Executive Officer Chief
Resume:
Katie Cramer
Berkeley Heights, NJ
adz7zl@r.postjobfree.com
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Chief Executive Officer
The Reef Swim School - New Providence, NJ
April 2023 to Present
• Took the company into positive cash flow in 3 months of employment
• Grew company to 4 times the original size
• Successfully led teams of over 60 employees in 2 locations.
• Initiated transition to mainstream technology for scheduling and HR systems.
• Promoted closer cooperation with marketing, thus reaching new location demographic that increased profits .
• Increased company revenue by 300% in a 7 month span.
• Completed a successful Organizational Restructure and launch Franchise Manager
GNC - East Windsor, NJ
October 2020 to Present
• Created and implemented new staff onboarding protocol
• Performed a full remodel of the location
• Demonstrated increased sales from the previous year every month
• Placed received and input large scale orders
• Increased customer retention due to superb customer service
• Handled all banking and monthly paperwork
• Performed all duties of payroll and scheduling
Site Opening General Manager/Director of Operations Big Blue Swim School - Watchung, NJ
July 2022 to April 2023
• Facilitate in opening of new Facility and Franchise of 1,200 swimmers including but not limited to: Creating Emergency Protocols, Ensuring success of Health Department Inspections, Onboarding and training centennial staff for opening, Grassroots marketing, Planing grand opening.
• Direct management responsibility for 25-30 staff including but not limited to hiring/terminations, scheduling, training, compliance and performance management
• Build and maintain an inclusive and high performing culture
• Focus on growth and optimize operations
• Manage pool financials
• Create and Enforce all policies and procedures
• Design and Schedule onboarding/ training for new staff
• Maintain pump room equipment and chemical supplies
• Maintain a sparkling clean environment for customers and staff
• Engage with students, parents/customers and staff to ensure a top tier experience
• Support pre-opening activities
Multi Site General Manager/ Swim School Manager
Bear Paddle Swim School - Multiple Locations in New Jersey June 2021 to July 2022
• Ran day to day operations of 1-2 schools (over 1,100 swimmers)
• Over saw 40+ team members and a management team of 3-5
• Oversaw quality of swim lessons, Customer service, continued education
• Demonstrated increased revenue and total number of swimmers to unseen numbers from the previous year every month
• Onboarded and trained new staff
• Functioned as the Certified Pool Operator for both locations
• Maintained day to day pool operations, chemicals and preventative mechanical maintenance of a Salt water chlorination system, UV filtration system, pool heater& defender filter
• Helped manage moral at the location
• Handled all banking and paperwork
• Managed all payroll and scheduling (both staff schedules and class offering schedules) for location
• Held inservice and events for both staff and families
• Was responsible for mid and end of month billing for families
• Created policies and procedures to make the school function at a higher level Head Nursing Assistant
A.I. DuPont/ Nemours Hospital for Children - Wilmington, DE April 2014 to October 2020
• Oversaw training new onboarded staff
• super user for Phillip monitors, lab collections
• Oversaw all scheduling for nursing assistants
• Managed all conflict resolution with nursing assistants
• Worked extensively with patient medical charts/ orders/ referrals/ notes
• Worked closely with other departments to coordinate care
• Performed patient intakes and charted information Education
Bachelor of Arts in Spanish
University of Mary Washington - Fredericksburg, VA August 2010 to May 2014
Skills
• Payroll
• Customer service (10+ years)
• Sales (5 years)
• Leadership (10+ years)
• Recruiting (5 years)
• Pool Maintenance
• Conflict management (10+ years)
• Operations management (5 years)
• Customer support
• Direct sales
• Management (10+ years)
• Continuous improvement
• Employment & labor law
• Events management (3 years)
• Budgeting (5 years)
• Spanish
• Performance Management
• Corporate finance (5 years)
• Business Strategy & Planning (5 years)
• Organizational restructuring (5 years)
• Business analysis and intelligence (5 years)
• Verbal and written communication skills (10+ years) Certifications and Licenses
AED Certification
Certified Pool Operator
CPR Certification
First Aid Certification
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