High End Customer Service

LISAH JESCA MUSENDO

+263-********* adz84c@r.postjobfree.com

Dear Recruiting Officer

As a successful and dedicated housekeeping professional with a solid record of working at high end hotels, I understand that any hotel’s success depends on the cleaning and sanitation standards. Hence, housekeeping attendants have a big impact on a guest’s impression of the hotel. Thus, I feel confident that my background will be a productive addition to your team through assurance of complete and constant guest satisfaction. A busy resort is where I started my professional life. Since then, I have come a long way learning the ropes and contributing effectively to this particular department, the most current role being that of a suit attendant. Fully comprehending that a hotel’s reputation and image is positively maintained primarily by the services that it provides, I have worked hard and diligently to ensure that the cleaning and maintenance work is handled properly, and in a timely manner.

To prove that I can live up to the expectations of your cruise line, I would like to emphasize some of the cleaning skills that I have:

• A self-starter, with immense knowledge of housekeeping procedures and hospitality protocols.

• Deep interest in incorporating “customer-first” policies in all regular housekeeping directives.

• Unmatched ability to plan and organize cleaning activities to ensure guest satisfaction and recurring business.

• Deep insight into efficiently preparing guest rooms and event halls to meet the individual needs of guests.

• Able to effectively and safely mix and use sanitizing and cleaning agents, in accordance to set standards and protocols.

I have gained popularity owing to my extreme dedication to the cleanliness of guest rooms and the subsequent successes in maintaining the housekeeping standards. Housekeeping is not everyone’s ballgame, but I have gotten to grips with it to the point of mastery.

On a more personal level I am open to any situations that are challenging, and which tests my abilities, and with my work colleagues I have a reputation as being a fast learner, who is dependable, organized, and computer savvy.

Firmly believing that a meeting between us will prove to be highly fruitful, I will welcome an interview to discuss about your needs and my ability to meet them flawlessly. The attached resume will serve as the most compelling evidence of my candidacy.

Thank you for your time and consideration, waiting for favorable response. Sincerely

Lisah Jesca Musendo

5 October 2020 - Present Date

16 December 2018 - 26 September 2020

LISAH JESCA MUSENDO

+263-********* adz84c@r.postjobfree.com

Profile

Dependable, performance-oriented and deligent Housekeeper with vast hands-on experience cleaning hotel guest rooms and common areas, creating a welcoming atmosphere and exceeding guest and hotel expectations. Extensive experience of vacuuming, mopping, polishing, and maintaining the general up-keep of all areas of the hotel. With an outgoing personality and exceptional hospitality skills, I can be relied upon to maintain the highest standards of cleanliness while creating a pleasant, safe, and welcoming environment for guests. I am seeking an opportunity to utilize my skills and competences and ensure that the standards of cleanliness are met for the enjoyment of guests and furtherance of my employers interests. Education

Hospitality Housekeeping and Maintenance Management : Academy for Health & Fitness (Pending) Professional Skills

Highly skilled in sweeping, dusting, scrubbing, mopping, washing, vacuuming, and waxing. Familiar with modern cleaning methods and competent in operating housekeeping equipment. Able to understand and follow safety precautions and work-related directions. Demonstrated ability to accomplish physically challenging tasks. Key Accomplishments

Received commendation from supervisors and great recommendations from peers. Attained 100% success in all customer service categories including communication skills, interpersonal skills, problem-solving, and friendliness.

Worked hard in performing all kinds of housekeeping and other duties as assigned by supervisor. Exceeded employers and customers expectations owing to extraordinary dedication. Housekeeping Experience

Room Attendant (Troutbeck Resort, Inyanga)

- Promote positive guest relations through timely, courteous, and professional service.

- Greet guests upon arrival and check them out when they leave.

- Clean and maintain guest rooms, including sweeping and mopping floors, dusting furnishings, and vacuuming carpets.

- Turn mattresses and change linen on a regular basis or in sync with guests requests.

- Make beds by placing fresh linen and ensure that all soiled and dirty linen and covers are transported to the laundry area.

- Emptied wastepaper baskets and ashtrays.

- Wash and sanitize bathrooms and replenish supplies such as soap, shampoo, and towels.

- Replenish items mini bars and refrigerators with beverages and snacks according to set standards.

- Replenish toiletries, shampoo, soap, and other supplies as needed.

- Perform basic maintenance tasks such as changing light bulbs, fixing leaky faucets, and replacing burned out light bulbs

- Restock in-room entertainment systems with CDs, DVDs, books, games, or other items as requested by guests.

- Gather laundry from guests rooms, deliver it to the laundry area, and ensure that clean laundry is handed over to the guests.

- Respond to guests requests by ensuring that they are handled in a time-efficient manner. Housekeeping Attendant (Manna Resourts, Harare)

- Determined specific cleaning and maintenance duties of the day by comprehending daily work orders.

- Cleaned halls and rooms by sweeping and mopping floors and ensuring that surfaces are properly wiped.

- Emptied waste paper bins and ashtrays and ensured that all waste are properly disposed of or sent for recycling.

- Shampooed and vacuum carpets, rugs, and drapes and ensure that they are dried properly.

- Changed linens and ensure that dirty or soiled linen is transported to the laundry area.

- Replaced laundry bags and ensure that trash is disposed of properly.

- Replenished supplies in bathrooms and rooms and ensured that room fridges are properly stocked.

- Organized and restocked housekeeping carts at the end of each shift.

- Checked to determine if all appliances are in working order.

- Provided guests with information on the facility’s services and service their requests.

- Performed periodic heavy cleaning of guest rooms by following strict sanitation standards.

- Attended to guests specific requests, especially for additional services, in a prompt manner.

- Ascertained that any repair or maintenance issues were promptly communicated to the supervisor. Housekeeping Skills

Profound understanding of customer psychology aimed at delivering individualized customer services. Successful track record of maintaining a positive and professional attitude at all times. Highly skilled in providing excellent, well-mannered, friendly service to the guests and co-workers. Competent in ensuring guest satisfaction through the delivery of excellent housekeeping services. Highly skilled in cleaning rooms, lobbies, and other interior and outside areas. Documented success in maintaining guest rooms and common areas. Competent at replenishing supplies and paper products in restrooms. Knowledge of different cleaning chemicals as well as their proper use. Known to work flawlessly in fast-paced and busy environments. Ability to select the best tools and methods to perform all kinds of cleaning tasks. Strong body built to lift and move heavy objects.

Languages

English : Write, read and speak proficiently.

Shona : Native

Reference

Available on request. -

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