Sales Manager Business Development

Sam Minasian

*** ******** ******, ******** ** ***03 541-***-**** Cell

adz7os@r.postjobfree.com

Objective

General Manager with over 25 years of experience overseeing business development and operations in auto and financial industries. Imaginative and innovative individual with proven management, sales, advertising, and marketing skills. Track record of success-leading, medium, and large volume stores; increasing new and used car sales by continuously searching for ways to improve customer satisfaction.

Highlights of Qualifications

• Excellent communication and interpersonal skills, ensuring optimal interdepartmental coordination.

• Expert in performance analysis, developing and managing an appropriate training program, depending on the improvement needs of employees.

• Great leadership and motivational skills; high degree of accuracy in delegating responsibilities

• Remarkable ability to interpret all business periodicals and government regulations.

• Quick decisiveness, persuasive skills, boosting sales, thus proliferating annual revenue generated

• Ability to write reports, business correspondences, and procedure manuals.

• Proficient in the use of computer POS applications, data entry, storage and access along with recruitment practices and payroll management. Professional Accomplishments

• Completed Joe Verde Training for Sales Managers

• Certified Sales Manager for Mercedes Benz, Lexus, Hyundai, Honda, Toyota, Chrysler Jeep Dodge, and Nissan

• Completed Lithia Motors Management Training 2002

• Top-performing Sales Desk at industry leading Mercedes Benz Franchise

• Chrysler Jeep Dodge Guild Recipient 2008-2011

Employment History:

06/2023-09/2023 Envision Ford Lincoln Oxnard, CA

Sales Manager

. Train and motivated salespeople, which increase percentage of test drive to close.

. Established relationship with service writers and as a result increased appraisals for the service customers.

. Special phone training, which increased phone and internet appointment setting.

. Daily follow up with sold and unsold customers, which increased traffic of referral and previous customers.

. Daily lot walk and daily monitoring on updates for certification of product knowledge, which lead to increasing SCI above our norms.

. August of 2023 was a first month our team set the all time record, by selling over 200 cars. 11/2022-05/2023 Lexus of Valencia Valencia, CA

Sales Manager

• Trained and motivated salespeople, which increased percentage test drive to close.

• Special phone training, which increased phone and internet appointment setting.

• Mandatory talk with every service customer, which increased amount of trade-ins.

• Follow up via email with each previously sold customer that lead to increasing one owner units.

• Successfully dealt with various customer complaints and worked with salespeople to negotiate an end to any problems

• Involved in forecasting and establishing weekly as well as monthly department goals and directed the sales staff to meet them.

• Monitored and constantly provided feedback on efforts and performance of sales associates with the aim to enhance brand image and customer experience. 06/2022-08/2022. Medford Nissan Medford, OR

GSM

• Trained and motivated salespeople, which increased percentage test drive to close.

• Special phone training, which increased amount of appointments showing

• Mandatory talk with every service customer, which increased amount of trade-ins.

• Follow up via email with each previously sold customer that lead to increasing one owner units.

01/2020-05/2022 City Motors Hayward, CA

General Manager

• Created and established sales process, which increased profitability by 150%

• Trained and motivated sales and service team, which enhanced customer experience.

• Created and established profitable reconditioning process, which reduced time in servicing problem cars.

• Increased profitability by cutting down flooring expenses from over $40,000 per month

• to zero. Company used to carry over eighty units per month, from which about sixty of them were floored.

• Doubled the sales by pricing them to the market, and increased PVR by 80%. 07/2018-12/2019 Victory Honda San Bruno, CA

Used Car Manager

• Planned, organized, directed, and managed the activities of the auto department, aiding the completion of potential business deals.

• Monitored, assessed, and improved the performances of subordinates in the department, developing continued training programs for ensuring optimal customer satisfaction.

• Conferred with General Manager concerning the procurement of new models, brands, and vehicles based on extensive market research involving competitor analysis, consumer behavior, and sales analysis.

• Involved in forecasting and establishing weekly as well as monthly department goals and directed the sales staff to meet them.

• Monitored and constantly provided feedback on efforts and performance of sales associates with the aim to enhance brand image and customer experience.

