AFRICA – DIPLOMA IN TOURISM MANAGEMENT

SUNNYDALE SECONDARY SCHOOL– SOUTH AFRICA – GRADE 12 COMPETENCIES Microsoft Office (Ms. Word, Excel, Power point and Outlook) LEADERSHIP Acting Marketing Manager in the absence of departmental head for 3 months in 2015.

Train the Trainer – Training groups of 6 new cultural representatives for duty.

REFERENCES SIWINILE ZONDO

MPC CONNECT - ITUTORGROUP

063-***-****

THOMAS MKHABELA

DISNEY ANIMAL KINGDOM LODGE

066-***-****

MALEBO RAMMEKOA

FAIR TRADE TOURISM

072-***-****



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