Natalee Montaque

Wethersfield, CT C: 860-***-**** adz7tv@r.postjobfree.com

Summary

Innovative professional with over 15 years of diversified B2B marketing, customer service, and sales experience within the oil & gas industry. Possessing a strong project management and analytical aptitude with a working knowledge of financial estimating. A high proficiency with Otis modernization ordering control system and department support.

Skills

Project management

Process optimization

Scheduling and calendar management

Business operations

Process improvement

Scope development

Resource planning

Budget administration

Requirements gathering

Risk analysis

Experience

Senior Analyst, Planning Feb 2023 – Present

TRIUMPH GROUP Windsor, CT

•Liaison between Programs, Sourcing, and Manufacturing for order fulfillment.

•Lead the planning and scheduling activities for assigned programs, utilizing advanced planning tools to ensure release of optimized material plans.

•Monitor supply and demand misalignments. Collaborate with appropriate resources to implement corrective actions to resolve issues, while driving for flawless execution of the plan.

•Develop LOB (line of balance), or other meaningful data in support of customer’s request for schedule recovery.

•Identify and manage part shortages for assigned programs.

•Participate in setting strategic direction for planning and scheduling activities.

•Create and maintain assembly schedules, along with release or work orders to support.

•Utilize MRP to ensure exceptions are being addressed promptly.

•Help coordinate MRB activities ensuring visibility of priorities.

•Responsible for inventory allocation in support of the sales/delivery plan, and customer service requirements.

•Evaluate customers’ requests to accelerate or decelerate schedules for assigned programs.

•Aid in inventory control levels, cycle times, assembly loads, and physical counts.

•Support key business meetings dealing with deliveries, delinquencies, and inventory.

•Provides support to the Materials Manager through input into weekly/monthly reports, identifying, or advising any unusual trends in cost, quality, delivery, demand, or supply risks.

Modernization Sales Analyst 11/01/21 to 02/17/23

Otis Elevator, OSC Bloomfield, CT

Project management support for modernization (MOD) projects

Ability to technically understand Otis MOD control systems and accessories.

Understanding of Mod ordering systems (eLog) to support branch sales reps.

Support of the Mod phone hotline.

Support of the department ACE objectives, including but not limited to continuous updating of standard work processes.

Leading conference calls with Otis branch offices to support project management role.

Calculate weekly RONS/ROS Report.

Update and monitor weekly backorder report.

Generate and distribute weekly shipping list.

Liaise with suppliers on material shipment

Assigning contract numbers for MOD projects

Customer Service Specialist 07/2017 to 10/31/21

Otis Elevator, OSC Bloomfield, CT

Manage verification and accuracy of processed orders into proprietary manufacturing software.

Manage the defective order cycle in compliance with organizational standards.

Manage and prepare lobby panel, requisitions, and purchase orders from Florence.

Manage supplier portal activities and create license plates and shipping documents.

Managed daily calls from merchants in need of technical assistance to resolve performance issues.

Recommend improvements to products and services to mitigate complaints.

Consult with customers to determine best methods to resolve service and billing issues.

Uphold strict quality control policies and procedures during customer interactions.

Accounts Payable Clerk 08/2016 to 09/2016

Accounting Principles Orlando, Florida

Processed vendor invoices for payments.

Processed internal approvals and queries via email.

Created filing system for vendors to keep accurate reporting data.

Expedited payments by verifying accuracy and currency of vendor information.

Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.

Reconciled monthly statements and transactions to keep records accurate and current.

Territory Sales Supervisor 04/2008 to 06/2016

I.G.L Limited Kingston, Jamaica

Developed and implemented targeted sales strategies to minimize shrinkage and generate revenue.

Developed and maintained the dealer network and the commercial bulk LPG markets for the parishes of Manchester, St. Elizabeth and Westmoreland.

Managed the day-to-day sales activities ensuring sales quotas are met with the highest quality Surpassed sales target of 13.0M liters and gross margin of over J$253M by over 10%

Penetrated new markets by investigating competitor products, services and trends.

Developed customized marketing that increased brand awareness.

Researched and analyzed data and reports to identify trends and optimal sales strategies.

Educated customers on product features and use to provide optimal service.

Trained and mentored team members on customer service and sales strategy techniques.

Education and Training

Data Analytics

University of Texas (In Process, ends Sept 2023)

Project Management Certificate: Project Management 2020

Charter Oak State College New Britain, CT

BBA: Marketing and International Business 2006

University of Technology University of Technology, Jamaica

MBA: Business Administration 2013

Florida International University Miami, FL

Technical Skills

SAP I JD Edwards I Sales Force I Great Plains I Microsoft Office- Word, Excel, PowerPoint

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