Deepu Saseendra Babu

Mob: 505-***-****

SUMMARY

Having 15 years of experience in IT Industry (Servers Administration, Cloud computing, Storage, Devops CI/CD Automation, Data Migration, DBA, Webservers Administration, Siebel CRM Administration,Pega CRM),

Having 3+ years of experience as AWS Cloud Solution Architect.

Strong knowledge in Technical Architecture (design and Implementation solutions).

Implemented and managed High Availability and DR environments on-premises & AWS Cloud.

Experience in AWS Cloud Infrastructure design and Hybrid data migration.

Experience and knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in and migrate across public and private clouds.

Deep expertise in the AWS components & APIs Expert working knowledge of Operating Systems (Windows and Linux).

Experienced in Jenkins by installing, configuring and maintaining for purpose of continuous integration (CI) and for end to end automation for all build and deployments and creating Jenkins CI pipelines.

Hands - On Experience in building Continuous delivery environments using Jenkins, Git/GitHub, and Collaboration tools, AWS Cloud Formation and Puppet.

Highly experienced in designing and developing Web Solutions using Apache, Tomcat, WebLogic Application Server & IIS web servers..

Extensive experience in Sun Solaris, Linux and Windows OS Administration.

Deep knowledge & experience in areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling and performance assessments.

Experience with cloud technologies like Opeshift, AWS, Azure, Oracle cloud etc.

Strong knowledge of Amazon Kinesis, AWS Lambda, Amazon Simple Queue Service (Amazon SQS), Amazon Simple Notification Service (Amazon SNS), and Amazon Simple Workflow Service (Amazon SWF)

Strong knowledge with Web Services, API Gateways, REST API and application integration development and design.

Experience with containerization technologies (Docker, Kubernetes) and container orchestration tools.

Experience in end-to-end systems automation and orchestration.

Vast experience in deploying applications in clustered environment using Admin console and Shell scripts.

Proficient in developing Shell & groovy scripts to automate various processes and deployment using Jenkins.

PowerShell and/or Unix scripting experience.

Expertise in Hybrid cloud management & automation.

Understanding & Implementing DevOps Automation.

Worked on Siebel CRM integration with CTI application(CTI Integration with CISCO & Avaya)

Knowledge of Agile software development practices and release management.

Knowledge of Devops automation using Chef & Puppet.

Good knowledge in relational database design, modeling, development, administration, implementation, trouble shooting.

IT Skills

Cloud Platform

AWS, Oracle, Azure

Database

Oracle, MySQL & SQL server

Tools

SQL Developer, Toad, Soap UI, Altova, Winscp, HP Quality Centre 10.0, Oracle 9i/10g/11g, Siebel 8.2 and MS Access, excel

Webserver

IIS server, Weblogic Server, Apache Webserver, Tomcat, Nginx

Programming Language

Shell scripting, Java Scripting, JSON, Python, Windows Powershell

CRM Skills

Siebel eBusiness applications & Pega

OBIEE Skills

OBIEE 10g & 11g, BIP 10g & 11g

Operating System

Microsoft Windows, Sun Solaris, HP-Unix, IBM-AIX & Linux

Citibank

Feb 2022 to till date

Summary:

Citigroup Inc. or Citi is an American multinational investment bank and financial services corporation headquartered in New York City.

Role : Sr. Cloud Infrastructure Analyst

Duration : Feb 2022 to till date

Team Size : 20

Responsibilities:.

Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services.

Design and build scalable and highly available infrastructure using modern DevOps practices with ECS clusters on AWS & Openshift.

Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management using Citi tools.

Automated the continuous integration and deployments using Lightspeed Framework (Citi tool) which uses all the devops tools Jenkins, Udeploy, Bitbucket, Sonarqube, Blackduck, Tekton, Harness Openshift under one framework.

Migrated on-premises dotnet applications from VM servers to ECS clusters.

Design and implemented high availability and disaster recovery environment solutions for CRM applications with 4000+ concurrent users.