• Successfully dealt with various customer complaints, and worked with salespersons in order to negotiate and/or resolve any conflicts.

07/2016—12/2017 Team Hyundai Bend, OR

General Manager

• Propelled sales ranking from 76 out of 78 dealerships in City region to top 25 standing.

• Delivered 220% increase in annual revenue.

• Drove monthly sales of new and used vehicles from 25 units to 77 units and more than doubled repair orders from $485k to $900k per month.

• Grew net profit from negative $150k to $260k per year and doubled annual fixed operations gross profit.

• Strengthened F&I operations, going from $1,850 per vehicle retailed (PVR) to $3,300 PVR. 02/2015 – 10/2015 Victory Honda San Bruno, CA

General Sales Manager

• Developed and implemented used car process, which helped company to elevate gross from $75,000 per month to $220,000 per month.

• Build new and great relationships with lenders, which allowed us to increase new car sales by 30% and used cars sales by 120%.

• Oversaw all aspects in daily operations and reported daily to General Manager.

• One-on-one daily training with sales persons and finance managers.

• Daily decking, appraising customers old cars, making phone calls to previous customers and checking on follow up in BDC department. And as a result daily appointments got increased.

• Ensured customer satisfaction with manufacturer’s services at all times.

• Responsible for pre-owned vehicle acquisition, disposal of wholesale trades.

• Became the top Honda store in our Northern California district by YTD objectives 127% and 176% of YTD 2014 sales in last 6 months.

05/2013 – 12/2014 Lexus Of Marin San Rafael, CA

Used Car Manager

• Planned, organized, directed, and managed the activities of the auto department, aiding the completion of potential business deals.

• Monitored, assessed, and improved the performance of subordinates in the department, developing continued training programs for ensuring optimal customer satisfaction.

• Conferred with General Manager concerning the procurement of new models, brands, and vehicles, based on extensive market research, involving competitor analysis, consumer behavior, and sales analysis.

• Involved in forecasting and establishing weekly, as well as monthly, department goals and directed the sales staff to meet them.

• Monitored and constantly provided feedback on efforts and performance of sales associates, with an aim to enhance brand image and customer experience.

• Successfully dealt with various customer complaints, and worked with salespersons in order to negotiate and/or resolve any conflicts.

06/2012 - 12/2012 Medford Mercedes Benz Medford, OR New and Pre-Owned Car Sales Manager

• Built a stellar reputation for conducting business with the highest ethical standards and respect for customer needs and interest.

• Developed and implemented a database tracking system for lease customers in order to proactively expedite timely lease renewals or new purchase agreements.

• Monitored vehicle inventory and updated it daily.

• Updated all new and used vehicle salespersons on all advertising campaigns and sales in facility.

• Supervised day-to-day actions and provided all necessary services to all departments.

• Created and developed special finance department to increase amount of units and profitability for MB.

• Maintained a diverse customer base spanning a wide range of professionals, including: medical professionals, small business owners, educators, CEOs, and professional athletes.

11/2011 – 06/2012 Tacoma Dodge Chrysler Jeep Tacoma, WA Used Car Manager

• Consistently exceeded goals as a member of Dodge Chrysler Jeep Sales Guild.

• Managed dealer marketing program through all media outlets including television and print media.

• Provided training to sales, finance, and support staff.

• Maintained and managed productive vendor relationships for financing, leasing, and insurance purposes.

• Strategically developed programs to attract customers to the dealership.

• Increased amount of certified pre-owned GJD units and resulting in increased amount of sales by 75%.

09/2008 - 10/2011 Lithia Motors Medford, OR

General Sales Manager

• Coordinated with Sales Associates and Manager; assisted in closing various deals.

• Ensured customer satisfaction with manufacturer’s services at all times.

• Prepared sales promotions and manufacturer programs and ensured resolution of all customer complaints.

• Maintained inventory for vehicles and managed according to Lithia’s regulation.

• Developed program plans with sales manager to achieve all company objectives.

• Monitored all expenses incurred by sales department.

• Hired, trained, and motivated managers, sales, and support staff.

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