Customer Service Social Media

Pamela Flynn

Customer Service/Public Relations/Secretary

Slippery Rock, PA

**********@*****.***

Work Experience

Secretary/Bookkeeper

ST. FAUSTINA PARISH - Slippery Rock, PA

June 2017 to Present

Enter weekly contributions into a data entry program and verify accuracy against bank deposits. Balance these entries at year end for parishioners tax deduction reports. Update the parish website each week. Create eye catching graphics for website and social media. Upload parish events and announcements onto social media sites: Facebook and Instagram. Coordinate the Safe Environment files for all parishioners who hold a volunteer position at the parish. Communicate with parishioners to attain the correct clearances before they expire. Greet visitors and answer their questions and/or direct them to the proper office. Answer phones and assist callers or direct them to the proper office. This requires an empathetic personality as well as full confidentiality. Enter newly registered families into the parish database and maintain files with updates. Order supplies for the office and church.

Filing

Independent Jewelry Consultant

Premier Designs Jewelry - Slippery Rock, PA

February 2016 to Present

Organize jewelry for presentations to groups in homes, churches, schools, and in online fundraisers. Present the jewelry in front of small to large groups, both in an interesting and fun way to engage the individuals present. Promote the quality of the jewelry and the company that manufactures it, stressing the excellent and personalized customer service.

Attend trainings monthly to learn the many ways to wear the current and new jewelry as well how to improve my personal presentations.

Bookkeeper

Wexford Veterinary Hospital - Wexford, PA

June 2004 to June 2012

Bookkeeping

Accounts receivable

Filing

Accounts payable

Balance bank statements

Prepare paperwork for annual tax returns

Cash Management Supervisor

7 Eleven/ Handee Marts, Inc - Gibsonia, PA

August 1989 to June 2000

Verify the daily deposits of 43 7 Eleven stores. Sweep these funds into one main account for the payment of bills and payroll.

Monitor the daily balance in the bank accounts, invest surplus funds in a money market account. Maintain adequate funds in bank accounts for outgoing money transfers. Balance credit card transactions for 43 stores and research discrepancies. Education

Bachelor's in Psychology

Nyack College - Nyack, NY

August 1985 to May 1988

Bachelor's

Skills

• Greet visitors and help fulfill their needs (5 years)

• Filing (10+ years)

• Answer telephone and help the caller or direct them to the proper office (5 years) • Data entry

(10+ years)

• Ordering (5 years)

• Customer Service (5 years)

• Marketing (5 years)

• Bookkeeping (10+ years)

Assessments

Customer Focus & Orientation — Highly Proficient

August 2019

Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_assignment/pewmgkp0a3cbtsm2 Marketing — Proficient

September 2019

Measures a candidate's ability to understand your target audience and how to best communicate with them. Full results: https://share.indeedassessments.com/share_assignment/dvuvsbkie8czutkm Verbal Communication — Proficient

September 2019

Speaking clearly, correctly, and concisely.

Full results: https://share.indeedassessments.com/share_assignment/juw6gyesjfirkv8o Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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