Provide technical/strategic direction to team members

Review requirement documents, define hardware requirements and update processes and procedures as necessary

Speridian Technologies:

Aug 2010 to Feb 2022

Project Experience

Project 1:

Project Name : Florida Blue Insurance (BCBS)

Role : Sr. Technical Analyst

Duration : June 2020 to Feb 2022

Team Size : 10

Responsibilities:

Build and configure a virtual data center in the AWS cloud to support Enterprise Application hosting including Virtual Private Cloud (VPC), Public and PrivateSubnets, SecurityGroups, NetworkAccessControlLists, RouteTables, ElasticLoadBalancer.

Manage AWS EC2, S3, IAM roles, Policies, ELB, RDS, Networking (VPC, NACL, Subnet) services Managing AWS instances by taking AMIs and performing administration and monitoring of Amazon instances like EC2 using Amazon Cloud Watch.

Setup and build AWS infrastructure various resources such as VPC EC2, RDB, S3, IAM, EBS, Security Group, Auto Scaling, and RDS.

Deployed Hybrid cloud architecture

Pega CRM Administration on PAAS cloud.

Upgraded Siebel 8.1 SIA to Siebel IP 2021 (Open UI).

Prepare the Architecture for Dev,Test,Stage & Production Environments, infrastructure design, installation, configuration, administration Siebel application across all environments.

Installing Siebel software’s and patches updates on IBM – AIX, Linux and Windows OS servers.

Migrate code between environments DEV2QA, DEV2PROD automation using Jenkins.

Supporting High Availability Production application with Load Balancing and clustering.

Configuration and administration of Siebel Remote users.

Creating Automation jobs in Jenkins using groovy and shell scripts.

Administration of IBM and Liberty Websphere servers.

Troubleshoot Siebel production issue analyzing crash log files using FDR by turning on FDR in Siebel application.

Involved in the Application Administration tasks such as System Preferences, assigning views to responsibilities etc; Integration Administration tasks like EAI value maps, Symbolic URL and Personalization administration.

Strong knowledge in Siebel command line parameters.

Written batch files/ shell scripts to do reduce some repeated tasks in Siebel Administration

Advanced understanding of application performance analysis, tuning and optimization.

Project 2:

Project Name : Atlanta 311 (Opus Group LLC)

Client : Opus Group LLC

Role : Technical Architect (AWS Cloud)

Duration : Sep 2016 to June 2020

Team Size : 5

Responsibilities:

Migrated CRM application, Oracle Databases & external application's from on-premises datacenter to AWS Cloud Infrastructure.

Upgraded Siebel 8.0 SEA to Siebel IP 2016.6 SIA (Open UI) & IP 2019 SIA in Cloud.

Evaluation/design/development/deployment of additional technologies and automation for managed services on AWS.

Perform data migration from on premises environments into AWS.

Administration and tuning of .NET, Java based applications on AWS ECS Instance.

Provide prescriptive guidance across network, storage, operating systems, virtualization, RDBMS, mid-tier technologies that include application integration, in-memory caches, security and business reporting.

Monitoring, logging and cost management tools that integrate with AWS

Automate the migration process to the maximum extent possible.

Designed and build High Availability Siebel Production Environment running multiple Application servers with external load balancer and with gateway server clustered.

Implemented procedures for operation and overall administration of IIS web servers.

Executed processes for operation and administration of application deployment technologies in all systems.

Executing release cycle migrations from development to test, training, UAT and production environments.

Creating batch interfaces to data migration from external databases to Siebel schema.

Setup DEV, SIT & Production environments.

Configured and setup F5 BigIP load balancer for Siebel production environment.

Configured and setup Disaster Recovery environment.

Performed database performance tuning and database backup and restore.

Participate in Installation of Oracle & create clustered databases for prod environments.

Participate in database tuning, Application Tuning & performance monitoring. Fine tuning Initialization parameters, I/O, Memory and Operating System kernel parameters.

Implemented CTI Integration with CISCO UCCX and automated Simulation with Smart script for Inbound calls.

Integration of external applications (Hansen System, portal system & GIS ) & third party barcode scanners for Inventory Management.

Environment:

AWS Cloud, Siebel Field Service, Siebel Public Sector IP 2016.6 & IP 2019, Oracle Linux, Oracle DB.

