Ehab Mostafa

Date of birth: *th Oct ****

Nationality: Egyptian

Address: Jarir Street, Jeddah 21009, Saudi Arabia

Phone number: +966*********

Email address: adz7wk@r.postjobfree.com

Web: https://www.linkedin.com/in/ehababdelrazik/

● Spearhead and supervise all facets of company

infrastructure, encompassing hardware and software upgrades.

● Formulate and use comprehensive IT policies to assure strict adherence to industry best practices.

● Guide and handle the daily operations of the support help desk system.

● Coordinate and oversee daily IT support activities with exceptional efficiency.

● Motor IT projects from inception to fruition, expertly communicating and presenting results.

● Cooperate with vendors to skillfully negotiate and finalize proposals.

● Compile meticulous reports and present impactful presentations to upper management.

● Serve as the project manager for IT infrastructure, software development, and ERP projects.

● Successfully utilizedd a global centralized fingerprint and attendance system to streamline operations.

● Introduced and optimised virtualization servers

(VMWare ESXI) to significantly enhance infrastructure efficiency.

● Headed the seamless implementation of ODOO ERP

CE, incorporating numerous modules like HR, Payroll, DMS, and forums.

● Played a pivotal role in selecting and conducting initial analysis of Microsoft Dynamic 365 cloud partner.

● Built up and did project plans with precision, while effectively monitoring deliverables.

● Supplied ongoing support and training for companies' ERP systems, admitting MS Great Plains.

● Conducted comprehensive training sessions for users on ERP systems and MS Office products.

● Made substantial contributions to sales growth and market share expansion through strategic initiatives.

● Possess extensive expertise in policies underwriting and card management processing.

● Efficiently dealt network operations for a user base of 50+ individuals.

● Ensured database backups and used robust disaster recovery measures.

● Presented technical training and support at

intermediate and advanced proficiency levels.

● Proficiently skilled in data ETL, formatting, and loading.

● Experienced in enforcing and customizing Aloha POS and OMEGA Software POS systems.

● Familiarity with digital menu board software and its customizable features.

Profile Work experience

11/2011 – PRESENT JEDDAH, SAUDI ARABIA

Director, IT

Al Idrissi Group

Carried off and superintended the company's

infrastructure, network, servers, cloud services, and remote sites.

Follow up and carried out IT policies, guaranteeing comprehensive disaster recovery plans for seamless business continuity.

Led and successfully cared end-to-end IT projects, from inception to delivery.

Cooperated with vendors, skilfully negotiated

proposals, and prepared detailed reports for top

management.

Supervised ERP system performance, supplying first- level support and collaborating effectively with

partners.

Successfully fulfilled the company's global centralized fingerprint and attendance system.

Introduced virtualization servers using VMWare ESXi to optimize overall infrastructure performance.

Built a powerful BI tool for generating

multidimensional reports to facilitate data-gotten decision-making.

Demonstrated expertise in using ODOO ERP CE

modules and evaluating business gaps to select

Microsoft Dynamic 365, cloud partner.

06/2001 – 03/2007 CAIRO, EGYPT

IT Implementation Manager

Bahgat Group

Successfully applied and delivered POS projects,

ensuring project completion

Delivered integration projects, including Data ETL, Formation, and loading

Integrated ERP systems (SAP, Dynamics, JD Edward,

etc.) with our systems, enabling seamless data

utilization for customers

Resolved data center project and application-related issues for customers

Acquired analytic reports and dashboards based on

industry standards and customer requirements

Optimised and partitioned SQL databases, executed

database re-engineering

Maintained clear and effective communication with

internal and external clients and departments

Provided pre-sales support and activities

Guided and supported internal team members,

offering expertise and best practices for complex

cases

Coordinated with teams and addressed escalation

cases from customers at L2 and L3 levels

Work experience

Made up and customized software for specific

projects

Performed software quality assurance, support, and documentation tasks

Proficient in report writing

Developed and promoted the IT Department's layout

and services

Designed and utilized backup plans and disaster

recovery procedures

Executed network connectivity for multiple sites and plants using various methods such as CAT5, RF, and Fiber

Administered, maintained, secured, and

troubleshooted LAN/WAN/Computer Systems

Managed SQL server performance, backups, and

development

Provided second-level support for IT-related issues Collaborated with various business units to maximize IT department services and develop productivity-

boosting software.

Education

09/1995 – 05/2001 CAIRO, EGYPT

Information Architecture science Bachelor

of Technology

Cairo University

12/2001 – 04/2002 CAIRO, EGYPT

Computer Programming Technical Diploma

Cairo University

07/2002 – 09/2002 CAIRO, EGYPT

Microcontroller Programming (MCU/ATMEL)

Technical Diploma

Higher Technical institute

11/2003 – 02/2004 ANKARA, TURKEY

E-Commerce

Ankara University

11/2005 – 12/2005 ANKARA, TURKEY

Voice Over IP (VOIP) Technical Diploma

Ankara University

05/2012 – 06/2012 ONLINE, USA

ITIL Foundations Certified

IBM

Skills

Project Management Professional

Team Leadership Professional

Cloud Computing Professional

Cybersecurity Professional

Certificates

Digital transformation

Master Digital Transformation

Successfully completed a 39-hour Master Digital

Transformation learning path

Proficient in IoT Foundations, including Fundamentals and Standards and Ecosystems

Expertise in leading Digital Transformation initiatives Skilled in Learning Design Thinking to drive

organizational change

Proficient in Design Research and applying Design

Thinking principles

Experienced in Venture Design, Prototyping, and

implementing the Design Thinking process

Knowledgeable in Artificial Intelligence Foundations and understanding the concept of Thinking Machines. Machine learning and AI

Completed a comprehensive learning path in AI and

Machine Learning, totaling 17 hours of coursework

Acquired knowledge in Blockchain Basics, Cloud

Computing, and Cloud Architecture

Proficient in understanding the core concepts of Cloud Architecture and Big Data in the Age of AI

Equipped with essential skills in Machine Learning for Marketing

Developed expertise in RPA, AI, and Cognitive

Technologies for Leaders

Acquired foundational knowledge in the Fourth

Industrial Revolution (Industry 4.0)

Skilled in Neural Networks and their application in Artificial Intelligence

Proficient in Python for Machine Learning and its

foundations

Demonstrated proficiency in applying Machine

Learning algorithms

Acquired essential training in Natural Language

Processing (NLP) with Python for Machine Learning

Project management

Applied Agile development practices to increase

efficiency and productivity

Utilized Kanban methodologies to streamline

processes and optimize workflow

Adapted swiftly to changing business needs and

market dynamics, exhibiting strategic agility

Fostered a culture of continuous improvement and

knowledge sharing through facilitating learning

brainstorming sessions

Analyzed complex situations using critical thinking skills, resulting in better judgment and decision- making

Overcame challenges and met project objectives

through problem-solving techniques

Led teams innovatively to drive innovation and stay ahead of industry trends

Proficient in future performance management to

ensure organizations remain competitive and high-

performing.

Contact this candidate