Customer Service Data Entry

Monica Campbell

*** ******* **** *** *** *** Charlotte, NC 28204 980-***-**** m adz805@r.postjobfree.com PROFESSIONAL SUMMARY

A motivated and dedicated professional with over ten years of Executive and Virtual Services, Collections, Loss Mitigation, Administrative and Office Duties, Accounts Receivables, and Customer Service experience available. Highly familiar with creative negotiations, customer relationship management (CRM) systems and software, and customer escalations. Excited to share my proven skills and to offer exceptional services to a diverse and growing company. Knowledge & Skills Areas

• Customer Service and Support

• Writing and Data Entry

• Customer Research

• Excellent verbal and written

communication skills

• Ability to handle multiple tasks with

accuracy

• Able to prioritize effectively and

meet deadlines

• Project Management

• Market Research

• Email Management

• Microsoft Office Suite

• Social Media Management

• Creative Negotiation Skills

PROFESSIONAL EXPERIENCE

SS&C Technologies- Investor Services Representative (Remote) Aug 2022- current

• Provide superior service to retirement plan participants within the retail retirement services space and/or government and municipality space, in a remote contact center.

• Address participants’ questions or concerns in the areas of investments, plan regulations, account specific information, online support, and account maintenance.

• Process account transactions via telephone and email in a professional, timely and accurate manner.

Flagstar Bank- Jacksonville, FL- Collector I Jan 2019- Dec 2019

Assisted an average of 120 customers each day with account issues ( online account access, troubleshooting, transaction refunds, payment processing and application and payment negotiation) via chat support, phone support and email support.

Provided weekly reports via Excel spreadsheets and Powerpoint to supervisor for customer CSAT and delinquency numbers to bring team awareness of overall performance.

Ensured quality assurance metrics were being met on daily basis.

Escalated issues to Tier 2 support to achieve quickest resolution and minimize wait times for technical related issues.

Gathered details surrounding borrower’s current financial situation.

Tracked data, delinquency numbers and processing reports using Google Sheets, Excel and internal database storage systems.

Trained new hires and transitioning team members across multiple business units each quarter to promote cross-collaboration and skill sets.

Acted as a liason for cross-functional business units during team trainings, virtual conferences, and leadership meetings, collaborations with members from Sales, Service Teams, Compliance and additional Finance departments

Pet Paradise - Jacksonville, FL - Reservation Agent Aug 2018- Jan 2019

Provided accurate information for scheduling, modifying or canceling reservations in an effective, timely matter via telephone, chat, or email.

Maintained thorough knowledge of products, sales, promotions, and holiday discounts to provide customers accurate pricing upon purchasing, as well as a personal detailed experience.

Performed up-selling techniques to increase average order values across physical and online- ordered products purchased in store.

Identified and analyzed customer’s needs to ensure high customer satisfaction, growth and retention of business, all while controlling call or chat. McKesson- Jacksonville, FL – Accounts Receivables Specialist Jun 2014-Aug 2016

Prepared outstanding account reports, gathered credit and collection reference information, account reconciliation

Released held medical supply orders, data entry, mailing emailing and faxing correspondence.

Provided weekly reports via Excel spreadsheets and Powerpoint to supervisor for delinquency numbers to bring awareness of overall performance.

Answered high volume inbound/outbound calls to and from Accounts Payables and Account Receivables.

Trained new hire staff in exceptional customer service and organizational skills along with exceeding expectations of the McKesson mission statement.

Performed reception and administrative duties for medical office, including greeting clients, answering incoming calls, printing, copying, faxing, scanning and emailing documents and correspondence.

EDUCATION

Riverside High School (Formerly Robert E Lee Sr. High School)- Jacksonville, FL Diploma- May 1997

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