Donna Duhe

Mesquite, TX *****

adz89q@r.postjobfree.com

+1-386-***-****

I am looking for a long term or short term position. Authorized to work in the US for any employer

Work Experience

Health Technician

US Department of Veterans Affairs - Garland, TX

January 2020 to Present

Answer multi-line telephone transfer call's, print out several report's through out the day, update databases through out the day, print out Breakfast, Lunch and Dinner Line tickets for our production line, do final check of each tray before it get's sent out to each patient on every ward. Enter select menu's for 5 different ward's, answer question's about the 11 different diet's that we offer our patient's. Back stock the office. Additional duties as required and requested. Update Bedside Connect for the next day's meals. Do side project's that my supervisor gives me, update log books for all units for daily snacks that we provide. Enter cost and quantity per day per snack. Diet Office Clerk

Veterans Addministration - Brockton, MA

June 2015 to January 2020

Responsibilities

Line Lead:

Answer multi-line telephone transfer call's, print out several report's through out the day, update databases through out the day, print out Breakfast, Lunch and Dinner Line tickets for our production line, do final check of each tray before it get's sent out to each patient on every ward. Enter select menu's for 5 different ward's, answer question's about the 11 different diet's that we offer our patient's. Back stock the office and line checker station, Do line prep for the next day's meals. Additional duties as required and requested.

Tray Line:

Preparation of patient food trays, working multiple positions as required. Responsible for approximately 350 to 500 meals per day provided to Veterans. Responsible for back stock of warehouse supplies and all coolers, refrigerators and freezers. Responsible for set-up and tear down before and after daily meals. Responsible for training all incoming personnel who will be working on tray line. Responsible for following daily set up's as well as practicing lean. Additional duties as required and requested. Pharmacy Technician/ Front Desk

Apothecare Pharmacy, LLC - Brockton, MA

April 2016 to January 2017

fill prescriptions for our clientèle reorder medication answer phones bubble pack medication for the houses we take care of. helped the nurses that come in to pick up medication for the people they took care of.

this was a lock down facility.

Pharmacy Technician

Kinney drugs - South Burlington, VT

October 2012 to May 2015

Burlington VT 05401

Make bank deposits, pull cash from the registers, make the weekly schedule. Order back stock for the pharmacy, send back damaged goods. Interact with all local and some out of state Doctor's offices and Hospitals, local and state police, and correctional facilities. Fill prescriptions for our clients and for local Nursing homes, answer a multiline telephone and paging system. I have done monthly counts of all meds in our Pharmacy, quarterly medication clean ups to send back to the distribution center, as well as our end of the year return clean up. Comply with all local and state regulations required by HIPPA, trained new employees and summer interns; daily contact with insurance companies for questions with billing errors, assisting our indoor customers with their questions and concerns as well as our drive through customers. Kept Files in Alpha numeric order, send out pertinent information to the state for section 8 housing. Making sure our back

room is stocked with what we need to run for the week and put in a new order every Thursday to run for the next week.

Customer Service Representative June 2011 - June 2012 Premier Care in Bathing Daytona Beach FL 32119

Distributed cash, handled bank deposits and direct store deliveries from vendors provided excellent customer service by highlighting sales and weekly promotions. Program Specialist

USIS Homeland Security - Williston, VT

November 2009 to November 2010

Locate documents from alien files, scanned fingerprint cards, tracked down aliens using cyber space. Examine incoming material and code it numerically, alphabetically, or by subject matter. Store forms, letters, receipts, or reports in paper form or enter necessary information into other storage devices.

Operate mechanized shelving units that rotate to bring the needed records to them. Film or scan documents for storage and retrieval.

Ensure that new information is added to the files in a timely manner and may destroy outdated file materials or transfer them to inactive storage.

Check files at regular intervals to make sure that all items are correctly sequenced and placed. Implement changes to the filing system established by supervisory personnel as organizational needs dictate. When records are requested, will locate, charge out, and forward them to the requestor. Make copies of records and distribute them to appropriate personnel or offices. Keep track of materials removed from the files and ensure that those given out are returned Use computerized filing and retrieval systems such as CIS and NFTS to retrieve information. Enter the document's identification code, obtain the location, and then pull the document. Request documents from File Control Offices (FCO), the National Records Center (NRC), the National Benefits Center (NBC), the Federal Records Center (FRC), and other file locations as required. Performed analysis on files and reports.

Pharmacy Technician

Kinney Drugs - South Burlington, VT

August 2003 to November 2010

05403

Interact with all local and some out of state Doctor's offices and Hospitals, local and state police, and correctional facilities. Fill prescriptions for our clients and for local Nursing homes, order medications for back stock, answer a multiline telephone and paging system. I have done monthly counts of all meds in our Pharmacy, Did quarterly medication clean ups to send back to the distribution center, as well as our end of the year return clean up. Comply with all local and state regulations required by HIPPA, I have trained new employees and summer interns; daily contact with insurance companies for questions with billing errors, assisting our indoor customers with their questions and concerns as well as our drive through customers. I made our staff's weekly schedules until a full time employee was brought in to take over. Kept Files in Alpha numeric order, send out pertinent information to the state for section 8 housing. Making sure our

back room is stocked with what we need to run for the week and put in a new order every Thursday to run for the next week.

Analyst

SAIC Homeland Security - Williston, VT

December 2008 to August 2009

05495

Working in Quality Control, assist in scanning the A files, gave daily reports, assist my coworkers with their questions. Supplied records for file management. Work with Absconder & Deported Felon (DFF) Illegal Alien Files for the Warrant Document Support System and National File Tracking System. Supervise and train employees on production quality to maintain contract requirements. Working at the Law Enforcement Support Center in collaboration with DHS/ICE records department. Document Controller

IBM - Essex Junction, VT

November 1994 to October 2008

05403

Document Control

Manufacturing Line

Front End Hardware

Lean Manufacturing Standards

OSHA Standards

Composed the Best Known Methods Document

Line Lead/Problem solving Skill's

Part of the Moral Team planning and budgeting event's for 35 people Administration/Computer Skill's

FM reports

I learned how to run 55 different tool sets to test SRAM and DRAM as well as Wafers. I worked on the Shipping Dock for 3 years were i learned how to drive a forklift and how to use a pallet jack. Education

3 year's of College

Community College of Vermont for Criminal Justice and forensic Science Present

Skills

• Customer Service Skills, I passed all of my Computer classes with A's. (10+ years)

• Lean Manufacturing

• Multi-line Phone Systems

• Lean

• Pharmacy Technician Experience

• Document Management

• Quality Assurance

• SAP (10+ years)

Certifications and Licenses

Master Trainer

November 1994 to October 2011

I've mastered every tool set IBM had me learn, I was a Master Trainer while I worked for IBM for the first 10 years. I was given an IBM Certification for all 55 tool sets that I worked on. Assessments

Work style: Reliability — Proficient

November 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

QUALIFICATIONS

• Certified on Kinney's Meth & Fake ID's

• Certified State of VT as Pharmacy Tech

• Mastered: GTS, MCS2, CTEWIN, FMS

• Trained in Enforce, EDMS, IDENT, CIS and EARM

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