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Asset Manager Customer Service

Location:
Richboro, PA
Posted:
October 09, 2023

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Resume:

RACHEL B. LENETSKY

* ********** ***** 215-***-****

Holland, PA 18966 adz88j@r.postjobfree.com

SUMMARY

Mortgage Professional with experience in diversified projects. Expert knowledge in customer service and default relations. Successful analytical problem solver, with a reputation for being a team player, strong, capable and exceptional leadership skills with self-starter positive “can do” attitude. PROFESSIONAL EXPERIENCE

Fay Servicing, LLC, Holland, PA Sept 2019-Present

Senior Asset Manager

Responsible for liquidation of 34% minimum of portfolio on a monthly basis.

● Monitor properties from acquisition to settlement, resulting in timely disposition of property.

● Negotiated best contract and terms to ensure maximum return for multiple clients.

● Evaluate gain and loss for each property to secure positive financial return to investors.

● Evaluate each asset for potential rehab to produce higher profit for investor.

● Organize and complete all special projects for clients on an as needed basis Pretium LLC, Minneapolis, MN Feb 2016-June 2019

REO Supervisor/ Manager

Responsible for all REO duties over 3 Servicers to insure timely liquidation of portfolios.

● Monitor properties from acquisition to settlement, resulting in timely disposition of property.

● Train servicers of policy and procedures in order to secure the highest ROI for investors.

● Evaluate gain and loss for each property to secure positive financial return to investors.

● Evaluate each asset for potential rehab to produce higher profit for investor. Green River Capital, LLC, Bensalem, PA May 2008-January 2016 Senior Asset Manager

Responsible for liquidation of 34% minimum of portfolio on a monthly basis.

● Monitor properties from acquisition to settlement, resulting in timely disposition of property.

● Negotiated best contract to ensure maximum return for client.

● Evaluate gain and loss for each property to secure positive financial return to investors.

● Evaluate each asset for potential rehab to produce higher profit for investor.

● Organize and complete all special projects for clients on an as needed basis National Default Servicing, Bensalem, PA May 2006-March 2008 Senior Asset Manager

Responsible for 250+ properties for various clients and liquidation of 18% minimum of portfolio on a monthly basis.

● Reviewed appraisals, Broker Price Opinions (BPO’s), and title reports to ensure accurate information for investor reports.

● Monitor properties from acquisition to settlement, resulting in timely disposition of property.

● Negotiated best contract to ensure maximum return for client.

● Evaluate gain and loss for each property to secure positive financial return to investors.

● Evaluate each asset for potential rehab to produce higher profit for investor.

● Organize and complete all special projects for department development of policy, procedure and training.

GMAC/HOMECONNECTS, Horsham, PA November 2004-November 2005 Project Manager for the Business Development (June 2005- November 2005) Responsible for the development and implementation from the business side from a manual entry system to a new Web-Based system.

● Develop daily work-flow charts for line-level users to be able to test system screens

● Create daily spreadsheet of successes and errors for the IT developers

● Schedule daily progress meetings with staff to map previous day’s improvements and plan future work flow progressions.

Operational Team Leader- Appraisals (November 2004- November 2005) Responsible for the planning and management of the Valuation’s Operation Team and ensuring a high level of Client Satisfaction with prompt resolution to all inquiries as well as to maintain on-time performance standards set forth with an ongoing pipeline ranging from 300 to 900 orders monthly.

● Responsible for recruiting, hiring, and counseling vendors. This includes an analysis of the vendor’s qualifications and performance.

● Monitor the workload, production, quality and performance of 5 employees for the procurement of all valuation products offered.

● Responsible for all monthly reporting to senior management and specific clients to ensure that performance standards are continuously either met or exceeded.

● Prepared employee reviews and performance audits. GMAC MORTGAGE, Horsham, PA August –November 2004

Post Sale Coordinator

Responsible for completion of claim filing of pre-foreclosure and REO expenses on the servicing portfolio in accordance with investor guidelines.

● File all claims within Investor/MI company’s timeframes. Process reimbursement claims for foreclosure expenses on behalf of investors and MI companies.

● Monitor the status of pending claims to completion. Ensure payments of claims are received and processed in a timely manner by Investor or Servicer. Timely remove loan balances off the system and close the loan.

● Filed supplemental claims for additional money paid by servicing company to offset payment deficiency.

● Evaluated gain and loss for each loan based on REO sale proceeds versus foreclosure costs. FAIRBANKS CAPITAL CORP. (Conti Mortgage), Hatboro, PA 2001 –2004 Real Estate Owned (REO) Asset Manager

Responsible for 200+ properties for various investors and liquidation of 16% minimum of portfolio on a monthly basis.

● Top Producer for eight consecutive months (2003) in sales, turn rate, and sale price to value.

● Reviewed appraisals, Broker Price Opinions (BPOs), and title reports to ensure accurate information for investor reports.

● Monitor properties from acquisition to settlement, resulting in timely disposition of property.

● Negotiated best contract to ensure maximum return on investment.

● Evaluate gain and loss for each property to secure positive financial return to investors.

● Organize and complete all special projects for department development of policy, procedure and training.

CONTI MORTGAGE CORP., Hatboro, PA 1995 - 2000

Loss Mitigation Supervisor (1999-2000)

Monitored daily activities of 10 mitigators on all deals, including referrals to closing transactions. Oversight of departmental administrative functions, including employee scheduling, timesheets and vacation requests. Coordinated training of new hires.

● Reviewed referrals from prospecting unit for quality and distribution to staff according to deal type and portfolio size.

● Conducted spot checks, which ensured efficient and effective queue coverage for all loans.

● Performed review of loan removal from queue, which ensured all efforts were utilized to resolve delinquent asset and all appropriate workout options pursued. Loss Mitigator (1995-1999)

Reviewed active loans, maintained contact with parties to current loans, monitored documentation of loans, advised on application of funds, and determined value and status of property.

● Effectively reduced loan losses by negotiations with mortgagors, lenders, brokers, attorneys and realtors to resolve delinquent asset.

● Reviewed financial information, purchase agreements, good faith estimates, purchase agreements and deed-in-lieu information.

● Analyzed spreadsheets, which compared current losses to losses, resulting in foreclosures and REO disposition for strategic investor reporting.

● Completed business plans including recommendation and justification for proposed losses. EDUCATION

B.Sc., Human Development & Family Studies - Pennsylvania State University, State College, PA TECHNICAL SKILLS

● Microsoft Office, AS400 (LSAMS), CPI (Alltel), Internet, DISPO, LTS, Equator, Pyramid PROFESSIONAL AFFILIATIONS

● Mortgage Bankers Association and REOMAC Member



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