Guest Service Order Entry
Resume:
Wayne Leslie Branch Jr.
Gastonia, NC 28052
Phone: 980-***-****
adz89y@r.postjobfree.com
Areas of Expertise
Customer Satisfaction Enhancement, Sales and Margin Improvement, Cost Reduction Strategies, Order Fulfillment, Team Building & Training, Market Advertising
Professional Experience
Amazon Charlotte,NC 06/2016-Present
Certified Forklift driver
Problem Solver and Trainer
Handled and kept inventory of damages
Picked and fulfilled orders
Shipping clerk and Dock clerk
Supervised over 50 associates as a Process Assistant
Diane’s Seafood Restaurant Queens, NY 02/2003-02/2010
Provided superior guest service and developed repeat business by establishing close and lasting relationships with customers
Maintained 100% compliance to all standards and ensured safety of guests and associates by completing training for food safety and restaurant safety guidelines
Trained 2+ new employees at a time per week on daily responsibilities and proper server etiquette and sales
Processed payments
Order entry
Extensive menu knowledge and inventory
Bravo Cucina Italiana. Houston, TX 12/2001-01/2003
Seat customers as they arrived and provided menu
Assisted customers in ordering decisions by providing information on menu items
Served welcome drinks and take orders
Relayed orders to kitchen and ensured accuracy and speed of order
Payment Processing
Assisted manager in daily operations dealing with customer complaints and creating alternative solutions and problem solving their needs
Education
University Of Houston Bachelors Degree, Houston, TX 2002
Girls and Boys Preparatory Academy, Major in Computer Science, Houston, TX 1998
Certifications
N.Y.S.C.
T.A.B.C.
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