Project 3:

Project Name : VATAX (Virginia, US)

Role : Senior CRM Upgrade Specialist / Infrastructure Admin

Duration : Feb 2016 to Sep 2016

Team Size : 6

Responsibilities:

Designed and build High Availability Production Environment running multiple Application servers with external load balancer and with gateway server clustered.

Siebel administration & Configuration 8.1 & Siebel IP 2015 (Open UI).

Upgraded Siebel 8.0 SEA to Siebel IP 2015.8 SIA (Open UI).

Troubleshooting application related issues and post deployment issues.

Prepared and executed a completed plan for upgrade.

Resolve Upgrade Issues and conflicts.

Performed Dev upgrade, Production test upgrade, Production Upgrade.

Tuning SQL script and additive schema changes utility to reduce downtime of production upgrade.

Implemented TLS encryption communication from Siebel web servers to all loadbalnced Siebel application servers though SISNAPI.

Executing release cycle migrations from development to test, training, UAT and production environments.

Performance management using Grid Control of ORACLE, AWR reports, using SARM on SIEBEL, performance testing and monitoring.

Creating Inbound and outbound web services.

Creating java business services and classes for transferring XML between applications.

Participate in Installation of Oracle & create clustered databases for prod environments.

Participate in database tuning, Application Tuning & performance monitoring. Fine tuning Initialization parameters, I/O, Memory and Operating System kernel parameters.

Implemented CTI Integration with CISCO.

Create technical documentation and work instructions

Environment:

Siebel Call Center IP 2015.11, Siebel Field Service, Oracle Linux, Oracle 12c.

Project 4:

Project Name : ArcBest (Fort Smith Arkansas, US)

Client : ArcBest Technologies

Role : Technical Architect

Duration : Oct 15 to Feb 16

Team Size : 3

Responsibilities:

Technical Architecture (design, Implementation solutions & sizing) for Siebel UCM and OEDQ.

Administration on UCM and OEDQ.

Developed automated scripts using bash and Windows PowerShell scripts.

Installation of Siebel UCM and OEDQ on high availability environment for DEV, UAT and Production.

Performed WebLogic server administration tasks such as installation, configuration on HP-UX.

Administered and configured WebLogic server, Tomcat 6.x on Solaris 10, Linux.

Provided production Support for various applications.

Configured and Troubleshoot of Web Logic Application Server Data Sources, Multi Data sources for Oracle 9g/11g.

Migration of non-repository data and repository data between different environments.

Coordinating with the client and other support contractors on a multitude of administrative and operational aspects.

Understands the entire project context, and demonstrates the knowledge of end-to-end application architecture.

Working with the Siebel EAI integration team to create mappings in middleware.

Understanding the business requirements of various Interfaces

Generating XMLs by querying sample data and providing them to Fusion team.

Implementing Outbound and Inbound Web services.

Verified business requirements and functional specifications to create Technical Design Documents.

Involved in creating Custom Data mapping Business Services.

Creating and Modifying Outbound Web services.

Executing release cycle migrations from development to test, training, UAT and production environments.

Performance management using Grid Control of ORACLE, AWR reports, using SARM on SIEBEL, performance testing and monitoring.

Troubleshooting database and application related performance issues.

Mentor other DBAs in effective use of RMAN software.

Participate in Installation of Oracle & create clustered databases for prod environments.

Participate in database tuning, Application Tuning & performance monitoring. Fine tuning Initialization parameters, I/O, Memory and Operating System kernel parameters.

Environment:

Siebel UCM IP 2015.8, Windows, Oracle11g.

Project 5:

Project Name : OPTIMA HEALTH CARE (Virginia, US)

Client : Optima

Role : Senior Siebel Consultant

Duration : Feb 14 to Sep 15

Team Size : 8

Responsibilities:

Siebel EAI EDI integration with external application.

Upgraded Siebel 8.1.1.5 to Siebel IP 2015.5 and 2015.7 (Open UI).

Prepared and executed a completed plan for upgrade.

Resolve Upgrade Issues and conflicts.

Creating the IO and WF and testing the same in the SOAP UI

Creating the WSDL and testing the same through SOAP UI.

