Ms. Ashley D. Hawthorne

adz7na@r.postjobfree.com

Objective:

I am seeking to pursue a Legal Assistant/Paralegal position and build upon my professional growth based on performance. I wish to incorporate the fast-paced, multi-tasking and interpersonal skills I have learned with my interest, education, and experience of the law and its applications.

Work Experience:

April 2022-April 2023 ProSe Legal. Ontario, CA

Paralegal

●Financial Law/Consumer Arbitration: Client intake and assessment of wrongfully charged overdraft fees from financial institutions in accordance with Regulation E of the Federal Reserve Board and preparing files to be submitted for arbitration

●Reviewing bank statements received for qualifying versus non-qualifying overdraft fees on an ongoing basis and updating client files as needed; Submitting costs for arbitration; Filing Demands and LOIPs; Submitting Fee Waivers; Processing arbitration commencement letters, notice of consumer minimum standards, arbitrator disclosures, attorney statements of affirmative defenses and voluntary exchange of information

May 2015-March 2022 American Arbitration Association. New York, NY

Case Administrator

●Serving as a liaison between parties and Arbitrators in the realm of No-Fault, Personal Injury, Medical Malpractice, Fraud, and Employment Law

●Answering phones and assisting clients, both Claimants and Defendants, of the arbitration process as well as state rules and guidelines as necessary; Identifying issues and resolving issues as they arise from either the parties or Arbitrators; Responding to inquiries in a timely manner; Maintaining up to date notes and information in designated cases by documenting actions taken in written or oral communication

●Review resumes and assign Arbitrators to caseloads; Schedule arbitration hearings in various regions across the country

●Arranging telephonic or in-person hearings, retrieve settlements, obtain post-hearing documents or supplemental submissions; Processing adjournment requests and payments if necessary

●By-monthly to weekly case age reports and follow-ups

Case Filing Specialist

●Gathering arbitration submissions from applicants, reviewing submissions for accuracy of information and quality of content, entering information, requesting and processing amendments as necessary

●Observing arbitration hearings, partaking in innovative culture teams, attending writing skills workshops, attending information sessions regarding arbitration, no-fault, and the general legal process of arbitration

May 2014-Jun. 2014 Riverside Animal Hospital. New York, NY

Client Service Representative

●Answering phones, using fax machine, maintaining clean office areas and well-stocked inventory shelves

●Data Entry: Contact information, Patient schedules, Medical history and Communication notes, Procedure estimates and Invoices, and Labs

●Assisting with Medication composition and distribution as well as answering questions about kinds, dosage, and frequency

●Providing information on patient discharge and aftercare, new puppy or kitten information, Zoonotic diseases, vaccination information, and medical procedures

Jul. 2009- Feb. 2010 Diamond Resorts International. Lake Tahoe, CA

●Contracts Assistant and Data entry

●Gift Shop Attendant

●Server/Bartender/Busser/Dishwasher

Apr. 2009-Jun. 2009 Stanford Sierra Conference Center. Lake Tahoe, CA

●Housekeeping, Outside crew, Lodge Maintenance

●Server/Wine Specialist

●General Store Attendant

Jul. 2007-Dec. 2008 Presidio Golf Course & Country Club. San Francisco, CA

●Server/Bartender/Busser/Expeditor (Formal Events)

●Golf Assistant

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Education:

Jul. 2013 University of California (Berkeley, CA)

Certificate in Paralegal Studies; GPA: 3.5

●Essential skills including legal research and writing, citation form, interviewing, law office investigation, pleading and form preparations, coordination of discovery, basics of introduction to business organizations and corporate law, ethical considerations, contracts, family law, and torts and personal injury

Aug. 2007 University of California (Berkeley, CA)

General Credit Education Courses (summer sessions only)

●Comparative Private Law; History; Microeconomics; Sociology

Aug. 2007 St. Lawrence University (Canton, NY)

Bachelor of Arts; GPA 3.1

●Major: Government; Minor: Philosophy

●Other focuses included Canadian Studies and Economics

Other Training:

Jan. 2009-Dec. 2013 San Francisco Police and Sheriff’s Department (Volunteer)

●Collecting, filling out, and filing paperwork and transporting said documents to courtrooms, secretaries, lawyers, and judges

●Cleaning offices and classrooms

●Educating others about Restorative Justice and Re-entry into the workforce

●Assisting with teaching computer skills and creative writing

●NCADA (National Council on Alcohol and Other Drug Addictions) student, teacher and advocate

Skills:

OZ Accountability Training and Certification

ToastMaster’s Speaker Acknowledgement; Former President (2017-2018)

Microsoft Office Suite: Word, Excel, Powerpoint

Internet: Firefox, Chrome, Explorer

Typing Speed: 65wpm

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