JeLisa Gordon

**** ******* ******

(Mobile)704-***-****

adz8l4@r.postjobfree.com

SKILLS & CERTIFICATIONS

● Skilled with Billing and Coding

● Experienced in data processing

● Skilled in answering multiple phone lines

● Performed patient check-in and check-out

● Completed review of patient records to satisfy the health maintenance requirements

● Handled insurance verification, collected and recorded payments

● Transcribed messages and forwarded to providers

● Corresponded with medical assistants to ensure proper office flow EDUCATION

ECPI University Charlotte, NC

June 2013- October 2014

Associate of Applied Science in Health Science/ Medical Administration Empire Beauty School Matthews, NC

November 2009 - February 2011

Cosmetology Diploma

North Carolina State Board of Cosmetic

Art Examiners - Cosmetologist License

WORK EXPERIENCE

Snip Its Charlotte, NC

March 2016– Present

Assistant Manager/Stylist

● Answer telephone and schedule appointments

● Perform haircuts and styles for clients

● Maintained daily and monthly reports to keep track of monthly sales goals

● Maximized the sales of professional hair care products through product knowledge

● Help monitor and control product inventory

● Resolve stylist/client conflicts to ensure customer satisfaction

● Train, interview, and evaluate stylists

● Implement and conduct team meetings

● Maintain an environment that upholds the standards in guest service, with responsibilities for assisting salon manager with completing administrative duties Arc Point Labs Charlotte, NC

September 2014 - October 2016

Front Office Admin

● Responsible for checking patients in and out

● Answer multi-phone lines over 50 + calls per day

● Able to confirm and schedule appointments for patients

● Verify insurance and process payments with Quickbooks Profile Display Charlotte, NC

January 2008 - April 2013

B2B Telemarketing Sales Representative

● Made Outbound calls on average of 100-120 calls per day

● Explained products and package prices as well as answered questions for customers

● Demonstrated exceptional sales ability and strong interpersonal skills with a persuasive, positive, and confident approach

● Achieved sales targets on a month-by-month basis

● B2B appointment setting

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