Customer Service Front Office

Rogelio Melendez

**** ***** ******

Indian Trail, N.C. 28079

787-***-****/ 980-***-****

adz8p4@r.postjobfree.com

Objectives: I will like to join a corporation where I may contribute with my experience, knowledge and capabilities to obtain there, goals, in order to meet and overcome my own expectations for professional growth within it.

Education: 1990 Interamerican University San Juan, Puerto Rico BS Computer Science

Skills: Integrated Circuits, teleprocessing and Communications, Operative Systems, Microprocessors, Administrative Systems on Data Base, Cobol I and II, Word Processing, Lotus, Windows 98, Windows NT, Excel, Interactive Cobol, Advanced Mathematics, Accounting I and II, Internal Communication Via PC, Anywhere Internet, PowerPoint. Computer: I can manage the following systems: MAI/Basic Four PC, IBM 5251(System 36), System AS400, RS/6000(Oracle -Banner), and TIVOLI, Backup Administrator, SAP (Computer System Administrator at V-Suarez)

Experience:

June 2022 to PRESENT Shipping Leader RECORD USA - Monroe Responsibilities: Generate the daily Invoices and documentation for the 2 Containers to be shipping every day. On charge of the Work station with packages to be shipping via Fedex Ground and Fedex International and UPS. I dispatch orders to be pick up by different clients: Maple Gate(CANADA), BTX, Piedmont, ABF, Fedex Freight, Old Domion, South Eastern and Daylight Freight. I do the closing day for all the invoices process and generate a report in EXEL every day (this report delivered in Finance Office. I inform and coordinate with OLD DOMION about the quantity and Containers# loaded in our yard every day by email.

June 2021 to June 2022 Inventory Logistic Associate CARMAX – Charlotte Responsibilities: Ensure daily maintenance and security of Inventory and shipping and receiving facility. Maintain and document the transfer of incoming and outgoing inventory that is processed through the shipping and receiving facility. Check In & receives vehicles that are shipped to the receiving facility area. Organize outgoing transfers to reduce driver dwell time at the shipping and receiving facility. January 2020 to June 2021 Warehouse Clerk Clopey Corporation - Charlotte Responsibilities: Receive all containers with our products. Make all Customer service dispatch orders. April 2019 to December 2019 Traffic Documentation Clerk Carolinas Crossdock 3PL Responsibilities: Collect and Audit Shipment documents, make bookings for ocean carriers, data entry for all documents, create Master BOL (Excel sheet), create SB Freight Invoice and SB Freight Distribution, Send all documents to ocean carriers and clients’ destinations, scan all documents of each shipment and load sheet in Excel, receive the labels and commercial invoice to complete air shipments, send client confirmation, customer service calls

March 2016 to April 2019 Warehouse Shipping Clerk Wesco Distribution Inc-Charlotte Responsibilities: All shipping process local, national, and international August 2015 to February 2016 Quality Control Manager DHL Supply Chain (Exel)-Charlotte Responsibilities: Weekly Payroll (Kronos), Physical Inventory Audit, Weekly, Monthly and Quarterly reports for EXEL and Daimler (OB Weight production). Make CAPA’S, Customer Service, paperwork. October 2010 to July 2015 Warehouse and Operation Clerk V-Suarez Inc. Responsibilities: Receive and audit the Carriers' invoices, Bill inventory differences to Carriers, process pick-up invoices to clients, responsible for the Carriers' weekly payroll(SAP and Excel), Administrator of the Carriers' documents, actualize the invoices delivery dates for all shipments and deliveries June 2006 to September 2010 Traffic Documentation Coordinator Flexitank Inc., S.J., P.R. Responsibilities: Make dispatch appointments from the plants in Texas, Indiana, Georgia, Florida and Louisiana to load different products for export to South America, Central America, and the Caribbean; make bookings with the Ocean Carriers, coordinate driver companies with the appointments in the plants to load, process the complete documentation for all appointments and confirm with my clients, make payments for the Bill of Lading for the Ocean Carriers; work to find the release at destination for these loads with the Ocean Carriers, make and send the invoices to the clients for complete services November 2001 to June 2006 Computer Operator II Interamerican University- San Juan, PR Responsibilities: Make back-up for Oracle, Banner, Banner Test, audit, Sirsi Prod and Sirsi Test, working within reports, information processing, running statistics, checking the system status, running disbursements, registers, and payrolls; taking calls from network users September 2000 to September 2001 Life Insurance Agent Primerica – San Juan, PR Responsibilities: Financial advisor, generate financial statements, home mortgage qualifications, life insurance qualifications, customer service

June 1996 to September 2001 Assistant Operation Manager Puerto Rico Traction Tires Inc. Responsibilities: Sales, received merchandise data entry, filing, supervise, invoices, adjustments, generate transfer of merchandise received to other warehouses, make purchase orders and physical inventory March 1989 to May 1996 Traffic Inventory Clerk Operator Ballester Hermanos Inc-Catano,PR Responsibilities: Entry of direct sales, invoices, adjustments, create Bill of Lading, create purchase orders and maintenance, generate transfer of merchandise received, edit and actualize Stock Status Report, filing, credit and debit invoice entries, and make physical inventory