Customer Service Data Entry

Freddielynn Wilson

808-***-**** adz83i@r.postjobfree.com

SKILLS

Customer Service Time Management Organization Cash Handling

Phone Etiquette Verbal Communication Payment Processing Office Machines

Typing Basic Math Filing Point-of-Sales

Computer Skills: Email, Data-Entry, Internet Research

WORK EXPERIENCE

CASHIER CVS/Long’s Drugs 2022-04/2023

●Receive payment by cash, check, credit cards, vouchers, or automatic debits.

●Answer customers' questions and provide information on procedures or policies.

●Help customers find the location of products.

●Issue receipts, refunds, credits, or change due to customers.

●Greet customers entering establishments.

●Assist customers by providing information and resolving their complaints.

●Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans.

●Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.

●Answer incoming phone calls.

●Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.

●Stock shelves, sort and reshelve returned items, and mark prices on items and shelves.

●Offer customers carry-out service at the completion of transactions.

●Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

●Sort, count, and wrap currency and coins.

●Request information or assistance, using paging systems.

●Process merchandise returns and exchanges.

HOSTESS Ken’s House of Pancakes & IHOP 2022

●Greet patrons and assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.

●Answer telephone calls and respond to inquiries or transfer calls.

●Operate cash registers to accept payments for food and beverages.

●Speak with patrons to ensure satisfaction with food and service, respond to complaints, or make conversation.

●Take and prepare to-go orders.

●Receive and record patrons' dining reservations.

OFFICE CLERK/STUDENT SERVICES COORDINATOR Kamaile Academy Public Charter School 2004-2017

●Acted as a receptionist to more than 20 parents on a daily basis.

●Maintain attendance slips for 30 or more students in a day

●Sent out attendance letters to parents, more than 30 times a month.

●Admitted new students, dis-enrolling students, and processing transfer of students, about 10-20 per day

●Politely answered and directed calls to appropriate staff more than 30 calls a day.

●Assisted students with lunch loans on a weekly basis.

●Home visits with school counselor more than 4 times a month.

●Assisted students with schoolwork and returning to classes with appropriate slips.

OFFICE CLERK C & C Honolulu/Department of Motor Vehicle 2002-2004

●Recorded transfers of title, more than 50 a day

●Processed new license and renewal registration, more than 50 day

●Issued plaque cards to the disabled more than 10 a week

●Inspected current documents of at least 50 a day

●Prepared dog licenses and bicycle licenses, more than 10 a month

●Processed camping permits, more than 20 a month

●Processed approximately 30 cash sales transactions daily.

BANK TELLER Hawaii Federal Credit Union 2000-2001

●Assisted at least 10 customers daily to set up appointments for loan applications.

●Processed at least 50 checks/cash to deposit and withdrawals daily.

●Prepared more than 20 cashier checks and traveler’s checks daily.

●Processed bank card and personal check orders.

●Assisted clients with bill paying -mortgages, car loans utility bills.

●Validate the customer’s correct identity before processing transactions.

●Open vault for customers to access safety deposit boxes.

●Balanced cash till, 3 times, daily.

CLERK Waianae Army Recreational Center 1989-1992

●Welcomed guests upon arrival, assigned rooms, and checked guests in/out of rooms, more than 20 a day

●Assisted patrons with information for community stay and outdoor activities more than 20 a day.

●Created reservations for military spouse or dependents.

●Processed approximately 20 deposits and cash transactions for incoming and outgoing patrons

●Processed upgrades for Officer's Club

●Assisted patrons with car and equipment rentals.

●Assisted Housekeeping with check outs daily

●Inventoried bedding and center supplies daily.

●Lost and found record keeping.

EDUCATION: High School Diploma - Waianae High School

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