Murlean Wilson

Dallas, TX *****

847-***-****

adz8du@r.postjobfree.com

SUMMARY:

Over 2 years of DOT guidelines and Driver Compliance experience. Over 3 years of REO, Foreclosure, and Mortgage reporting experience as well as over 15 years of successful experience providing Clerical/administrative support to key executives which includes seven years of experience as an assistant in the financial industry. Experience at managing various executive calendars, preparing and editing correspondence, various reporting, coordination of meetings, securing travel arrangements and various other office duties. Assisted with special projects as needed. Intermediate experience with Microsoft Office programs including Excel, Outlook, Word, and PowerPoint. PROFESSIONAL EXPERIENCE:

2018 – 2020- Adecco Staffing Agency, Grand Prairie,Texas Frito Lay Corporate- Plano,Texas

● Manage and maintain daily reporting for over 300 -700 Drivers

● Service 2-5 Zones ensuring that Driver’s docs were submitted timely and in compliance ● Communicate daily with Managers and Directors ensuring that the guidelines were met 2005 - Present - Independent Travel Agent - Pro Travel Network, Fresno, CA-Travel Bug, Portage, IN

● Coordinate complex travel arrangements thru-out the US and abroad

● Prepare document guidelines for global travel

● Schedule entertainment, banquets, additional travel functions and itineraries 2013 – 2016– Claims Specialist

Fannie Mae

● Reconcile/create a detail reporting system for cash, unallocated cash and daily government loan level details

● Coordinate and work various government worksheets to track cash, unallocated reporting and loan details

● Work with various levels of management and servicers to reconcile government loan details in a timely manner

● Train and supervise various projects as needed

● Managed to get the Unallocated report down to 0 during the 3 rd quarter 2012– 2013 – Customer Service Representative

Nation Star Mortgage

● Answer calls from customers regarding the status of their loans

● Update status or transfer calls to the appropriate contact or dept. ● Update system appropriately after every call.

2005 – 2009 - Quality Control Facilitator

Americall Group – Merrillville, IN. & Lansing, IL

● Monitor the TSR/ customer’s conversations to ensure company guidelines were met

● Train New Hires, Managers, Coaches and other Office Employees on Quality Guidelines

● Coordinate conference calls and communication between managers, customers, customer service representatives and clients

● Completed special quality reports/documentation on the TSR when required 1998 – 2004 - Executive Secretary/Administrative Assistant for VP of Human Resources GEDFC/Transamerica- Hoffman Estates, IL

● Implemented job postings and pre-screening interviews

● Coordinated and facilitated luncheons and travel events

● Orchestrated management training workshops

● Arranged phone and video conference services

1997 – 1998 - Senior Human Resource Secretary

Transamerica Corporation-Rolling Meadows, IL

● Prepared and delivered new hire packages

● Completed data entry and accounting procedures for all billing invoices

● Managed multi phone lines and maintained an organized filing system

● Furnished all travel and luncheon arrangements

1991 – 1997- Secretary/National Billing & Collections Department Transamerica Corporation- Schaumburg, IL

● Coordinated billings in a timely manner

● Calculated rates, terms and rebates for several programs

● Completed general secretarial duties

EDUCATION:

● Alcorn State University, Business Administration/Secretarial Science, Lorman, MS

● Taylor Business Institute, Word Processing Secretarial Skills Certification, Chicago, IL

● MIRC Training Center, Secretarial Skills Certification, River Grove, IL

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