CARLA YOUNG

adz8lv@r.postjobfree.com 317-***-****

**** ****** *****, ************, ** 46216

SKILLS

Policy reinforcement

Quality control testing

Staff training and development

Quality assurance background

Employee supervision

Audit coordination

Microsoft applications skills

Logistics

Exceptional organizational skills

Data analysis

Detail-oriented

Project organization

Strong interpersonal skills

Team player

Target job is Assistant Project Manager

WORK HISTORY

Training Manager/HR Generalist Cenveo Envelope Company Indianapolis, IN

04/05/21-Present

Worked with various subject matter experts on creating job title specific training packages used to onboard for new hires.

Daily usage of HR related systems such as KRONOS and ADP.

Heavy recruiting initiatives for skilled trades, support positions as well as management positions.

Conducted various investigations such as sexual harassment, bullying, and other employee relations

Responsible for maintaining employee files (I9, medical active and inactive employee).

Built trusting relationships with union representatives (United Steelworkers) when working through management/non-management issues.

Tack all attendance and vacation information for both management and union employees.

Responsible for full lifecycle for both union and management employees

Strong skills in online sourcing and recruitment tools (using FactoryFix, Indeed and ZipRecruiter)

Work directly with senior leadership team

Dispatch engineer Monarch Beverage Company Indianapolis, IN - 12/2019 to 4/21

Apply previous dispatching experience to dispatch over the road drivers to move beverage products to and from various locations.

Senior-Technical Process/Quality Assurance Manager AT&T Inc. - Indianapolis, Indiana (IN) 06/1993 - 03/2019

Applied coaching techniques and tools to support managers and team members in improving performance

Communicated best practices among on-site and including 12 different internal call centers consisting over 100 people within each center to align efforts and goals

Managed people in a union environment.

Wrote and maintained technical training documentation on various pieces of telecommunication equipment.

Trained various call centers, technicians and managers on dispatch systems both in classroom or webinar settings.

Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs

Adjusted project plans to account for dynamic targets, staffing changes and operational specifications

Collaborated with business users, technical teams, database administrators and testing teams, to analyze, gather, and validate requirements such as kickoff meetings, joint application designing and planning sessions

Over 15 years of project experience using both waterfall and Agile

Worked with Communications Workers of America union representatives on employee relations

EDUCATION

CERTIFICATIONS

WGU (Western Governors University- currently finishing my bachelor’s in Business Management (with Human Resources) degree. 79 credits left to complete.

Vincennes University, Vincennes, IN

Associate of Science: Paralegal 1990

Leading: Human Resource Management and Leadership (4 courses) to be completed by 01/2024

Scrum Alliance Scrum Master Certification 09/2020

ScrumStudy, Online 07/2019

Scrum: Scrum Fundamentals

Continuing education in Scrum Fundamentals Certification ***585

-first Class: Project Management from Villanova University, Villanova, PA 06/2019

Professional development completed in Introduction to Project Management

Contact this candidate