Front Desk Assistant Head
Resume:
Hilary Lynch
Billings, MT *****
adz8fl@r.postjobfree.com
Seeking full-time employmentwith benefits
Work Experience
Front desk agent
Hampton inn and suites by hilton - Billings, MT
August 2021 to Present
I have been promoted to pm shift lead and I am also our teams guest experience liaison. I love my job I love the evening front desk position. I work hard I cover shifts anytime someone calls off or goes on vacation. I also cover audit.
Assistant head Housekeeper / front desk when needed Holiday Inn Express - Billings, MT
February 2019 to Present
1. 259-8600
Cleaned rooms, assisted guests, check rooms, stock closets, sort wash and fold laundry Answer phones, take reservations, assist guests, Check in, or check out guests Front Desk Agent and Night Auditor
Comfort Suites - Billings, MT
June 2016 to April 2018
Evening Shift, Audit 406-***-****
Check guests in and out, made reservations, answered phones, ran audit, set up breakfast, cleaned public areas, drove shuttle, assisted guests.
Front Desk, Evening Shift, Audit, Shuttle Driver
Comfort Suites - Billings, MT
June 2017 to September 2017
Checked guests in and out, made reservations, ran audit, answered phones, drove shuttle, laundry, cleaned public areas, setup and prepare complimentary breakfast, assisted guests. Front Desk, Evening Shift, Audit, Breakfast Server Holiday Inn Express - Billings, MT
June 2015 to May 2016
Checked guests in and out, made reservations, answered phones, ran audit, laundry clean public areas, set up and prepare complementary breakfast, assisted guests. Hostess, Cashier, Cook
Blue Rooster Café - Belfry, MT
August 2014 to May 2016
waitress, cook, precook, swamp
Seat guests, take orders, serve guests. Prepare foods ahead of time, cook. Swamp at closing. Bartender, Cook, Swamp
Silvertip Bar & Café - Belfry, MT
January 2014 to August 2014
Bartend, cook. Swamp at closing.
Head Housekeeper
Dude Rancher Lodge - Billings, MT
June 2009 to February 2012
Supervised housekeepers, order and stock supplies, create schedule, laundry, clean and check rooms, assist guests.
Assistant Head Housekeeper
Residence Inn - Billings, MT
March 2008 to February 2009
Clean rooms and checked suites, laundry, stocked supplies, assisted guests. Shuttle Driver
Billings Hotel &Convention Center - Billings, MT
September 2007 to November 2007
room service, cleaned public areas, restocked supplies. Housekeeper
Fairfield Inn Marriott - Billings, MT
October 2006 to May 2007
Cleaned rooms, laundry, assisted guests.
Waitress
Horse Trader Cafe - Belfry, MT
June 2006 to October 2006
Served customers, food prep, bussed tables, washed dishes, cashier, swamp. Housekeeper
Chateau Rouge - Red Lodge, MT
March 2003 to March 2006
Cleaned condos and studios, cleaned public areas, laundry, assists guests. Busboy
Carbon County Steak House - Red Lodge, MT
June 2005 to August 2005
Prepped and served food, cashier, cleaned tables.
Volunteer
ZooMontana - Billings, MT
1996 to 2003
Answered phones, filed paperwork, used copy machine, worked admissions and gift store registers, helped with educational programs.
Education
High school diploma
Senior High School - Billings, MT
October 2003 to May 2007
Skills
• Busser (3 years)
• Cleaning Experience (10+ years)
• Cooking (10+ years)
• Laundry (10+ years)
• Serving Experience (5 years)
• Kitchen Experience (2 years)
• Restaurant Experience (3 years)
• Sales
• Shuttle Driving (1 year)
• Driving (10+ years)
• Guest Services (10+ years)
• Bartending (2 years)
• Host/Hostess
• Front Desk (7 years)
• Cashiering (1 year)
• Food Safety (6 years)
• POS
• Cash Handling (10+ years)
• Food Service (4 years)
• Valet Parking
• Night Audit (5 years)
• Microsoft Word (10+ years)
• Hotel experience
• Multi-line phone systems
• Upselling
• Food Preparation
• Commercial Cleaning
• Caregiving
Certifications and Licenses
ServSafe
July 2021
Assessments
Work motivation — Proficient
May 2021
Level of motivation and discipline applied toward work Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Cleaner fit — Proficient
July 2021
Measures the traits that are important for successful cleaners Full results: Proficient
Sales skills — Proficient
July 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
CPR and first aid
Serv safe
Choice privelleges
Opera
Hilton honors
On que
Service so memorable
Ihg
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