Customer Service Delivery Driver
Resume:
MALIK
LYLE
***********@*****.***
Marietta, GA 30067
Seeking to secure a position with a well-established organization with a stable environment that will lead to a lasting relationship in the field of Hospitality and Restuarant Operations. Sales/Customer Service and or Management Resource Development Willing to relocate: Anywhere PROFESSIONAL SUMMARY
Emory University Cafe Bon Appetite - Line Cook Supervisor 569 Asbury Rd • 01/2022 - Current
CRANE WORLDWIDE LOGISTICS - Manager/Delivery Driver 02/2016 - 06/2021
WORK HISTORY
Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
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Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
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Maintained well-stocked stations with supplies and spices for maximum productivity.
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Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
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Operates truck in safe and professional manner on public highways and at various job sites when delivering materials
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Ensures safe storage and proper packaging of all supplies prior to transportation -Checked that deliveries/supplies were in accurate quantity and quality and subsequently loaded stock/merchandise onto truck
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Ensures compliance with applicable and federal and/or state, regulations, standards and guidelines
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Provides prompt and courteous service to residential and commercial accounts
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Verifies unloading of shipments to avoid employee theft and fraudulent claims of missing products
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Review invoices with customers and obtain shipper and receiver authorizations /signatures
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Maintain trip logs reflecting customer locations and distance traveled and fuel costs
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Coordinate vehicle inspections and repairs and troubleshoot vehicle malfunctions on road
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Maintain safe vehicle and conditions in compliance with company and highway regulations
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Assists with load and unloading of product at warehouse using a Pallet Jack and forklift.
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SKILLS
• Stocking (9 years)
• Sales (10+ years)
• Pallet jack (7 years)
• Delivery driver experience
• Budgeting (10+ years)
• Safety plans
• Forklift
• Business management
• Customer service
• Behavioral therapy
• Event planning (8 years)
• Management consulting
• Accounts payable
• Cooking
• Account analysis
• Business consulting
• Data analysis skills
• Business development
Warehouse experience (10+
years)
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• Recruiting
• Dispatching
• Leadership
• Driving
• Food service
• Packaging
• Loan officer experience (8 years)
• Schedule management
• Food processing (10+ years)
• Project scheduling
• Project management
• Marketing
• Hotel experience (10+ years)
• Management
• Heavy lifting (10+ years)
• Custodial experience (8 years)
• Mechanical knowledge
• Restaurant experience
• Vehicle maintenance
• Restaurant management
• Knife skills
• Kitchen experience
• Food safety
• Retail sales
• Supervising experience
• Assistant manager experience
• Financial Analysis
• Computer Networking
• Financial Report Writing
• Accounting
• Business Analysis
• Strategic Planning
• Profit & Loss
• Change Management
• Business requirements
• Succession planning
• Continuous improvement
• Team Coordination
• Production Preparation
• Cleaning and Organization
• Food Preparation
• Cutting Meat
• Knife Skills
• Food Spoilage Prevention
• Restaurant Operation
• Team Oriented
• Workload Management
• Equipment Maintenance
• Food Safety Standards
• Kitchen Equipment Management
• Staff Motivation and Discipline
• Crew Training
• Food Allergen Safety
• Head Chef Collaboration
• Kitchen Station Setup
• Quality Control
• Ordering and Stocking
• Sauces Mixing
• Back of House Operations
• Grill Operation
• Work Procedures Evaluation
• Nutritional Assessment
• Payment Acceptance
• Cash Register Counting
• Food Assembly Supervision
• Chef Assistance
• Chopping Vegetables
Devry Institute of Business
Dallas, TX
Bachelor of Business
EDUCATION
Olive Garden - Lead Line Cook
6720 FM 1960 • 03/2018 - 01/2021
West Asset - Asset Recovery Specialist Manager
06/2013 - 12/2015
Mid Atlantic Financial - Mortgage Loan Officer and Processor 11/2010 - 05/2013
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
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Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
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Maintained well-stocked stations with supplies and spices for maximum productivity.
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Upheld optimal staff and customer protections by monitoring food handling, cleaning, and sanitation protocols.
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Delivers dynamic, charismatic, and straightforward leadership to the workplace environment with track record of excellence in client service management and business development
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Demonstrates proven ability to hear client needs and establish solutions to within allotted funds
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• Expertise in million- dollar account and budget management Savvy, resourceful analyst delivering the highest standards of excellence in client relations, statistical data analysis, and the execution of strategies to propel growth
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Analyzed loan history and managed information on all borrowers and determined a strategy according to guidelines
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Commits to increasing revenue, maximizing performance and providing the highest levels of customer service
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Valued communicator with innovative ideas and strategies, dedicated to meeting goals and exceeding expectations
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Expertise in the analysis of financial data to determine probabilities, forecast future risks, and establish analysis strategies
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Proactively manage high-risk inventory accounts, resolving any payment disputes and analyzing delinquent account records to determine most cost effective collection approaches
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Always maintain exemplary customer service, while assisting and encouraging employees to always do
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• Their best to exceed monthly goals.
Coordinated with prospective clients, clarified and determined their doubts regarding mortgage loans and repayment methods
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Analyzed financial and economic scenarios and advised borrowers or related parties ahead of time regarding consequences of their loans
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Met with prospective clients to provide a short presentation of tmortgage loan products that offer
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Initiated development of marketing and promotional strategies of company to enable company to prosper and to reach new heights
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Managed creative content that coincides with promotional and special packages to attract mortgage loan customers
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Provided information to borrowers and related parties regarding loan options, documents, market conditions and other requirements necessary to close loan
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Facilitated communication with applicant on fees, loan product options, loan repayment options, and other credit terms Ensured
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Administration: Business
Management
University of Oklahoma-Norman
Campus
Norman, OK • 05/1997
Bachelor of Business: Finance
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CERTIFICATIONS
Certified Job Title, Company
Name - Timeframe
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• ServSafe
Area of certification Training -
Timeframe
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Area of certification, Company
Name - Timeframe
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Longhorn Steakhouse - Line Cook Kitche. MANAGER
1025 Brittian Rd • 04/2006 - 01/2010
Outback Steakhouse - Line Cook Supervisor
2580 Asp Rd • 09/2001 - 11/2006
that loan agreements were completed and accurate as per established company policy
Performed tasks of managing and maintaining mortgage loans in various stages of processing, from initial application through closing.
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Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
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Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
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Plated and presented all dishes to match established restaurant standards.
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Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
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Checked food temperature regularly to verify proper cooking and safety.
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Prepared food items such as meats, poultry, and fish for frying purposes.
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Trained new kitchen staff on food safety, preparation and cooking techniques.
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Developed strategies to enhance catering and retail food service revenue and productivity goals.
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Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
•
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
•
Maintained well-stocked stations with supplies and spices for maximum productivity.
•
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
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