A B O U T M E

Kyicia Wright

Customer Service

Objective

To build a long-term career in Hospitality/ Hotel/ Customer service with opportunities for career growth. To enhance my educational and professional skills in a stable and dynamic workplace. To solve problems in a creative and effective manner in a challenging position.

Experience

Capital One Bank

(04/2021-Present)

Greet clients on the phone and inquire into their purpose for calling

Listen carefully to clients and make notes of information both mentally and actually

Ask questions to determine the nature of the problem or query

Provide clients with the information asked for

Verify clients by asking the predefined date of birth, name, and passcode questions

Provide clients with the information once verification has been established

Assist clients through online and phone banking problems

Instruct clients about security concerns regarding their accounts and online transactions

Provide clients with information on account status and check/instrument clearance

Aflac

(08/2020-March 2021)

Corresponded with current customers or agents to obtain and/or relay information regarding account status or changes.

Organized and maintained electronic policyholder records.

Reviewed and verified information on insurance applications and policies. Identify customer events and needs to modify, update, and process existing policies and claims.

FedEx/TELUS

(09/2019-03/2020)

Assisted Operations in generating applications, filing, EFT solicitations, etc. Prepared and researched referrals for follow-up inquiries (e.g., adjustments or outbound call backs). Maintained regular follow-up with policyholders regarding outstanding inquiries, password resets, calling Executive Sales Representatives and creating Sales leads, tracking packages, creating plus verbal with visual label process, scheduling pickup or returns, express/ ground tags.

Reviewed incoming written correspondence and formulate responses.

Wyndham South

(01/2019-12/2019)

Implemented innovative step-savers that reduced average cleaning time per room from 30 to 25 minutes while maintaining hotel’s “White-Glove” quality standards. Saved thousands of dollars in annual labor costs and honored with “Star Award” for efforts.

Created checklist for daily stocking of housekeeping carts that improved inventory management and prevented unnecessary trips to stockroom during cleaning rounds.

Met quality and efficiency goals at both hotels. Led training that helped boost housekeeping’s customer satisfaction rating to the highest out of all departments (96% positive score).

Dial of America/ Sirus XM Radio

(03/2020-08/2020)

Inbound calls 50-75 Daily Handled inbound customer service complaints and questions from a variety of customers.

Input call data into the company database and generated reports for management at the end of the week.

Maintained a high level of reliability by taking very little unscheduled time off. Sales of landline radio services, International usage, internet connection, and Online services/Mobile Application assistance.

Aria Hotel & Casino

(08/2017-01/2019)

Charged with inspecting and keeping V.I.P., showrooms, and suites in a well-kept and immaculate presentation. Kept assigned section in a 4,700+ room luxury boutique hotel, maintained and organized to standards. Repeatedly assigned as a personal attendant for multiple V.I.P.s and celebrities throughout their stay at the property.

Arranged for the provision of extra room furniture, beddings, linen, and other special amenities for guests needs.

SUTHERLAND GLOBAL INTERNATIONAL

(01/2016-08/2017)

AT&T//Harry & David campaigns

Inbound calls 70-100 Daily Handled inbound customer service complaints and questions from a variety of customers.

Input call data into the company database and generated reports for management at the end of the week.

Maintained a high level of reliability by taking very little unscheduled time off. Sales of landline phone services, Cellphones, internet connection, and cable services; Sale gift baskets, plants, fruits, meat & different type of produce with wine to new/previous clients, sent gift card & continuing subscriptions for yearly products of Harry & David

COSMOPOLITAN HOTEL & CASINO

(11/2013-12/2016)

Charged with inspecting and keeping V.I.P., showrooms, and suites in a well-kept and immaculate presentation. Kept assigned section in a 4,700+ room luxury boutique hotel, maintained and organized to standards.

Contributed and assisted in implementing a new training process and policies. Addressed guest's needs and concerns in a pleasant and professional manner. Repeatedly assigned as a personal attendant for multiple V.I.P.s and celebrities throughout their stay at the property.

Arranged for the provision of extra room furniture, beddings, linen, and other special amenities for guests needs.

Skilled in using itouch devices to manage work assignments, report maintenance issues and guest preferences. Maintained list of vacant rooms that required housekeeping attention before the arrival of new guests. Trained and certified to work in a four diamond hotel and resort.

Trained and certified to work in OSHA safety procedures and policies

WALMART MCCLOUD/PECOS

(08/2008-09/2013)

Receiving and stock associate

Extremely reliable and safety conscious with solid experience in warehouse operations to include loading and unloading trucks; shipping and receiving; order picking / packing; staging and stocking.

Excel at accurately labeling freight, monitoring inventory, calculating and verifying quantities, and using computers to maintain records and track shipments within high-volume warehouse environments.

Proficient in the use of pallet movers, standup forklifts, swing-reach trucks, and order pickers; troubleshoot breakdowns and call for repairs.

Readily support new processes and promote team-oriented environment to enhance productivity, build morale, and control costs. Stock items on sales floor.

Skills

I have recently moved from Las Vegas, NV & lived in Omaha, NE one year. I have a twin sister & no child. I love learning Japanese & new things

C O N T A C T

adz7x0@r.postjobfree.com

702-***-****

402-***-****

www.example.com

Omaha, NE

E D u c a t i o n

Las Vegas Academy

Honors Diploma

2002

Community College, Las Vegas, Charleston

Associates Degree

2005

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