Worked on both inbound and outbound integration.

Upgraded Siebel 8.1.1.5 to Siebel IP 2015.5 and 2015.7 (Open UI).

Worked on Assignment Manager from the Tools level configuration.

Involved in Configuring Business Components, Business objects, Applets, views, Screens, and Links based on Business requirements.

Involved in writing User Properties using Siebel Tools.

Involved in configuration of Static and Dynamic Drilldowns/Toggles.

Involved in the configuration of Static, Dynamic & Constrain Pick lists using Joins and LOVs.

Involved in configuration of Workflows and invoked the workflows using Run Time Events and User Properties.

Involved in configuration of EBC and Integration objects.

Installation of Siebel on Solaris servers for upgrade and new environment setup.

Deployment of Repository & Non-repository data to all environments using EIM and ADM.

Installed and configured SWSE on Web Server on Solaris and enabled SSO for eService Application.

OBIEE 11g Administration.

Executing release cycle migrations from development to test, training, UAT and production environments.

Performance management using Grid Control of ORACLE, AWR reports, using SARM on SIEBEL, performance testing and monitoring.

Deployments using ADM and EIM.

Developed shell scripting to automate Siebel administration activities SRF compilation, repository migration etc.

Monitoring the Siebel tasks, components, error logs and fixing the issues.

Creating java business services and classes for transferring XML between applications.

Setup DEV, SIT & Production environments.

Environment:

Siebel Financial 8.1, Windows, Solaris, Oracle11g.

Project 6:

Project Name : Avmed Health Insurance

Client : Avmed Health Insurance (Florida US)

Role : Senior Siebel Administrator / Siebel Consultant

Duration : Nov 12 to Feb 14

Team Size : 10

Responsibilities:

Implementing high Availability Siebel Environment running multiple Application servers clustering and sizing.

Installation of CRM on HP-UNIX servers for upgrade and new environment setup.

Upgraded from 7.8 to 8.1 application and applying Siebel patches.

Prepared Upgrade plan and performed (Siebel Upgrade) UPGREP, merging, post merge and UPGPHYS from 7.8 to 8.1 Siebel (SIA) applications.

Resolve Upgrade Issues and conflicts.

Siebel administration 8.1, 8.2

Executing release cycle migrations from development to test, training, UAT and production environments

As Oracle DBA performing performance management using Grid Control of ORACLE,AWR reports, using SARM on SIEBEL, performance testing and monitoring.

Deployments using ADM and EIM.

Implemented SSO and LDAP Security Authentication.

Installed and configured SWSE on Web Server on Solaris and enabled SSO for eService Application.

OBIEE 11g Administration.

Perform daily system monitoring, verifying the integrity and availability of systems

Installation of Siebel on UNIX and Linux servers for upgrade and new environment setup.

Deployment of Non-repository data to all environments using EIM and ADM.

Deployments using ADM and EIM.

Developed shell scripting to automate Siebel administration activities SRF compilation, repository migration etc.

Communication with Business and Development team for Siebel Production support and bug fixes.

Installed and configured OBIEE & BI- Publisher in HP-unix.

Setup Production environment with clustering and Load balancing.

Automation of SRF compilation, repository migration and Siebel schema backup using shell script.

Implement the automated Hot Backup scripts for the Daily full backup created in Korn Shell.

Ongoing proactive database-level performance tuning, with a good working knowledge of Oracle internals.

Changes were made dynamically whenever possible to fulfill high-availability requirements.

Maintained standby databases, in both local and remote locations, for fail-over purposes.

Replicated to a disaster recovery site for increased server manageability and availability.

Environment:

Siebel Public sector 8.1, HP-Unix, Oracle11g.

Project 7:

Project Name : Davita

Client : DaVita Inc, El Segundo, CA

Role : Siebel Administrator / Siebel Consultant

Duration : Oct 11 to Oct 12

Team Size : 8

Project: Guest Services Contact Center (GSCC)- Siebel One step Upgrade 7.8 SEA 8.1.1.3 SIA patchset.

