Angalic Brown

Medical Customer Service/Banking

Milwaukee, WI 53202

adz7nj@r.postjobfree.com

+1-414-***-****

Looking for a company with room for growth and stability, I have a total of 5 Years of customer Service Experience, including Healthcare, Retail and Food Industry Authorized to work in the US for any employer

Work Experience

Phlebotomy Technician

Labcorp - Cudahy, WI

March 2023 to Present

• Perform blood collections by venipuncture and capillary techniques for all age groups.

• Collect specimens for drug screens, paternity tests, alcohol tests etc.

• Perform data entry of patient information in an accurate and timely manner.

• Process billing information and collect payments when required. Clinical Research Assistant

Froedtert Hospital and Medical College of WI - Wauwatosa, WI November 2022 to March 2023

• Collect required data and enter into clinical research forms and into computerized databases

• Under the direction of the individual study coordinator or principal investigator, assist in enrolling patients in clinical, educational, and social intervention research studies

• Screen, identify, enroll, and obtain consent from program participants.

• Collect samples from patients as needed. Process and transport samples as directed.

• Working collaboratively with other departments.

• Identify quality assurance and quality improvement measures through ongoing review of data collection tools, study protocols, and other study documents and communicate issues/improvements with study coordinators, principal investigators, and direct supervisor

• Assist program manager with training and on boarding new clinical research assistants including the development and implementation of new training protocols.

• Assure compliance with all relevant IRB and other regulatory agency requirements.

• Collaborate on the development of program materials including educational materials, marketing materials, forms, and reports

• Maintain program timeline including tracking deadlines for program components

• Compile study enrollment packets

• Generate letters to be sent to study participants

• Working out of other Froedtert and Medical College of WI Locations PSR/Phlebotomist/MA

Quest Diagnostics - Wauwatosa, WI

October 2021 to October 2022

Collect specimens according to established procedures. This includes, but not

• limited to: drug screens, biometric screening and insurance exams.

• Administer oral solutions according to established training.

• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems, Client contact, and approved tools.

• Ability to navigate a computer and accurately enter data is a requirement to be successful in this role.

• Obtain identification and accurately enter billing information and collect payments when required, following corporate policies.

• Processing specimens including: labeling, centrifuging, aliquoting, freezing and preparing for transport as required by test order.

• Perform all non-patient facing duties, including inventory, stock supplies,sanitizing, filing, answering phones and utilizing email as appropriate.

• Read, understand and comply with departmental policies, protocols and procedures.

• Assist with compilation and submission of statistics and data when required.

• Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.

• Complete online and in person training courses timely. Lab Phlebotomist

Ascension Columbia St. Mary’s Hospital - Milwaukee, WI April 2021 to October 2021

• Collect and process blood specimens for testing and performs multiple clerical and processing functions.

• May draw and collect blood samples according to policy.

• Receive, centrifuge, accession, process and transport specimens.

• Verify all related records.

• Work pending lists, order add-on tests, and resolve duplicate orders.

• Set up instruments.

• Maintain, clean, and sterilize equipment and work area following safety, cleanliness, and infection control procedures.

• Perform clerical duties which may include answering phones, reviewing EKGs, collecting patient demographic data for patient registration, ordering tests, ABNs, data entry and filing. Phlebotomists/Medical Screener

Octapharma Plasma - West Milwaukee, WI

August 2020 to March 2021

• Perform Venipuncture

• Operate and set up plasmapheresis Machines

• Take Blood Valve Samples

• Part Ambassador, Part Clinical Technician

Medical Screening Duties

• Register New and Current Plasma Donors

• Conduct basic screening procedures

• Reviewing health related documents

• Taking vital signs and performing finger sticks

Cash Management Teller

Loomis Armoured - Milwaukee, WI

January 2020 to August 2020

• Prepare change orders

• Computer Data Entry

• Unrestricted wrist, hand and Finger dexterity

• Ability to bend, squat, stoop, stand and walk

• Ability to lift up to 50Ibs

• Ability to do To basic math (Addition, Subtraction

• Ability to write, Count and Record numbers

Jewelry Consultant

Piercing Paogda- Signet Jewlers - Greendale, WI

February 2019 to May 2020

• Greeting Customers

• Addressing Customer Needs

• Promoting Jewelry Items

• Conducting Piercing Operations (on a Range of individuals)

• Maintaining a clean, Neat and Presentable Kiosk

Seasonal-Sales Associate

Kohl's - Greenfield, WI

September 2018 to January 2019

• Working Sales floor

• Answering customer questions about services and merchandise

• Ensuring customer service satisfaction

• Stocking shelves

• Organizing Displays

• Operating POS Systems

Seasonal-Assistant Manager

Journeys Kidz. - Greenfield, WI

September 2018 to January 2019

• Assist store manager with training and Recruiting

• Manage store personnel to achieve sales plan

• Meet and exceed personal and store sales goals

Product Specialist

Skechers - Greenfield, WI

April 2017 to July 2018

• Meet and Greet customers

• Responsible for selling all types of product to customers

• Responsible for driving top line sales by driving unit sales at high velocity

• Transfer and Receive Liquidated merchandise from Skechers outlets and concept locations

• Applying knowledge learned from company driven training programs

• Operating POS Systems

Sales Associate

Yankee Candle Company - Greendale, WI

August 2016 to April 2017

• Achieving Sales

• Organization

• Customer Engagement

• Processing Customer Transactions Using POS System

• Stocking Shelves As needed

Food Service Worker

Sbarro - Greenfield, WI

March 2016 to November 2016

• Manual Labor Such as (Lifting, Bending, Stooping, and Reaching)

• Customer Service

• Operating POS System

• Maintain a clean and Sanitized work environment

Food Service Worker-Car Hop

Sonic Drive-In - West Milwaukee, WI

March 2016 to July 2016

• Taking Orders and Making Accurate Change Quickly

• Providing Enthusiasm and Food Service to guest

• Packing All menu items and checking for product Quality and Consistency

• Prepare Drinks and Ice Cream Treats

Education

Associate in College

Herzing University - Brookfield, WI

September 2020 to Present

High school or equivalent

Alexander Hamilton Senior High School - Milwaukee, WI May 2018

Skills

• Microsoft Office (5 years)

• Microsoft Outlook (5 years)

• Microsoft Word (6 years)

• Microsoft Powerpoint (6 years)

• Written Communication (4 years)

• Data Entry (4 years)

• Customer Service (6 years)

• Managerial (1 year)

• Organizational Skills (6 years)

• Multi-Tasking (6 years)

• Receptionist (1 year)

• Office Experience (2 years)

• Spanish

• English

• Cash Handling (5 years)

• Basic Math (6 years)

• Computer Skills (6 years)

• Merchandising (4 years)

• POS (6 years)

• Food Industry

• Venipuncture (2 years)

• Phlebotomy (2 years)

• Vital Signs (1 year)

• Laboratory Experience (1 year)

• Infection Control Training (1 year)

• Medical Office Experience (1 year)

Certifications and Licenses

Certified Phlebotomy Technician

Medical Assistant

MA in Training

Contact this candidate