Post Job Free

Resume

Sign in

Advisor Iii Customer Service

Location:
Phoenix, AZ
Posted:
October 08, 2023

Contact this candidate

Resume:

David Landers

Mobile 480-***-****

**** * ****** **. *******, AZ 85041

adz8oa@r.postjobfree.com

Highly motivated, customer-focused professional with proven success in increasing capital structure, and business growth. Recognized for the ability to uncover financial and operational trends, acquisition and divestiture planning. Enjoy working with diverse team members to search out new opportunities for revenue generation.

EMPLOYMENT AND INTERNSHIP EXPERIENCE

Columbia Sportswear Chandler, AZ

Nov 2019 - April 2020 (COVID-19 furloughed)

Sales Associate (Part-Time)

I started as a seasonal employee but was hired as part-time midway through the holidays. Duties included selling goods and attending to customers on the selling floor. Utilizes sales skills and excellent customer service to drive store sales. Performs all required cash register transactions, such as sales and exchanges, efficiently and accurately. Assists in receiving shipments and distributing to the sales floor as directed. Maintains store standards for visual merchandising, cleanliness and safety. Astravo

June 2019-Present

Advisor III

Assist families through the enrollment process by answering questions and helping families complete the enrollment paperwork, welcome new students through a personal phone call and review expectations and resources with students and parents. Call center environment, on average 120 outbound calls a day. The vast majority of inbound calls that are tech issues come to myself as I represent our first line to fix any issues before putting in a ticket to our internal help desk.

Conduct Orientation Sessions for new and prospective families and review student progress data and provide feedback to families regularly based on student performance and documentation of all student and parent interaction.

Training new associates with processes and procedures we use for different call platforms. New associates must pass a rigorous test prior to starting with us for our enrollment platform. I provide a step by step walkthrough of our program, going through complex seniors. Glasir Capital Partners, Phoenix, AZ

January 2010- April 2018

Sr. Research & Acquisitions Analyst

Monitor and analyze conditions in commercial and residential real estate markets. Perform market, economic, and financial research for target areas of interest. Track the infrastructural development within the region and estimate the probable market behavior. Assess potential investments by researching and analyzing real estate capital markets, capital structure, and financial returns, and demographic trends. Evaluate property acquisition recommendations from legal, financial, and resource availability perspective and judge the feasibility of the prospective investment. Perform property due diligence by touring properties, reviewing leases, and assessing third party reports (property condition and environmental). Developed and maintained an internal database to track, purchase, and dispose of in-house acquisitions. David Landers

Mobile 480-***-****

2602 W Romley Rd. Phoenix, AZ 85041

adz8oa@r.postjobfree.com

Bank of America, Tempe, AZ

June 2009-Jan 2010 (Temp)

Home Retention Modification Processor

Analyze applicants' financial status, credit, and property evaluations to determine program options. Maintained regular correspondence with assigned customers regarding their file status. Updated data and prepared documents for underwriters. Ensured compliance with company policies, underwriting guidelines, and lending-program requirements.

Office Max, Novi, MI/Tempe, AZ

April 2006 -November 2008

Assistant Store Manager

Managing the store’s day to day operations which included: merchandising, marketing, inventory, reconciliation and deposits, store safety and security, hiring, scheduling, training, customer service. Interfaced directly with customers and associates to answer questions. Resolved customer service inquiries in a timely, positive, and professional manner. Estimated and analyzed store records for present and past operational trends and costs. Presented store trends and marketing ideas to corporate management. Developed and strengthened relationships with corporate account customers through consistent communication and face to face meetings. Marine Pollution Control, Detroit, MI

Sept 2005-March 2006

Field Service Technician

Managed packaging of chemicals from collection events, industrial facility cleanouts, or cleanups. Assisted in the consolidation of bulk chemicals for processing at in-house facilities. Served as the primary contact and lead technician for hazardous material emergency responses. Supervised emergency response personnel on hazardous material responses and provided site assessment, response, and technical guidance. Green Tree, Livonia, MI

May 2002-August 2005

Field Processor

Appraised manufactured and modular homes to determine market resale value. Compiled and assessed condition reports, repair estimates, and inspection reports. Evaluated all repossessions to determine the best course of action. Performed collection and loss mitigation functions. Home Depot, Troy, MI

February 2000- April 2002

Senior Manager

Responsible for the management and leadership of the employees within the Lawn and Garden Center. Maintained service and operational standards with supervising, coaching, and training of staff. Established operational compliance through company policies and standards. Compiled and evaluated department’s sales data and presented findings as well as recommendations to district managers. Authorized and ensured the validity of customer returns, exchanges, check authorizations, voids, and discretion discounts. Balanced cash drawers, receipts, and documented discrepancies.

David Landers

Mobile 480-***-****

2602 W Romley Rd. Phoenix, AZ 85041

adz8oa@r.postjobfree.com

INTERNSHIP

Gedas Inc., Auburn Hills, MI

Intern / IT Procurement

Responsible for shipping, receiving, and tracking of the company’s computer assets and related materials. Assisted in the development of a data tracking system for the company’s computer assets. Formulated time schedules for equipment return and repair. Evaluated equipment purchase options and presented recommendations to management.

University of Alabama, Tuscaloosa, AL

Internship

Worked with a team of researchers on a project that analyzed crime patterns. Planned, developed, managed, compiled, and interpreted data obtained from research. Analyzed FBI and Southern Law Poverty Center crime statistical data to forecast crime trends. Utilized Excel spreadsheets to manage data and various presentation software to publish and present research findings to team members. EDUCATION

The University of Alabama, Tuscaloosa, Alabama

98 hours of coursework completed with a focus on Municipal Planning, and Political Science. COMMUNITY SERVICE

Assistant Scoutmaster Grand Canyon Council

Continuous Habitat for Humanity

American Red Cross

Storm Shelter Manager

Served as a shelter manager during Hurricane George. Worked with the National Guard to set up a shelter at Dixon Elementary in Irvington, Al. Supervised shelter volunteers, set-up check-in procedures for incoming persons to the shelter, helped medical personnel triage injured individuals, enforced rules, and order within the shelter. The shelter took in over 300 individuals. Attended post-assessment Red Cross meetings and provided information regarding shelter management.

TRAINING AND CERTIFICATIONS

● FEMA Certificate of Achievement Incident Command;

● FEMA Certificate of Achievement Emergency Program Manager; COMPUTER SKILLS

Experience with MS Office programs (Word, Excel, PowerPoint, Access, and Outlook)



Contact this candidate