Christina Durden

**** ****** **** **. ******

734-***-****

Canton, Mi 48187

adz8bd@r.postjobfree.com

Objective

To successfully gain employment at a prestigious company with the knowledge gained from higher education and work experience.

Qualifications

Proficient knowledge of Windows Vista and all older versions. Knowledge of Microsoft Office suites 97-2010. Well organized. Practice knowledge in most modern office equipment. 40 accuracy wpm 92%. Advance problem solving skills. Ability to manage priorities and meet deadlines. Education

1998-2000 Catherine Ferguson Academy High School

2005-2006 Henry Ford Community College

2008-2010 Wayne County Community College

Relevant Experience

Centene Health Sept. 2022/Present Dearborn, MI

CSR/ Answer telephones. Received, logged, and managed calls from internal staff via telephone and email. Schedule members for transportation to medical appointments. Answer questions about insurance policies. Respond to emails. Beaumont Urgent Care Dec 2019/Present Grosse Pointe, MI PSR/ Schedule and register patients into Epic for visits, verify insurance, check out patients and collect copays. Operate telephones to answer,screen,or forward calls, providing information or taking messages. Solara Medical Supply Aug 2018/Nov 2019 Livonia, MI CSR/Assist patients with their diabetic supply orders, complaints, and questions. Give customers information about products and services, take orders and process returns. I also verify insurance through Brightree and WebDenis and take payments.

CareTech Solutions June 2015/Sept 2016 Troy, MI

IT Analyst/Performed 1st level resolutions according to company’s policies. Epic certified. Assist clients with the service of their accounts. Received, logged, and managed calls from internal staff via telephone and email. Troubleshoot basic network issues. Escalate unresolved calls to 2nd level. Log all calls in Remedy. Maintain a high degree of customer service for all support queries.

Health Source Home Care Oct 2011/Present Detroit, MI HHA/Performed simple procedures as an extension of therapy services under the direction and supervision of the therapist. Range of motion exercises, assistance in ambulation or exercises. Performs personal care activities, including but not limited to bathing, shampooing, skin care/nail care, oral hygiene, shaving, dressing DaVita Dialysis Jan 2010/Jan 2011 Southfield, MI.

Patient Care Technician/ Assisted patients with their daily treatments. Performed lab test and communicated results. Provided patient education. Tested patients’ blood glucose levels. Interviewed patients to obtain medical

information and measure their vital signs and weight of 8-12 patients per shift. Henry Ford Hospital Jan 2005/Jan 2010 Detroit, MI. Patient Care/Team Leader/ Processed patient requests for accuracy. Directed patients/visitors to ER/triage units for care. Trained in patient care. Assisted patients in their daily care. Advance Home Care Sept 2007/Sept 2009 Troy, MI

H.H.A/ Assisted patients in their home with their daily care. Assists in the administration of medications that are ordinarily self-administered under the direction and supervision of the Registered Nurse (per state nurse practice laws and Agency policy). Took patients vitals. Performs household services essential to health care at home, including but not limited to meal preparation, feeding, laundry, light housekeeping. W.O.M. Supportive Services Oct 2003/Jan 2005 Detroit, MI. Assistant Manager/ Prepared weekly payroll. Printed invoices from doctors, nurses, and social workers. Conversed on a daily basis with doctors, nurses, and social workers. Operated all office machinery and clerical duties. Scheduled and conducted minutes for all staff meetings. Better Bedding and Appliances Mar 2003/ Jan 2005 Detroit, MI. Manager/ Assisted in daily inventory procedures. Examine all company directives for sales trends. Completed Loss Prevention Classes as a company directive. Assisted customers with merchandise selections. Used inventory guidelines for restocking store areas.

Residence Inn Nov 2002/Feb 2003

Night Clerk/Lead Auditor/ Completed food sanitation and menu courses. Assisted customers by ordering selections. Checked customers into their rooms. Answered multi-line telephones. Audited customers service bills for validity.

Other Experience

I have assembly, packing, and operation skills. I have extensive knowledge of the clerical field including typing 30-35 wpm. I also have experience answering multi-line telephones, operating various office machinery such as fax, copier, and postal meter. I have the ability to follow directions well, work independently or as a team member, work in a fast pace environment, handle multiple task, respond calmly to stressful situations and get along well with others. References Available Upon Request