Management Professional Customer Service

Sofia Derraj

Phone: 475-***-****

Email:adz8bg@r.postjobfree.com

** **** *** *********, **, 06830

CAREER DESCRIPTION:

Dedicated luxury retail management professional with communication, and sales experience background, offering versatile and diverse customer service skills to increase client retention and company revenue.

SUMMARY OF QUALIFICATIONS

● Sales development: continuous clienteling through using various methods of communication, to achieve client’s booking for a new introduced line, creating a high volume client’s book within a short time.

● Staff Development/Training: Trained and developed inexperienced sales and support staff into a multifunctional staff.

● Process Improvement: Placed the highest priority on facilitating an inviting environment where

clients/customers would want to return for repeat purchases

● Leadership : Managed a very busy luxury retail successfully reaching sales goals continually delivering highest sales in the district for three consecutive years.

● Technical Support: Seasonal store set ups and merchandising hands-on and delegating with on-time for seasonal products launch

● Inventory Management: Kept a well-stocked sales floor, thorough using POC system to order and receive needed inventory and replenished the sales floor depending on need and sales.

● Marketing & Promotions: Continually clienteling using company provided system of files and purchases history to promote and drive business through emailing and chats on messenger.

● Customer Relations: Extensive experience handling a variety of different clientele through various levels of communication, from customers,vendors,merchandising team, and using social media to reach and retain clients

PROFESSIONAL HISTORY

● General Studio manager : Express Edit 2023 current

Managing a team of total more than 15 staff

Sales events, charity events in the town to market for the business and drive sales.

Training sales advisors, and operations.

Inventory management, counts and shrink maintenance.

Replenishment system for stock. Pos maintenance and training, clients outreach, scheduling, hiring,floor resets for the season and new merchandise launch.

Brand ambassador : New York Tourneau ( Rolex) 2021-2023

Trained clients advisors, assisted sales processing, clients orders, outreach, coaching sales teams and supporting operations in time of short staffed. Attended new product launch and training.

Team manager : LVMH (Celine) 2019-2021

Received extensive training on RTW and LG, learned about types of leather and techniques of making the leather appearance. Also learned about fabric and cuts, silhouette, and story line behind the collections.

Held a book of clients of 2M a year sales achievement, high Kpb and low return retention consistently.

Was involved in Visuals and revamps of the floor according to company guidelines and requirements for each season.

Extensive outreach to clients with existing and new products, to drive sales and revenue.

kept the shopping floor in an impeccable presentation image, kept well stocked floors. Special clients orders.Daily Teams meeting to empower and encourage sales goals of the day.

SAks fifth : Designer Department Manager 2017-2019

Manager a team of 12 clients advisors and stylists, merchandised the floor, inventory management. Responsible for hiring and coaching new associates,schedule organized sales events, took clients to one on one shopping sessions in the flagship stores( New York)

Kept a well stocked floor through product transfers, and orders. Clienteling, attended buying events.

General Sales manager : Mitchells Westport ct 2014-2017

Reported to the regional manager about business planning and growth. Trained sales team, and store leader.

Managed more than 30 team members including clients advisors and operations in high volume sales environment .Inventory management, attended buying sessions, worked closely with the visual team, kept displays and shopping windows updated.schedules, recruitment, hiring

General manager :Macy’s Stamford CT 2012-2017

Managed a high profitable store, with multiple departments including men’s and women’s RTW and Jewelry, hired couched recruited, business planning and schedules, managed more than 10 supervisors including department managers, met with vendors, and participated in quarterly meetings.

Area sales and training manager: La Roch posay L’oreal skin care 2007 -2012

Achieved highest sales in the region( Westchester and Fairfield county ) three years consecutively, grew a team from 7 clients advisors to 24 in that period. Trained and recruited multiple department managers within the region.

EDUCATION

Housatonic community college: hospitality management associate degree

Bridgeport university : Associate degree in art and design

Fairfield university :Bachelor degree in Mass Communication/Public relations

OTHER QUALIFICATIONS:

● Fluent in Arabic, English, and French

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