Management Team Customer Service
Resume:
Brevard College
Brevard, NC
Completed coursework in
Business
Chapin High School
Dedicated professional with demonstrated strengths in time management, customer service, and goals-driven decision making. Excellent verbal and written skills. Successful leader and manager equipped with skills to handle high level responsibilities.
Kristen KICKEY
RECENT WORK EXPERIENCE
DEDICATED PROFESSIONAL
13 Holiday Circle
Columbia, SC 29206
****************@*****.***
SKILLS
EDUCATION
2007 - present WELLS FARGO
Business Training Consultant
• Manage and develop courses curriculum, simulations, webinars and proprietary tools
• Analyze and respond to customer needs
• Write and present project proposals and design strate- gies and performance improvement solutions
• Perform quality assurance reviews and ensure training programs aligned with the needs of organization
• Operate as a liaison to management team providing analysts and delivering approach work modelling and evaluation reporting
• Increase communication of by designing and facilitat- ing training
• Manage development of new courses and materials
from content to delivery
• Measure results to ensure high levels of return on investment.
• Coordinate personnel replacements as well as job shadowing opportunities and internships.
• Diversity and Inclusion Chair, Wells Fargo (2016-2018)
• Volunteered for Eagle Scout Project benefiting Toby’s Place
• Volunteer for Harvest Hope Food Bank, Habitat for Humanity, Ronald McDonald House, Prisma Health
Walk for Life
OTHER
Creative and Organized
Customer-focused
Proven Leader and Presenter
Multi-tasker
Problem Solver
Decision-maker
Strong Communicator
Focused on Details
Willing to learn
COMPUTER
Proficient in Microsoft Word,
Microsoft Powerpoint, MS Teams,
Federal NIMLS Licensing system,
SVP and CIV systems (financial
systems)
References Available Upon Request
Contact this candidate