Sr Technical Recruiter Client Partner Executive Engagement Manager
I am a driven customer-centric, sales and recruiting leader with 20+ years of experience in the technology industry with extensive knowledge in delivering custom built project and staffing solutions to enterprise clients across multiple industries. I have tailored the entire delivery model from the resource planning through to the placement of the best candidates or project team for each individual customer. My experience includes Sales Leadership, Account Management, Vendor Management, Engagement Management, Project Team Execution, Recruiting, Training and Operations. Throughout my career I have been a trusted advisor to my clients both internally and externally and been accountable for account penetration and project delivery for my customer’s initiatives. I am humbled by the number of professional referrals that I have received from my customers. I am a strategic and collaborative relationship-builder who thrives where agility and speed are essential.
Professional Experience
Costco IT Wholesale Issaquah, Washington 2021 – 2023
World leading retail company, Costco IT is the division the provides all IT work to Costco globally
Sr Technical Recruiter for Information Security/Cyber Security/Security Compliance
Hired on as the sole Information Security/Cyber Security Technical Recruiter.
Successfully built out multiple new teams within the Info Sec organization from the top down. One of the key accomplishments was the build out of the Penetration Testing team that saved the company millions of dollars in vendor expenditure costs and improved overall system performance.
Responsible for sourcing, recruiting, screening, scheduling, negotiating, closing and onboarding in a demanding, fast paced environment managing a fluctuating requirement load of 30-70 requirements at a time for multiple locations.
Filled over 150 Cyber Security and Security Compliance positions in less than 18 months.
Worked directly with Info Sec Senior Leadership to proactively source for upcoming resource needs and understand the impact that each role would have on the either newly forming or existing teams to ascertain both the correct technical skills required and soft skills fit needed.
Created and maintained detailed reports for Info Sec Senior Management on metrics to continually evaluate and improve approach and best practices.
Utilized direct sourcing, referral sourcing, online research, user groups, and head hunting tactics to attract and land the top talent for these critical positions. Employed a special focus on DE&I and Military recruiting.
Managed a group of third party vendors to assist with proper resource planning and onboarding and offboarding as needed.
Received accolades from the Vice President/ CISO, AVPs, Directors, Hiring Managers and new Employees for exemplary performance and providing a unique Candidate Experience.
Developed new templates to assist in the negotiation process for candidate applicants.
Provided leadership, training and knowledge sharing for other team Recruiters and Recruiting Admins.
These are some of the roles that I successfully fulfilled:
AVP – Security and Compliance
Developers for Identity Access Management
Directors – Information Security and Compliance
Product Managers -focus in Information Security
Managers- across all Information Security and Compliance disciplines
Product Owners- focus in Information Security
Information Security Architects and Solution Architects
Technical Project Managers focus in Security Compliance
Data Scientist and Data Analyst
SCRUM Masters
Engineers- across all Information Security and Compliance disciplines
Functional Analysts- focus in Information Security
Security Analysts- across all Information Security and Compliance disciplines
Compliance Analysts- focus in Information Security
Broad Reach IT, Inc. Issaquah, Washington 2012 – 2021
Technology Consulting Company, providing flexible consulting and recruiting solutions
Sr Solution Sales Executive, Delivery Partner, Engagement Manager, Sr Technical Recruiter
Built the business from the ground up to partner with key clients on their needs specifically in SAP, Project Management and Analytics in multiple industries
Sourced, researched, presented, negotiated, closed, delivered and engaged with multiple small, mid and enterprise sized clients to assemble the best talent for their project needs in the Western region based on specific functional knowledge, technical requirements and culture fit.
