Social Work Case Management

Kerline Petion

**** ********* *****, *******, ** 32809

321-***-**** • *************@*****.***

Core Knowledge and Skill Areas:

Social Work

Hospitality Management

Customer Service

EDUCATION

Walden University Master’s Degree Major: Clinical Social Work

University of Central Florida Bachelor’s Degree Major: Psychology

TECHNICAL SKILLS

Proficiency in Google applications, Microsoft Office Suite, Data Entry, Billing, Coding

PROFESSIONAL EXPERIENCE

Intern Aloma Charter School February 2023– August 2023

Orlando, FL

Completed new student assessments for over 15+ students over the course of six months

Conduct case management for assigned students including but now limited to connecting students with community resources

Coordinate community outreach and continued student care through individual and group counseling of students

Substitute Teacher Aloma Charter School November 2022– present

Orlando, FL

Supervise anywhere from 10-20 students in the event that their teacher is unable to lead class

Follow along with preapproved lesson plan created by classroom teacher to ensure that the class stays on track with curriculum

Manage classroom procedures as well as maintain a clean and safe environment while teacher is absent

Prepare a written summary of all classroom events including work completed, student behaviors and any additional information needed

Dispatcher and Secretary Hard Rock Hotel July 2003– January 2023

Orlando, FL

●Solve a daily average of 40+ customer call inquiries including billing, housekeeping and customer requests while maintaining a 98 percent customer satisfaction rate

●Coordinated and assign 80+ housekeeping staff to ensure a selection of available room types at check-in

●Trained 100+ new hires regarding hotel procedures, emergency guidelines and dispatch management

●Send daily reports on hotel satisfaction and guest complaints to managers and front desk staff to help ensure follow-up and resolve guest related issues

●Implemented a housekeeper grievance system that creates a line of communication for all dispatchers and 63+

housekeeping employees to ensure safety processes are in place and accessible

●Filing and responding to executive office on queries of customer information and billing

Hospitality Intern Pine Castle Walk-In Clinic January 2002 – August 2002

Palm Coast, FL

●Conducted billing and data entry for low-income earning patients, including contacting insurance providers and discussing payment options with patients

●Maintained 63+ patient records and appointments using company specific filing system created as part of internship

●Worked with head nurse to create PowerPoint trainings for staff regarding best practices, employee procedures and emergency management

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