Trainer, Teleperformance

+63-995-***-****

CARA JOY

TALLONGAN

CONTACT

WORKING EXPERIENCE

SKILLS

EDUCATION

REFERENCE

CENTRO ESCOLAR UNIVERSITY

JEMIMA VILLAROSA

B.S.Tourism Management

****-**13 (3rd Year-4th Year)

ALORICA PHILIPPINES - Customer Service Associate

May 2018-September 2018

resolving tickets regarding their home insurance coverage booking a schedule to the appropriate technician for the clients specific home equipment that is covered by their insurance. follow-up contractor/technician for after service report & feedback. prepare reports of the said coverage/services that has been used, including the one that has additional fees.

Key responsibilities:

INTELENET GLOBAL SERVICES - Customer Service

Representative

June 2016 - 2017

order taking & promotional sales

resolving tickets which involves order tracking, product complaints, refunds, and returns.

answering customer’s e-mail

after call reports

Key responsibilities:

SM LIFESTYLE ENTERTAINMENT - Cashier

May 2015 - July 2015

processing & collecting payments

ensure that the prices & quantities are correct

issuing receipts to the customers, assist them & recommending items. Key responsibilities:

+63-956-****-***

adz7zq@r.postjobfree.com

Naval Station Jose Francisco,

PATTS COLLEGE OF AERONAUTICS

B.S.Tourism Management

2007-2010 (1st Year-3rd Year)

MCA MONTESSORI SCHOOL

High School

2002-2006

Fort Bonifacio, Taguig City.

VILLAMOR AIR BASE ELEMENTARY

SCHOOL

Elementary

1996-2002

Computer Literacy

Ability to Multitask

Customer Service

Communication

Organization

Problem solving

Document review

I specialize in customer care, teamwork & organization, as I am also running my own food & beverage business. I am motivated to learn and is willing to be trained under your supervision if given a chance. I am a reliable worker, and is enthusiastic with whatever work is given to me. I look forward in working with you to further enhance my skills & knowledge.

TELUS INTERNATIONAL PHILIPPINES Inc. - Customer Support Ambassador resolving tickets regarding travel reservations

manage calendars & bookings made for client’s travel providing support for both the host & customer

managing calls based on its category and providing assistance when problems occur in connection to their travel/itenerary Key responsibilities:

November 2023 - July 2023

Contact this candidate