Business Office Customer Service
Resume:
CATHERINE
CAMPITELLI
*** ***** **, *******, ** *9074, 215-***-****, ***********@*****.***
PROFESSIONAL SUMMARY
Efficient Medical Biller versed in preparing and distributing financial statements and managing customer account updates. Accuracy-focused problem solver with high-level commitment to customer service. Driven to proactively detract and resolve discrepancies to protect customer and company interests. Talented Medical Biller skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. SKILLS
Billing reconciliation Statement itemization Data verification Payment processing Customer account Multitasking
management Customer
Service
EXPERIENCE
Medical Billing and Collections Specialist
February 2020 - September 2020
Fair acres Geriatric Center Media, PA
Reviewed Medicare A data to verify accuracy prior to billing to avoid any discrepancies.
Verified accuracy of billing data and revised errors. Verified data, including signatures and account information, prior to posting payments.
Researched disputed delinquent account balances and made necessary corrections. Posted all cash for all insurance companies and Medicare A/B. I updated the cash log and balanced the cash log and the billing system reports prior to billing. Business Office Manager
June 2019 - January 2020
Hillcrest Nursing and Rehabilitation Center Wyncote, PA Communicated with clients daily and responded to billing requests and obtained information on correct payor status.
Ferreted out problems with Accounts by conducting regular AR reviews and resolving discrepancies.
Prepared monthly financial statements for review as well as reconciled bank statements.
Supported company operations and enhanced productivity by maintaining seamless and well-organized office systems.
Managed timely and accurate billing and payments in Point Click Care. Maintained incoming and outgoing office mail and arranged for package shipments. Business Office Manager and Medicare A and B Billing Specialist July 2007 - March 2019
PRESBY'S INSPIRED LIFE /RYDAL Lafayette Hills, PA Direct day-to-day functions in the Business office of CCRC Responsible for the balancing of census on a daily basis Ensuring all ancillary charges are submitted. Responsible for all monthly Medicare A & B billing for 5 facilities, including follow up to ensure payment received Conduct insurance verifications for potential admissions Assist residents and family members with any issue regarding their monthly billing statements Process adjustments for private pay accounts Assist residents and families with questions and concerns regarding their insurance and coverage. Business Office Manager September 2006 - July 2007 PARK LANE AT BELLINGHAM CCRC
Directed day-to-day function of the Business Office. Responsible for all aspects of billing including Medicare A and B, Managed Care, Coinsurance Billing and private billing Ensured submission of daily census Responsible for all cash deposits daily and processing of cash to relieve receivables Assisted residents and families with issues and concerns regarding monthly statements, Directed day-to-day functions in Business Office. Responsible for all aspects of billing including Medicare A and B, Managed Care, Coinsurance Billing and private billing Ensured submission of daily census and processed all ancillary charges and adjustments Assisted residents and families with any problems on monthly statements or billing issues Responsible for resident trust fund accounts Assisted family and residents with Medicaid during review process (approval or denial).
Handled follow up on any past due accounts.
NURSING
HCR/MANORCARE DBA WALLINGFORD, REHABILITATION CENTER April 1998 - June 2006
Billing/Accounts Receivable Manager
GENESIS HEALTH VENTURES / CHAPEL MANOR
November 1996 - April
1998
Responsible for Medicare A/B billing.
Responsible for Medicaid billing and application process (application to approval stage) Monitored and tracked all billing and collections for the entire facility. Handled resolution of issues, problems and questions regarding billing; acted as troubleshooter. Accounts Receivable Coordinator April 1993 - November 1996 HCR/DBA WALLINGFORD NURSING & REHABILITATION CENTER Responsible for all electronic billing of medical assistance, Medicare, and 3rd party vendors. Posted all cash charges and adjustments for entire facility Reconciled and verified financial data and maintained computerized records on Ferranti computer system Responsible for all daily, monthly and closing reports Maintained Medicare Parts A and B monthly logs Researched, corrected and re-billed processing errors.
Patient Income Biller/Patient Fund Coordinator/Collection, Clerk/Medicare Biller April 1988 - April 1993 GERIATRIC & MEDICAL CENTERS
Responsible for electronic billing of Medicare, medical assistance, and 3rd party billing for residents of 4 facilities.
Applied several techniques to collect on all accounts over 90 days Tracked payment of cash, charges and adjustments Maintained and updated Resident Trust Fund Accounts for 6 facilities Prepared and Reported patient fund statements on a quarterly basis.
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EDUCATION
Academic June 1987
WEST CATHOLIC HIGH SCHOOL FOR GIRLS, Phila, PA
ACCOMPLISHMENTS
Various seminars on Medicare billing program updates. COMPUTER SKILLS Microsoft Word, Excel, Keane Ferranti, MDI, Vision, Zirmed, Florida Shared, Navinet, Pcace, varied billing systems and Insurance verification systems, also Point Click Care.
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