Martisha Porter

Valdosta, GA

Work Experience

Guest Service Representative

Hyatt Reservations - Nebraska

June 2020 to Present

Guest service representatives duties' include making reservations from home. Processing payments, responding to the guests' requests, escalating high-level complaints, maintaining, performing administrative duties, and suggesting recommendations for ... High Volume Call Center Environment

Administrative Assistant/Receptionist

GREENLEAF CENTER - Valdosta, GA

December 2019 to April 2020

• Perform general clerical duties assigned in accordance with the office procedures of the facility.

• Operate Multiple Line Switchboard; Answer and transfer telephone calls or

• Sort and deliver incoming mail and send outgoing mail.

• Sign-in and receive patients, guests and visitors

• Provide general information to staff, clients or the public.

• Type, format or edit routine memos or other reports.

• Copy, file and update paper and electronic documents.

• Collect information and perform data entry.

• Log and make discharge calls to former patients

• Facilitate and manage visitations.

Private Pay Collector

AMERICAN HOME PATIENT - Valdosta, GA

2014 to 2020

• Resolve claims on the private pay aging by contracting patients and insurance companies; minimize private pay aging by notifying appropriate parties regarding delinquent accounts and initiate actions for payment.

• Initiate letters and issue recommendations for uncollectable accounts referred to the collection agency.

• Interface with providers concerning questions or concerns on client accounts.

• Resubmit claims as required by the insurance companies and minimize 90+ day claims on the private pay aging.

• Coordinate with branch to obtain documentation to resolve suspended/denied claims. Hippa Guidelines Receptionist and Member Services Representative

BOYS & GIRLS CLUB OF VALDOSTA - Valdosta, GA

2014 to 2015

* Facilitated administrative and clerical front desk activities; developed and maintained relationships with members, families, volunteers, and visitors through active listening.

* Provided solutions to member's needs to ensure member and family satisfaction.

* Demonstrated high levels of enthusiasm towards Club members and visitors; offered exceptional customer service.

* Conducted weekly outreach calls to connect with families about Club opportunities.

* Compiled reports that illustrate program objectives and goals to align with the core youth development outcomes of Academic Success, Good Character and Citizenship, and Healthy Lifestyles. General Warehouse Associate

HOME DEPOT DISTRIBUTION CENTER - Valdosta, GA

2010 to 2014

* Received product into warehouse to be shipped or staged and executed daily receiving operations.

* Determined method of shipping for materials and applied knowledge of shipping procedures, routes, and rates.

Education

High school diploma in General Studies

Valdosta High School - Valdosta, GA

August 2001 to May 2004

Skills

• Administrative Support Billing & Collections Process Improvement Customer & Client Service Vendor Relations Medical Terminology •Healthcare ICD-10: (8 years)

• Windows

• Typing (6 years)

• Computer hardware

• Databases

• Clerical experience (7 years)

• Warehouse distribution (4 years)

• Help desk

• Front desk (7 years)

• Microsoft Excel (7 years)

• Microsoft Word (7 years)

• Guest Services

• Network Support

• LAN

• Computer Networking

• QuickBooks (3 years)

• Remote Access Software

• ICD-10: (1 year)

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