Customer Service Call Center

Aboubacar Bawa

Email: adz7rz@r.postjobfree.com Phone Number: +1-469-***-****

Location: Dallas TX

About Me

I am looking to obtain a position in a vibrant and growing organization that uses my experience as Admin and skills in presentation and analysis. My objective is to utilize my experience to advance the goals of the organization and to continue developing my skills.

Summary

3 years of experience as Assembler

1 year of experience as Admin

1 year of experience as Call Center Agent

Expert skills in Delivery Pickup, Driver & Delivery Advanced skills in Customer Service

Available to work in 1 Week

Current salary $30

Job History

Admin

1 year of experience

Responsibilities:

- Managed and organized office documentation and files

- Greeted and directed visitors and answered phone calls

- Assisted with scheduling and facilitating meetings Achievements:

- Developed and implemented a new filing system that improved office efficiency by 20%

- Lowered response time for returning phone calls and emails by 25% Assembler

3 years of experience

Responsibilities:

- Assembled and tested various components and systems according to blueprints and specifications.

- Maintained tools and equipment used in the assembly process.

- Adhered to safety and quality standards to ensure product reliability. Achievements:

- Increased productivity by streamlining assembly processes, resulting in a 15% reduction in production time.

- Improved quality control by implementing targeted inspections, resulting in a 20% decrease in product defects. Education / Certificate

Latest Education: High School Grad

Experience Summary

Years of Experience 0 1 2 3 4 5 or more

Assembler

Admin

Call Center Agent

Customer Service Representative

Skills

Delivery Pickup : Expert Driver & Delivery : Expert Customer Service : Advanced Admin : Basic Call Center Agent

1 year of experience

Responsibilities:

- Managed inbound and outbound calls to assist customers with inquiries, complaints, and requests for information

- Maintained accurate records of customer interactions and processed necessary paperwork and correspondence

- Achieved daily, weekly, and monthly performance metrics set by management Achievements:

- Consistently exceeded performance metrics, achieving an average of 95% customer satisfaction rating

- Developed and implemented effective problem-solving techniques to increase productivity and decrease customer wait times

Customer Service Representative

1 year of experience

Responsibilities:

- Responded to customer inquiries, complaints, and feedback through multiple channels such as email, phone, and chat.

- Provided product knowledge, account assistance, and issue resolution in a professional and friendly manner.

- Recorded and documented customer interactions and feedback for analysis and follow-up. Achievements:

- Consistently exceeded team targets for customer satisfaction ratings and response times.

- Identified and proposed process improvements to streamline the customer service workflow, resulting in a 20% decrease in average handling time.

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