Customer Service Front End
Resume:
Temika Autman
Retail Store Manager
Kankakee, IL 60901
*********@*****.***
I have exceptional customer service skills and communication abilities. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Express Scripts - Kankakee, IL
January 2023 to Present
• Answer inbound/outbound calls from Medical and Medicare members with questions about medical claims, benefits, eligibility, billing, and change /cancel plans.
• Average between 40 to 50 calls are expected daily.
• Contact patients to discuss orders we are fulfilling or have filled.
• Initiate phone calls with physicians' offices to connect them with members of our pharmacy.
• Document issues along with resolutions in common database Shift Lead Supervisor
Walgreens - Bourbonnais, IL
February 2021 to January 2023
• Open and close store.
• Cash handling and ensuring the floor and stock room are ready for the business day.
• Responsible for opening backdoor for store deliveries.
• Complete returns voids,and cash drops to the safe and provide change.
• I also engage with customers by greeting and offering assistance
• I also deliver exceptional customer service.
Customer Service Team Leader
Meijers - Bourbonnais, IL
March 2018 to February 2021
• Managing the daily front end operations
• Ensure customer satisfaction by providing skill development and on the job training for all front end team members.
• Ensure full service carry out for all customers
• maintained a fast and friendly selling approach.
• Overseeing and ensuring prompt efficiency and accurate check out of customers.
• Developing and implementing solutions for problems and issues that will occur on the front end.
• Controlling and minimizing shrink
• Making sure all team members are properly trained.
• Enforcing dress code
Customer Service Representative
Cigna healthsprings - Bourbonnais, IL
June 2016 to February 2018
I am a customer service advocate I respond to healthcare professionals and client inquires primarily regarding eligibility to receive benefits associated with their individual or company sponsored health insurance plan. Determination of out of pocket costs related to medical or dental office visits,prescription medications, inpatient and outpatient procedures.
understand payments and claims related to office and hospital visits and medical and dental procedures. Retail Store Manager
Cititrends - Kankakee, IL
September 2013 to June 2016
• Managed retail store and supervised employees.
• Planned and prepared work schedules, assigning employees to specific tasks.
• Formulated pricing policies on merchandise according to requirements for profitability of store operations.
• Coordinated sales promotion activities.
• Trained and managed 6 to 10 employees on merchandising and bringing merchandise to the sales floor in a record time
• Ordered merchandise and prepared requisitions to replenish merchandise on hand.
• Ensured compliance of employees with established security, sales and record keeping procedures and practices.
• Supervised 6 to 10 interviewed, hired and trained employees. employees, scheduled work hours, resolved conflicts, determined salaries. Completing payroll on a set budget. Making sure I don't go over in hours
Area manager
Ross dress for less - Bradley, IL
July 2009 to September 2013
• Managed retail store and supervised employees.
• Executed daily operations of getting freight to the sales floor in a timely manner making sure merchandising was correct and presentable to the customer.
• Planned and prepared work schedules, assigning employees to specific tasks.
• Coordinated sales promotion activities.
• Prepared and directed workers preparing merchandise displays and advertising copy.
• Supervised employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records and preparing daily record of transactions.
• Ensured compliance of employees with established security, sales and record keeping procedures and practices.
• Answered customer complaints and inquiries.
• Locked and secured store.
• Interviewed, and trained employees.
Assistant Manager
Family Dollar - Kankakee, IL
September 2006 to March 2009
• Managed retail store and supervised employees.
• Planned and prepared work schedules, assigning employees to specific tasks.
• Formulated pricing policies on merchandise according to requirements for profitability of store operations.
• Coordinated sales promotion activities.
• Prepared and directed workers preparing merchandise displays and advertising copy.
• Supervised employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records and preparing daily record of transactions.
• Ordered merchandise and prepared requisitions to replenish merchandise on hand.
• Answered customer complaints and inquiries.
• Locked and secured store.
• Interviewed, hired and trained employees.
Education
High school diploma
Kankakee High School - 1200 w. jeffery st
August 1999 to May 2002
Skills
• Customer Care
• Call Center
• CSR
• Customer Service
• Operation
• Team Lead
• Coaching
• Retail Management
• Store Management Experience
• Conflict Management
• Assistant Manager Experience
• Merchandising
• Cashiering
• Cash Handling
• Supervising Experience
• Payroll
• Interviewing
• Pricing
• Freight Experience
• Shift Management
• Sales Management
• Management
• Planograms
• Recruiting
• Leadership
• Time Management
• Human Resources
• Inventory Control
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