Met with and partnered with customer’s Executives to strategize on the best project and staffing solution over the next several years for each major initiative
Created client presentations with tailored content for each unique audience member
Average margin percentage on book of business 30+%
Invested time to quickly ramp up on applicable industry specific technology trends and terminology to better communicate with customers and best identify and evaluate potential candidates for key functional and technical roles
Vetted, negotiated and managed multiple contracts with subcontracting vendors to augment our team’s recruiting efforts on customer project needs when necessary as well as work with our customers to provide a diversified portfolio of vendor companies (MBE/WBE)
Originated MSA and consulting contracts with Group Health (now Kaiser), Puget Sound Energy, Costco, Seattle Children’s hospital and Univar to name a few
Managed the sales process and full life cycle recruiting in high volume, mission critical projects
Engagement management over small, medium and large scale enterprise projects including functional, technical and support
Handled the onboarding and offboarding of all consultant resources
Helped drive Change Management and Technology adoption with customer’s end users
Trained Recruiters in Technology and best practices for sourcing, interviewing, presenting and closing prospective consultants and FTE candidates
Created appropriate sourcing and recruiting approach for specific client needs employing various networking, social media, Boolean logic, technology forums and user groups
Extensive knowledge in all aspects of HR and Visa processing and strong focus on diversity recruiting
Types of positions filled
Project and Program Management
SAP Functional and Technical roles
Business Intelligence roles
Technical Architects
Cloud Architects
System Administrators
Business Analysts
Functional Analysts
Technical Analysts
Technical Developers
Quality Assurance/Testing
Web/UI Consultants
Kforce, Inc. Bellevue, WA 2010 – 2012
IT Staffing and Solutions Company
Sr Account Executive, Engagement Manager, Sr Technical Recruiter
Created, sold and managed a book of business in excess of $12 million annually in revenue
Awarded #2 Account Executive in the entire company in 2011, growing revenue faster than any other Account Executive in their first full year in the history of the company
#3 Account Executive in the Company through Q3 in 2012
Sourced, researched, presented, negotiated and secured Master Service Agreements with new customers for Project Services, Consulting Services and Direct Placement Services.
Originated new service contracts and staffing contracts with large enterprise customers including: T-Mobile, Amazon, Expedia, Starbucks, Disney and additional mid-market customers in need of exceptional technology talent and solutions
Sold across product lines in Information Technology, Healthcare IT and Finance and Accounting
Hired and trained 6 green Account Managers who all successfully completed their mentor period and then partnered with and then handed off new accounts to them to manage
Drove new strategic revenue growth at existing client base competing with larger Services Firms to deliver better quality on projects at a much lower cost to the customer creating a high value relationship for Kforce, customer and consultant alike
Worked closely with customer Executives to understand business needs, budgeting and resource planning over the next several years and provide a strategic approach to be the go-to partner
Provided Engagement Management over multiple deliverable based projects ensuring and verifying that the project was on schedule and budget while adjusting the resource plan as needed
Engaged with multiple small, mid and enterprise sized clients to assemble the best talent for their project needs in the Western region based on specific functional knowledge, technical requirements and culture fit
Developed internal ERP recruiting specialty – hired and trained internal staff on SAP sourcing, recruiting and screening to deliver on new SAP project business
Trained Recruiters in technology and best practices for sourcing, interviewing, presenting and closing prospective consultants and candidates including a focus on diversity recruiting
Interviewed and cleared every candidate for submission to customer Hiring Managers for mission critical projects
Sourced difficult to find technical and functional candidates through extensive networking, passive recruiting tactics and participation in technology forums and user groups.
COMSYS IT Partners, Inc. Bellevue, WA (WA, OR and CA) 2003 – 2010
IT Consulting and Services firm
Sr Account Manager, ERP Practice Lead, Sr Technical Recruiter
Sold and managed a book of business in excess of $10-12 million annually in revenue
#1 contributor in the entire Company out of 175 Account Managers for 2006, 2007 and top 10 in 2008
Average margin percentage on book of business 30+%
Manage territory in Washington, Oregon and California working as the Practice Lead for our ERP Practice accountable to customers including T-Mobile, Cisco, Nike, Intermec, Microsoft, REI, Starbucks, Corbis, Univar, Amgen to name a few
Sourced and delivered a SAP Testing project at T-Mobile winning the business away from Accenture and then grew the engagement to cover all SAP positions needed in the enterprise, functional, technical and support roles totaling over 125 SAP consultants placed
Worked closely with client Executives to understand business needs, budgeting and resource planning over the next several years
Spearheaded relationship with SAP America for both joint sales (SAP Licensing) ventures and consulting engagements across the Western Region
