MARI

PERSONAL INFORMATION

• Tourism Bachelor degree

• Google Digital Marketing and Sales Strategy Certificate CONTACT INFORMATION

+1-954-***-****

GOAL

• Have the opportunity to grow personal and professional in my career. Improve myself getting more experience and knowledge on what I REALLY LOVE TO DO in my guest service experience.

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JOB EXPERIENCE

• Boats Rentals and paddle boards Customer Services, sales and front desk Boats Rentals at front desk by walk-ins or by phone . Promoting and up sale additional tours and excursions.

• RETAIL CLOTHING STORE Fort Lauderdale Sales Associate Customer service, greet customers, helping customers to find what they need, keep the store tidy and organize. Maintaining in-store stock. Processing payments using a POS and cash. Able to make rapport and make the customer feel comfortable with the variety of products.

• IT TRAVEL AGENCY Miami Beach Sales and Marketing Online The main function was invite people to purchase a vacation package to travel to Miami, Orlando and a cruise ship. Using social media and campaigns by the internet promoting all type of package. I was working with big groups of tourists in different activities. My main goals were to provide the best and high quality customer service every day all time and make feel the guest’s comfortable and unforgettable experience when they purchase the vacation package.

• Cruise Ship Gift Shop Executive

We were having a budget goal to hit every week and on base on this we have salary, this means we were really positive, enthusiastic, charismatic to every single guest to make them feel in a really good environment to buy something really expensive or something they could buy in at any destiny out site to the cruise. We were really a good team making exited people to buy doing a massive sale of whatever product we were assign to promote every day. Like expensive watches, jewelry, beauty products, souvenirs, liquor, etc.

INTERESES

*Customer Services, Administration, Languages,

Travel, Customer Service and sales,

Public Relations