Edna Denise Roman

Santa Ana, CA *****

adz7tw@r.postjobfree.com

714-***-****

OBJECTIVE Seeking a challenging position with a progressive organization where my education, skills, and abilities will contribute to the effectiveness and profitability of the company.

EDUCATION

2006 – 2016 California State, University of Fullerton

Bachelor of Arts, Psychology, Minor in Child Development

EXPERIENCE

May 2017 – May 2023 Online Trading Academy Irvine

Customer Care Supervisor

Input data into customer support tracking systems relative to online education and student support.

Processed invoice additions and enrollments to online classes.

Passionately delivered a prompt and professional response to students and franchise network personnel via phone, email, text chat, live chat, and other appropriate communication means.

Supported all students’ access to application platforms including Online Student Communities and online student classes with support activity including resetting passwords, software setup, and internet connectivity.

Provided technical assistance to students and staff on Zoom and our education website.

Created a daily schedule for the support of our online courses and daily tasks.

2013-May 2017 MortgageDocs Irvine

Administrative Assistant /Team Lead

Assisted management in training new employees.

Addressed, computed, and followed up on various client requests.

Supported the director of operations on various projects.

Assisted in overhauling all active job descriptions and updating employees on any notable changes.

Responded to incoming emails and calls from clients inquiring about the status of loan documents.

Monitored the status of orders ensuring employees are assigning them within two hours of receiving the order.

Conducted desk audits of files and worked with notaries to correct any problems identified within the files.

2011-2013 D2Moto City of Industry

Customer Service Representative

Assisted in resolving and responding to customer complaints, exchanges, and returns of

products through email, eBay, Amazon, and the Company website.

Prepared shipping labels and provided tracking information for company products shipped through FedEx, UPS, and the U.S Postal Service.

Responded to emails, providing quality service to customers inquiring about the availability of products or the status of orders.

SKILLS

Fluent in two languages - English and Spanish (read, write, and speak).

Knowledge of basic operating systems like Microsoft, Outlook, Word, PowerPoint, Excel, and the Internet.

Familiar with software operating systems like Windows and MacOS.

Ability to type 60 words per minute accurately.

Goal-oriented and able to handle multiple tasks.

Knowledge of Salesforce and SMART software.

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