Customer Service Foh Manager
Resume:
Ciara Gross
Orlando, FL *****
adz839@r.postjobfree.com
Work Experience
FOH Manager/Bartender
The King Crab Shack - Orlando, FL
May 2021 to November 2021
All managerial duties. Running the floor and serving staff. All bar duties. Inventory, cash drawers, credit batches, stocking, creating drink recipes, service well and customer service. Head Bartender
Izzy's Bistro - Cape Canaveral, FL
May 2015 to January 2016
All bar duties. Maintenance, service well, tables and bar stools. Full service, inventory, credit batches, cash drawers, server checkouts, creating specialty martinis and cocktails. Lead Bartender
Gregory's Steak and Seafood Grille - Cocoa Beach, FL May 2015 to January 2016
Same as above.
Lead Bartender
High Tide Harry's Seafood Restaurant - Orlando, FL August 2008 to October 2010
Same as above.
Head Bartender/Head Server
Straub's Seafood - Orlando, FL
March 2000 to July 2008
Responsible for all training of service and bar staff. All responsibilities, sme as above. Education
Fine Art Black & White Photography Degree, A.A. Degree in Black & White Photography
Southeast Center for Photography - Daytona Beach, FL August 1990 to September 1992
Skills
• Bartending
• Restaurant Experience
• Host/Hostess
• Banquet Experience
• POS
• Serving Experience
• Restaurant Management
• Photography
• Microsoft Office
• Management
• Cooking
• Inventory Control
• Food Safety
• Guest Services
• Merchandising
• Upselling
• Cleaning Experience
• Profit & Loss
• Retail Sales
• Serving
• Communication skills
• Computer literacy
• Cash handling
• Customer service
• Time management
• Pricing
Certifications and Licenses
Food Handler Certification
Alcohol Certification
Assessments
Food safety — Proficient
March 2022
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Bartending — Proficient
March 2022
Understanding, pouring, and mixing drink orders
Full results: Proficient
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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