Chaquitta Bailey

Candidate Location: Gilbert, AZ 85142

Monday to Friday, 12PM to 4PM PST

Relevant Skill Set:

• Over 5 years of healthcare customer service experience

• Experienced in working in a high call volume, fast paced environment, handling insurance verification, eligibility, and coverage, handling claims and appeals, processed copayments, deductibles, and adjustments

• Knowledge in Medical Billing, Medical Terminologies, and HIPAA

• Knowledge in Medicaid, Medicare, and commercial insurances

• Excellent verbal and written communication skills

• Computer Knowledge: MS Office (Word, Excel, Outlook); Connex, Availity, Change healthcare, Soarian, Citrix, Collect Logistic, Collabapp, Epic

Professional Experience:

NextCare Urgent Care December 2021 – Current

Patient Accounts Receivable Representative

• Handled over 70 calls daily from patients and providers

• Handled insurance verification, eligibility, and coverage

• Handled claims and patient balances, contractual and courtesy adjustments, and reviewed account to determine any billing discrepancies

Valor Global April 2020 – December 2021

Customer Service Representative (Contract ended)

• Worked for the Arizona Des Unemployment office

• Handled over 100 calls daily

• Assisted claimants with PIN numbers of resets and assisted with new claims for unemployment insurance benefits Joliet Oncology Hematology May 2019 – May 2020

Referral Specialist/Referral Coordinator (Relocated to AZ)

• Handled 80 to 100 calls daily and placed out calls as needed

• Handled verification of insurance benefits online, from commercial insurance, Medicaid & Medicare insurance updated patient insurance, copayment, out of pocket and deductible

• Processed referral records and patient information HEI Health August 2017 – April 2019

Account Resolution Specialist

• Handled over 50 calls daily and performed heavy data entry and administrative tasks

• Managed patient accounts, reviewed accounts and took correct actions to resolve balance

• Requested adjustments, appeals, and mailed requested medical records and ensured timely filing Education:

High School Diploma

Joliet West High School