VANESSA JOHNSON

adz7zh@r.postjobfree.com 423-***-****

Soddy Daisy, Tennessee 37379

Summary:

Talented Accounts Receivable Specialist with 24 years’ experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem-solving skills and strengths in the areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.

Skills:

Customer Service Collections Payment Posting and Charge Entry AR Followup Staff Training Personnel Oversight Process Improvements Experience:

CareCloud Somerset, NJ Billing Account Manager

5/9/2016 to 7/30/2023

• Managed claims processing, billing and account reconciliations.

• Resolved billing issues by applying knowledge and completing in-depth research.

• Built high-performance team by collaborating with new members on Procedural, administrative, collections and compliance areas.

• Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.

Renaissance Physician Services Chattanooga, TN Medical Billing Manager 6/1/2014 to 5/8/2016

• Developed improved standard operating procedures to increase billing accuracy and cash flow.

• Resolved billing issues by applying knowledge and completing in-depth research.

• Set up and maintained Aprima and Allscripts electronic billing system.

• Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions

• Maintained regular performance appraisals for subordinates through verbal, written and ongoing review programs based on deep reviews of current work.

• Developed performance improvement plans based on deep reviews of current work. Chattanooga Oncology & Hematology Associates Chattanooga, TN Billing Co-Ordinator 4/1/2005 to 9/30/2013

• Managed daily operations for billing department.

• Input charges and payments both manually and electronically, researched and resolved denials

• Completed daily, month-end and year-end reports.

• Interviewed and hired new candidates for employment, along with training.

• Responded to telephone and in person inquiries from patients

• Worked with team members and leadership to identify and develop process improvements. North American Credit Services Chattanooga, TN Administrative Collection Manager 8/1/1999 to 10/27/2004 and 8/1/1995 to 7/30/1998

Blue Cross Blue Shield Chattanooga, TN Senior Claims Adjuster 6/1/1979 to 7/25/1995

Education and Training: Graduated from Chattanooga High School and have continued my education by participating in Medicare Conferences along with Commercial Insurance and Medicaid Products. Computer Skills: I am proficient with multiple practice management and billing systems, along with Excel spread sheets and several EMR systems.

References available upon request.

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