**** ********* ** *********, ** *****

443-***-**** adz8am@r.postjobfree.com

Summary: Highly talented and accomplished Management professional with experience in Business Management and Operation of day to day merchandises. Good communication skills allow me to lead other staffs for improving work performance and company’s productivity

AREA OF EXPERTISE:

Distribution Management Inventory Control

Training and Leadership Vendor and Staff Relations

PROFESSIONAL EXPERIENCE

Southwest Airlines

Ramp agent 2019-present

Baltimore, MD

Coordinated with a team to maintain quality assurance guidelines. Responsible for loading and unloading of passengers’ baggage's and cargo from aircrafts and relay them to connecting flights or conveyer belt. Operated heavy, motorized machinery/equipment to guide aircraft into and out of terminal area. Provided accurate gate, flight arrival and departure information, as well as answer general inquires to passengers. Maintained at all times thorough knowledge of policies and processes pertaining to unaccompanied minors, law enforcement officers, hazmat, airfreight acceptance and other regulatory requirements

Self Employed

Business owner 2017-2019

Baltimore, MD

Maintained and serviced current customers while developing new business. Organized and tracked shipments and deliveries. Manage book keeping, expenses, and all other financial aspects of business, Time management skills for placing orders, collecting customer information, receiving payment and distributing items.

Sam’s Club

Assistant Store Manager 2014-2017

Owings Mills, MD

Creates budgets for sales, expenses, and wages and monitors club indexing, making sure budgeted numbers are achieved, and ensures department staffing levels are within company guidelines. Works as part of management team to ensure all opening and closing procedure followed, including communicating with the opening and closing managers to ensure a smooth transition from day to night operations, discussing merchandising opportunities and direction, scheduling concerns associates issues. Manages facility operation (front end, fresh areas, sales floor accounting, receiving, membership and refunds, parking lot and grounds, professional services, tire and battery center, jewelry and photo).

Sam’s Club

Over Night Manager 2012-2014

Owings Mills, MD

Directs the management team in facility operations and communicates with both management and hourly associates about facility operations, merchandising, and company direction. Models, enforces, and provides direction and guidance to hourly Associates and managers on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards. Managing over 20 associate at one time, Ensures compliance with Company policies and procedures. Provides supervision and development opportunities for management and hourly Associates in the Facility

Sam’s Club

Supervisor 2010-2012

Owings Mills, MD

Delegating tasks, monitoring the team’s performance, assisting the team by performing the tasks with associates, helping with training and development, helping to hire new staff. Ensure promotions are accurate and merchandised to the company’s standards, Manage different departments within the store, Evaluate on-the-job performance, Ensure merchandise is clean and ready to be displayed

Sam’s Club

Overnight Stock 2004-2010

Owings Mills, MD

Received and stacked store merchandise. Sorted the goods and merchandise and assigned relevant price tags. Ensured cleanliness and order in the storeroom and in the store. Ensured that the goods were replenished on the sale floor.

EDUCATION

Certificate of Completion 2002-2001

Computer Training Center (CTU) Baltimore, MD

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