Customer Service Employee Engagement
Resume:
Tammy Dudley
Logistics Manager
Contact
**********@*****.***
Objective
Excellent leadership skills and ability to lead a team to great success. Exceptional organizational skills to track thousands of products without getting misplaced. Keen eye for detail to locate areas of improvement. At a high level, this includes receiving and organizing warehouse space, scheduling labor, managing inventory and fulfilling orders Education
Timken Career Campus
Canton Ohio
GED May 1992
Experience
GEODIS Logistic
December 2014-April 2023
Developed and maintained relationships with key stakeholders Developed and implemented customer service standards and policies Trained and mentored new employees on company policies and procedures
Resolved conflicts between employees and management Developed and implemented strategies to increase customer loyalty and retention
Ensured compliance with all applicable laws and regulations Coordinated and managed special projects and initiatives Developed and implemented strategies to increase employee engagement
Developed and implemented safety protocols and procedures Analyzed customer feedback to identify areas for improvement Developed and implemented strategies for team development and growth
Managed a team of 5 employees, ensuring all tasks were completed accurately and on time
Created and maintained a positive work environment and team morale Created and maintained a safe and secure work environment Key Skills
Developed and maintained relationships with key stakeholders
Developed and implemented customer service standards and policies
Trained and mentored new employees on company policies and procedures
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