National Account Manager for T-Mobile Account and coordinated with local branch office Account Managers and Recruiters
Vetted, negotiated and managed multiple contracts with subcontracting vendors to augment our team’s recruiting efforts on customer project needs when necessary as well as work with our customers to provide a diversified portfolio of vendor companies (MBE/WBE) specifically for public sector projects
Direct the activities of recruiting and administrative support personnel
Trained new personnel in sales and recruiting
Interviewed and cleared every candidate before placement on project
Funneled top technical and functional candidates through passive recruiting and referral activities and presented to client hiring managers to create new positions
The Aviant Group Bellevue, WA 2002 – 2003
IT and Engineering Staffing firm acquired in 2003 by PDS Technical Services
Branch Lead, Account Manager
Hired to expand the commercial business for Northwest Region, WA, ID, OR and Northern CA
Grew Direct Margin from $0 to $10,000 weekly in 4 months with no current customer base in a depressed marketplace
Sourced, negotiated and executed national project contract with Compaq/Hewlett-Packard
Executed Direct Hire contract with Washington Mutual and successfully recruited and placed PeopleSoft Professionals
Penetrated clients through various tactics including marketing hot skills candidates to grow IT business
Utilized extensive networking skills to identify new sales leads and to source hard to find candidates through referral recruiting as well as direct sourcing as well as attending User Group functions and forums
CDI Corporation Kirkland, WA and Corvallis, OR 1994 – 2002
Engineering and IT staffing and solutions firm
Program Manager onsite at Hewlett Packard, Corvallis OR then moved to Sr Account Manager/Program Manager in Kirkland, WA location to sell Managed Staffing solutions
Sr Account Manager/ Sr Program Manager, (1998 – 2002)
Responsible for sourcing, qualifying, pursuing, presenting, negotiating and closing new commercial accounts including a wide range of technology based companies and establishing on-site Managed Staffing Programs (“Prime Vendor” for all requests)
Acted as Sr Program Manager establishing on-site offices at client companies and managed the on-site contingent workforce; including personnel management, contract management, employee relations and the coordination of recruiting efforts with local and regional branch offices as well as managing Sub-Vendor Contract relationships as needed
Re-negotiated existing contracts with current customers in 2001 slow economy to increase overall direct margin dollar per hour by almost 100%
Built strong relationships with Client Executives, Directors and Managers to create strategic solutions for their project and hiring needs
Worked closely with internal Regional Management on implementing new key initiatives- assisted in trial runs of new procedures for feedback before rollout to branch offices
Developed streamlined recruiting and client contact processes that were incorporated into the training in several offices throughout the region
Trained new Commercial Sales Representatives and Recruiters in both local and regional offices
Responsible for cross selling the scope of CDI product offerings, including IT Services, Engineering Services, outsourced Project Work, Human Resource Alternatives and Today’s Staffing
Sr Program Manager, on-site Hewlett Packard, Corvallis, OR (1994 – 1998)
Managed an on-site contingent workforce program at Hewlett Packard and responsible for the overall delivery and success of the program
The program headcount fluctuated between 350 to over 1000 contract employees ranging in skill sets in IT, Engineering, Business Professional and Manufacturing
The Hewlett Packard program was the #1 earning program in the entire company
Interfaced with over 250 hiring managers and authored and administered a CDI Employee and Client Survey to focus on the changing needs of our employees and clients on a monthly basis, incorporating client rate increases when necessary
Responsible for resolving any HR issues with on-site contingent workforce
Coordinate and assist with recruiting and operations functions including payroll, billing and collections
Skills
Microsoft & G- Suite Applications
Customer Relationship Management tools
Various Applicant Tracking Systems
Procurement Systems
LinkedIn Sales and Recruiter
ERP Systems (SAP Oracle)
Technical sourcing
Technical recruiing and screening internally and externally
Cross-Organizational Alignment
Management of Sales, Recruiting, Vendor, Operations
Training (Recruiting and Sales)
Creation of Client Presentation Materials
Affiliations & Additional Interests
ASUG (SAP User Group) – Member and Participant at Conferences and Chapter Meetings
Women in Information Technology-Attendee
PSOUG (Oracle User Group) Member and Attendee
Puget Sound PMI Member and Attendee
Participant in numerous LinkedIn Technology Groups
Participant in WTIA functions
Participant in ASA functions
Participant in Women in Computing
AVP/AVP.next/AVA/CBVA outdoor volleyball competitor, 2002 – current
USAV Women’s Volleyball competitor, 2002 – 2020
USVBA Women’s Volleyball Coach, OR and WA, 1996 – 2001
Varsity Volleyball Coach, Churchill High School, Eugene, OR, 1997 Season
Varsity Volleyball Coach, Elmira High School, Elmira, OR, 1996 Season
Seattle Public Schools Volunteer, 2016 - 2020
Seattle Public Schools, Elementary School Reading coach, 2019 – 2020
Issaquah Public Schools Volunteer, 2013 – 2016
Education
Oregon State University, Business Administration Corvallis, OR
Linn Benton Community College, Business Albany, OR
Lane Community College, Business and Marketing Eugene, OR