Environment / Siebel Components: Siebel Call Center 8.1.1.3, Microsoft SQL 2008, Siebel Tools, Siebel eScript/JavaScript, SOAP UI,BI Publisher, SAP DQM,ADSI, Siebel EAI - Siebel Web Services(Inbound), Siebel TBUI, Siebel Workflows, Siebel EIM, Siebel Correspondence etc.

Project Description: DaVita is a leading provider of kidney care in the United States, delivering dialysis services to patients with chronic kidney failure and end stage renal disease. DaVita strives to improve patients’ quality of life by innovating clinical care, and by offering integrated treatment plans, personalized care teams and convenient health-management services.

Responsibilities:

Part of an eight member Upgrade/Configuration/EAI team that went through the configuration and data design effort for call center application.

Siebel Configuration, workflows, e-scripts, smart scripts, Assignment Manager.

Lead and co-ordinate the upgrade to 8.1 native load balanced environment.

Siebel Application Administration - Migration and Release management

Resolve Upgrade Issues w.r.t address and Apply 8113 Patch set

Setup users and developer extract for off shore team

Setup and release different Siebel 8 environment including DEV/UAT and prod environment.

Install and configure BI Publisher.

Implemented SSO/LDAP Siebel authentication.

Install and configure data quality - SAP DQM

Siebel Correspondence Template and Email Templates

Siebel EAI integration for E-gate and D.Com interfaces.

Database tuning, Application Tuning & performance monitoring

Creating java business services and classes for transferring XML between applications.

Maintain Task based UI and workflows versions

ADSI Configuration and other profile configurations

Create and follow up on Oracle service requests

Exposed web services, generated the WSDL and unit tested using SOAP UI.

Key role in the Integration team through Requirements gathering, Design, Build, POC, Test, etc.

Co-ordinate with off-shore team for Bug fixes and Enhancements for Release 1.0 and R 1.1 included building new Screens, Views, Applets, table extensions, applet and business component user properties.

Project 8:

Project Name : GHQ (Dubai, UAE)

Client : General Head-Quarters Defense UAE

Role : Siebel Administrator / Siebel Consultant

Duration : Aug ’2010 to Sept ‘2011

Team Size : 10

Summary:

General Head-Quarters Defense UAE, consisting of 50,000 troops, is headquartered in Abu Dhabi and are primarily responsible for the defense of the seven emirates. Speridian Delivers Public Sector Siebel Application 8.1 to General Head-Quarters Defense UAE.

Responsibilities:

Siebel administration.

Siebel Configuration, EIM.

Working on workflows, e-scripts, smart scripts, Assignment Manager, Workflow policy.

Design and build Siebel environments with HA multi-tiered infrastructures.

Upgraded from Siebel 8.0.x to 8.1.x.

Fixed all post upgrade related issues.

Successfully deployed first phase of the project to the production environment.

EIM tasks, loading external legacy data’s into Siebel base tables.

Trainings to end-users for new Siebel modules.

Installation of Siebel on UNIX and Linux servers for upgrade and new environment setup.

Installed and configured SWSE on Web Server on Linux.

Setup High Availability production environment with clustering and Load balancing.

Monitoring the Siebel tasks, components, error logs and fixing the issues.

Executing release cycle migrations from development to test, training, UAT and production environments.

Migrating Repository and non-repository data’s from offshore to onsite.

Replicated to a disaster recovery site for increased server manageability and availability.

Implementing and maintaining database security (create and maintain users, roles and assign privileges)

Database tuning, Application Tuning & performance monitoring. Fine tuning Initialization parameters, I/O, Memory and Operating System kernel parameters.

Managed appropriate use of free space within tablespaces, reclaimed space whenever possible. Reorganized tables and indexes within databases when needed.

Monitored the production Oracle alert logs for database errors and system

Deployment of Non-repository data to all environments using EIM and ADM.

Installed and integrated BI Publisher with Siebel.

Creating and Presenting Siebel Usage report to higher management.

Involved in various client meeting and discussion and performed knowledge transfer to the team for the same.

Environment:

Siebel Public Sector 8.1, Linux, Oracle10g.

