Mortgage Loan processor, Customer Service

Frankie Gurule

480-***-**** *******.******@*****.***

Summary

Over 15 years of hospitality and customer service oriented experience has contributed to my understanding, patience, and respect for others; as well as exceptional communication skills, both written and verbal. Business settings have encouraged exercising my ability to self- motivate while maintaining organization and attention to detail in fast-paced, high-pressured environments. Combined, these skills have helped me create a competitive yet coachable mindset in the workforce.

Junior Mortgage Loan Processor with Cascade Financial Services May 2017 - May 2020

● Research, request, and review documents and data submitted by clients, 3rd party institutions and Loan Officers to ensure compliance requirements are met and in order for underwriting.

● Optimize loan success rate by utilizing a diligent and efficient follow-up strategy and tracking system for closing dates and expiration dates.

● Cohesive communication, teamwork, and maintaining reliable resources Achievements and Highlights

Promoted to assist the top Senior Processor in the department within the first 6 months on the team. Managed and closed the largest pipeline of loans in the department including multiple challenging applications such as first time buyers, self employed and problematic credit, successfully exceeding all company goals.

Additional Skills

● Manufactured Home Loans Software- Encompass FHA, VA, USDA Rural Development,

● The Mortgage Office- Calyx Point

● Microsoft- Office, Word, Excel, Powerpoint

Life Enrichment Director with Copper Village Memory Care Facility September 2015-May 2017

● Develop daily activities, plan monthly events and host fundraisers to promote family and community integration as well as education and awareness of Dementia and Alzheimers's Disease while managing the company budget.

● Coordinate with Medical and Office staff for new employee and volunteer training and orientation, maintaining resident files and community planning.

● Manage social media presence and accessibility as well as monthly gazette newsletter. Achievements and Highlights

Developed a mutually beneficial partnership with a volunteer program which assisted their clients in obtaining the education required for job placement while the clients learned hands-on experience in the volunteer training program, successfully reducing the turn around rate and overall health and wellness of the community bringing the occupancy of the facility to maximum capacity for employees and residents.

Additional Skills

● Graphic Design- Canva

● Staffing- Maximus

● Marketing-Social Media

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