Jihad HABIB

Senior Director - Service Delivery

U.S. CITIZEN adz7zb@r.postjobfree.com 928-***-****

***** * **** ******, *******, AZ 85032

OBJECTIVE

To further my professional career with a VP/Director position in a technology-driven company that promotes innovative thinking, recognition, and career development. Relocate to the United States seeking to diversify my skills also in another industry.

SUMMARY

Over 15-year experience in ICT industry and a proud contributor to many customer success stories.

Pioneered several world class initiatives in service offerings to leverage on local automation development, global offshoring, and nearshoring strategies.

Successfully restructured an entire organization from the ground up, with complete change in management layer and a recruitment campaign in Africa & Middle East.

Versed in thorough understanding of wireless equipment standards, design, testing, protocols, and deployment across all cellular technologies.

Cross-functional expertise in business analysis, quality assurance, solution implementation, and go-to-market strategy.

I am a confirmed Compliance Officer with experience in corporate ethics and internal program implenetation.

PROFESSIONAL EXPERIENCE

ERICSSON 04/2010 - Present

Director of Service Delivery – Wireless Network Integration (Middle East & Africa)

Head the largest radio and microwave Configuration & Integration organization in Service Line Network Rollout with a team of 200 engineers and managers. Some of the achievements demonstrated in various roles:

●Drive offshoring cost of sale efficiencies of over $3M by architecting a new delivery model following a cost breakdown analysis of all radio integration tasks.

●Spearhead the software development of the groundbreaking field diagnostics android based solution to reduce cost of troubleshooting by 50%

●Generate an annual cost recovery in my organization exceeding $12M, and $4.2M in annual over-absorption.

●Own and manage the competence fulfillment to deliver the company’s flagship products and radio technologies on 16 5G trials and demos.

●Contribute to 3 Ericsson Innovation Awards jury panels to qualify and promote only the top ingenious ideas amongst college students in Middle East and Africa

●Run the renowned fresh-graduate program 5 years straight, redefining a new model in talent acquisition.

●Reverse a dwindling employee satisfaction and brought it from 68% to 85%, sustained 7 consecutive years.

Skills: Presentation Skills, Escalation Management, Business Ownership, Thought Leadership, Change Agent, People Skills, SLA management, Service costing/pricing, Tableau, Power BI, Salesforce, Resource Utilization, Customer Success

Compliance Officer

Appointed to the esteemed program during a 12-month assignment to reinforce the company’s implementation of the new core value ‘Integrity’ focusing on Anti-Bribery & Corruption. As a compliance officer I brought a knowledge depth of the business overall, and supported in most of the 11 guiding hallmarks:

●Conduct 20 training workshops for 2,000 employees on facilitation payments and the underlying ABC risks.

●Collaborate with People Function to tackle the review of a backlog of Conflict-of-Interest disclosures by 95% during a 3-months period.

●Work with People Function to ensure that disciplinary actions were used in cases where code of ethics breaches were substantiated.

●Appointed to the self-assessment panel tasked with internal audits of Project Management control points focusing on project financials, governance, and deviations.

●Design the digitalized intake form to record all facilitation payments using the AI-ready Android based ‘IMK’ application deployed in over 50 countries.

●Lead the proofreading of 5 group function work instruction documents.

●Review/remedy over 60 cases in allegation management, gifts entertainment and hospitality, third party management, learning development, monitoring and testing, and cultural awareness.

Skills: Consequence Management, Coaching, Training, Audit Control, Pathfinder, Critical Thinking, Allegation Management

ALCATEL LUCENT

Head of 3G Wireless – New Release Introduction

●Manage introduction of GSM and 3G technologies in 3 tier 1 markets: T-Mobile USA, Vodafone Italy, and Vodafone Spain

●Lead the delivery of the company’s flagship wireless software releases.

●Liaise between R&D and time to market priorities on one hand, and the service provider and the product performance on the other side.

NORTEL/BNR

3G Trial Leader [Italy, France, Portugal, Spain]

●Lead all 3G global standards inter-operability strategy and testing with Nokia for Vodafone Italy

●Roll out first 3G networks in Orange France, Optimus Portugal, and Vodafone Italy and Spain

Core Network Validation Manager [Italy, United States, Australia, Ireland, Germany, Russia, Latvia]

●Manage the greenfield introduction of entire BLU core network throughout Italy

●Deliver acceptance to full monolithic Core Network software releases in 7 markets

EDUCATION

University of Colorado at Boulder

Master of Science in Telecommunications

Concentration in navigation systems and satellite communications

University of Colorado in Denver

Bachelor of Science in Electrical Engineering

Concentration in Control Systems

PERSONAL SKILLS

International Travel: Lived and worked in more than 20 countries

Languages: Fluent in Italian, Arabic & French

Industry Certifications: AWS Cloud Practitioner

Ericsson Certification: RAN Associate, 5G Associate, RAN Swap, Sales Professional

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