Cap Gemini

Mar 2010 to Aug 2010

Project 1:

Delta, Dell (Client)

Summary:

Delta is a Siebel call center application that is primarily used by the DELL Customer care team to interact with the customers, providing them the services and thus helps the customer care agents to register the service request in the system.

Customer can interact through phone, chat or email. Siebel CTI integration helps for the IVR automation of call routing. This application replaces the existing Dellserv application and is deployed globally and hence used by all the customer care agents across the globe.

Responsibilities:

Installation and implementation of the Enterprise applications on Sun Solaris UNIX.

SQL DBA server administration.

Database tasks, loading external data’s.

Upgraded Siebel application from 7.8 to 8.0.

Monitoring the Siebel tasks, components, error logs and fixing the issues.

Analyzing the Tickets and providing solution to the L1 team and documenting the same.

Creation of users, views, responsibilities and position.

Executing release cycle migrations from development to test, training, UAT and production environments.

Involved in the Siebel upgrade phase.

Done EIM pre-upgrade and post-upgrade tasks.

Bouncing application components, Siebel servers, gateway and web servers.

Migrating Repository and non-repository data’s from offshore to onsite.

Implemented TLS encryption communication from Siebel web servers to all load balanced Siebel application servers though SISNAPI.

Advanced Backup and Recovery using SQL server used offline/online for recovery in a production environment via Korn shell scripting.

Changes were made dynamically whenever possible to fulfill high-availability requirements.

Checking servers performance frequently.

Maintained standby databases, in both local and remote locations, for fail-over purposes.

Replicated to a disaster recovery site for increased server manageability and availability.

Implementing and maintaining database security (create and maintain users, roles and assign privileges)

Environment:

Siebel Callcenter 8.0,8.1 SQL server, Windows NT/XP

Patni Computer Systems

April 2008 to Jan 2010

Project 1:

Jawwal

Summary:

Jawwal, a mobile telecommunications company established in, Jordan Palestine, is interested in implementing Siebel CRM, thereby replacing its customer care functionality based on its legacy Customer Care & Billing systems – namely, Eppix for post-paid customers, and Minsat rating engine for prepaid customers. Jawwal intends to use the implementation of Siebel CRM to improve the efficiency of its business processes, and increasing customer satisfaction.

Responsibilities:

Provided level 3 support and trouble-shooting functions and coordinating with other operations and support teams to diagnose and resolve problems.

Siebel administration 8.0.

Involved in Production support.

Using server application monitoring tools to diagnose the application issues.

Perform daily system monitoring, verifying the integrity and availability of systems

Installing and configuring of Siebel 8.x application on windows and Unix servers.

Setting up the production with multi-tiered environment including load balancing and cluster configuration setup.

Installing patches for Siebel.

Creation of users, views, responsibilities and position

Executing release cycle migrations for test, reproduction, training, and production environments.

Migrating Repository and non-repository data’s from offshore to onsite.

Running EIM for loading non repository data’s to the base table of the database.

Solaris 9 & 10 servers Administration.

Installed Solaris 10 OS for development and production on Sun SPARC servers.

Adding patches and taking backups of the file systems.

Checking server’s performance frequently.

Configuring NFS server for File system sharing.

Configured Solaris Clustering for production environment.

Creating RAID using SVM in Solaris servers.

Writing shell scripts for file systems backup’s of Unix servers and scheduling.

Installed Solaris OS for multiple servers using Jumpstart Installation

Installing third party applications and patches on Sun Solaris and Linux. Database administration (Oracle 10g).

Environment:

eCommunications 8.0,Solaris, Oracle10g, Windows NT/XP

Education

BCA (Bachelor of Computer Application)

Awards

Best Employee award from Patni Computer Systems

Spot award from Speridian Technologies.

Training

AWS (Amazon Web service) Associate Solution Architect certification.

Devops

Training Conducted

Conducted one week trainings on Siebel Administration.

Conducted one week training on Oracle DBA 11g.

Conducted training on Unix Administration.

Certifications:

AWS (Amazon Web service) Associate Solution Architect certification.

Pega 8.4 System Architect Certification.

Oracle Cloud Specialist (OCI)

Robotic Process Automation (RPA) Infrastructure Certification.

OCA Certified.

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