adz8ai@r.postjobfree.com 080********

Key skills

Excellent verbal and written communication skills

Strong problem-solving and critical thinking abilities

Active listening and empathy

Time management and organizational skills

Ability to work under pressure and meet deadlines

Teamwork and collaboration

Education

Federal University of Agriculture, Abeokuta. Bachelor of Science

2018

Continental Comprehensive Secondary School

High School Leaving Certificate

2011

Courses

Jobberman SoftSkills Management

Summary

A dedicated and customer-focused professional seeking a Customer Care Representative and Managerial position to utilize exceptional communication and problem-solving skills in providing outstanding support to customers.

Career history

Teekem Bakes and More

Customer Relationship Manager

February 2022 – Present

Key responsibilities

Responding to customer inquiries and providing assistance via various channels such as phone, email, live chat, or social media.

Resolving customer complaints, issues, or requests in a timely and satisfactory manner.

Providing product or service information to customers and addressing their concerns or questions.

Handling customer billing inquiries, refunds, and payment processing.

Maintaining accurate customer records and documenting interactions or transactions.

Building and maintaining positive relationships with customers to enhance customer loyalty and satisfaction.

Collaborating with other teams or departments to ensure seamless customer experiences.

Achievements

Started a blog for the company to reach a new clientele, used FACEBOOK META SUITES to generate more sales and used SEO techniques to rank on Google.

Handles the company’s social media accounts and create contents.

Hubmart Stores

Customer Care Representative

October 2021 – January 2022

Key responsibilities

Assisted customers with product inquiries, order tracking, and returns, ensuring a positive and seamless experience.

Handled escalated customer issues, resolving conflicts and finding solutions to exceed customer expectations.

Participated in training programs to enhance product knowledge and customer service skills.

Maintained a high level of professionalism and confidentiality in handling sensitive customer information.

Managing calendars, scheduling appointments, and organizing meetings for clients or team members.

Handling orders, responding to inquiries, and managing inbox organization.

Conducting research and gathering information on various topics as requested.

Assisting and scheduling inter-state orders and deliveries.

References

Available upon request

Contact this candidate