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Eye Care Customer Service

Location:
Tamarac, FL
Posted:
October 08, 2023

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Resume:

Ailyn Rodriguez

*** ** *** ***

Davie, FL *****

954-***-****

adz8nq@r.postjobfree.com

EXPERIENCE

Eye Care, Miami Gardens, FL — 2014-Present

Analyzing patient’s insurance benefits and their visual needs in order to compensate the proper treatment for the patient. Substantial knowledge of accepting credit cards payments such as Care Credit. Experience in sales generating over $2,000 daily meeting and/ or exceeding company goals. Developed and maintained a professional business partnership with the staff. Performed duties in such manner as no to jeopardize the safety or health of the patients. Connect with costumers in order to build and maintain a strong client following. Check status and notify customers when orders are delayed. Assist customers in selection of frames and coordinate frames with optical measurements and prescription.

Vision 2020, Miami Lakes, FL — 2013-2014

Evaluate and verify patient prescriptions using a manual lens meter. Measure pupillary distance (PD). Provide instruction to patients in eyeglass and contact lens care and use. Assist patients with selection and dispersing of eyewear. Communicate with labs in sending and receiving eyewear prescriptions. Maintain patient history, records, and coordinate appointment system. Perform frame measurements and minor eyeglass repairs. Knowledge of different materials used in practice. Experience in sales generating over $1,000 daily.

Waitress, Las Vegas Cuban Restaurant, Pembroke Pines, FL — 2010-2013

Executed all server duties in multiple locations of busy international iconic restaurant chain. Coordinated customer service and resolved customer complaints in a timely manner. Applied courtesy and problem-solving skills to ensure customer satisfaction which resulted in various commendations for superior performance and dedicated service over a three-year period. Commended for multitasking abilities; frequently assigned the largest section of restaurant during peak dining hours and parties of over 100 patrons. Appointed to train new servers in highly effective protocol and etiquette which improved repeat and referral patrons. Stocked shelves and managed inventory. Delegated responsibilities to fellow co-workers to promote efficient and accurate delivery of food and beverages.

EDUCATION

GED

ABO certified

NCLE certified

NCSORB certified

Licensed Optician

National Academy Opticianry

SKILLS

Experienced with both contact lenses and glasses, ability to operate lensometers, excellent customer service and sales experience, active listening, communication, computer skills, leadership, management skills, problem solving attitude.



Contact this candidate