Erica Gonzales

626-***-****

adz81f@r.postjobfree.com

Education

East Los Angeles College

Skills & Abilities

Microsoft office suite, google suite, 10-key, Bilingual- English and Spanish, DAS System, ERP software-SAP, BCM, quickbooks, balance sheets, excel.

Organization skills, attention to detail, clear communication skills. Problem solving skills, tech-savvy, time management, collaboration.

Experience

FEIT ELECTRIC-EDI SPECIALIST/ BILLING

Pico Rivera, CA November 2021- August 2023

●Coordinate with new and current customers Communicate changes with Sales, Customer Service, and Accounting.

● Allocated and printed invoices from the warehouse, invoicing customers

●Investigated and resolved any shipping violations or billing charges

●Processed manual and electronic purchase orders from beginning to end for mass, major and specialty stores (I.e. Home Depot, Lowe’s, Ferguson, many others)

●Analyzed rejected files and formulated corrections

●Creating invoices, credit memos, update customer files and sending invoices

●Input, verification and editing of raw data

●Performs variety of tasks related to order and inventory management work (I.e. proofread, total data, etc.)

●Customer contract pricing and input of pricing

●Accurate input of various types of data into the ERP system and spreadsheet

SCB DISTRIBUTORS-BOOKKEEPING/CUSTOMER SERVICE SUPERVISOR October 2015-November 2021

●Front Office Administration

●Logistics

●Accounts Receivable

●Accounts Payable

●Customer Service Management- damages, refunds, credits, replacements, and order statuses.

●Coordinate set up of new customer accounts

●Manage E-Commerce account via EDI

●Input data into ERP system

●Bookkeeping

●In charge of Faire account

●Heavy management of excel data

●Inventory Management

●Order processor and invoicing for all Domestic and Int’l Accounts for direct company orders

●Oversee Consignment Accounts

●Oversee Amazon Vendor Central (USA and Canadian accounts)

●Management of Freight orders

●Processes returns and consolidate credits

●Coordinate scheduling of orders-shipping/receiving

CEVA LOGISTICS-LEAD LOGISTIC SUPERVISOR 2013-2015

●In charge of a multi-million-dollar solar panel account

●Logistics

●Strategically plan and manage logistics, warehouse, transportation, and customer service

●Managed and scheduled all duties for a team of five warehouse associates

●Supervise, coach and train warehouse assigned employees

●Organized and managed inventory

●Directed, Optimized, and coordinated full order cycle

●Liaising and negotiating with suppliers, manufacturers, retailers, and consumers

●Met cost, productivity, accuracy, and timeliness targets

●Maintain metrics and analyze data to assess performance and implement improvement

●Arranged warehouse, plan routes and process shipments

●Inventory: keeping track of quality, quantity, stock levels, delivery times, transport cost and efficiency

●Assist in resolving any arising problems or complaints within the department

●Comply with laws, regulations, and ISO requirements

LEGAL PHOTOSTAT SERVICES- ADMINISTRATIVE/ CUSTOMER SERVICE SUPERVISOR 2009-2013

●Front Office Administration

●Train and onboard all new hires

●Sort and distribute mail

●Management of office supplies

●General ledger

●Type, mail, and file purchase orders

●Billing and bookkeeping

●Perform word processing of documents i.e., team meeting, UPS forms, weekly schedule, monthly schedule etc.

●Clerical duties that included general filing, photocopying, and faxing

●Coordinated subpoenas being issued and managed the fulfillment

●Maintain product profiles for clients and technical data books,

●Intake orders and requests for processing of new records

●Handle records of all Puerto Rico (PR) files. Main point of contact

●Assist with record research and investigations

Professional References

UPON REQUEST

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