Customer Service Staff Attorney

Rudine Puckett • Cell 615-***-**** • adz7n9@r.postjobfree.com

RELEVANT QUALIFICATIONS

●Bachelor's Degree, Master's’ Degree

●Six plus years’ experience as a healthcare investigator with courtroom experience

●Ability to utilize Internet research and navigation

●Experience preparing evidence and interviewing witnesses, respondents or suspects

●Excellent written and verbal communication skills and the ability to publically speak, concisely, accurately and informatively

●MS Word, MS Excel, MS PowerPoint, and MS Outlook

EXPERIENCE

●Demonstrated exceptional customer service

●Reviewed and gathered medical records, business records, government records, Personal Records and Financial Records Relevant to Suspected Fraud.

●Prepared written reports which recorded the result of investigations and catalogs, identifies, and conveys all Physical evidence and statements of witnesses in a manner adequate to support administrative or legal action.

●Provided follow-up investigative services and witness location assistance to the staff attorney and attended depositions when required.

●Conducted and participated in multi divisional and multi-agency investigations using DOH and Commission data bases tracks work activities to include timekeeping, complaint tracking, spreadsheet formulated for investigations.

●Performed legal database searches.

COMMUNICATION

●Non Verbal and Verbal skills

●Can interpret body language, facial expressions, gestures and posture.

●Able to Clarify and Summarize

●Empathetic

●Provide Feedback

●Capable of Developing Trust and Rapport

CUSTOMER SERVICE

●Willingness to learn

●Ability to close

●Adaptable

●Persuasion skills

●Goal-oriented

●Calming presence

●Time management skills

●Positive language

●Attentiveness

●Patience

EMPLOYMENT HISTORY

●May 2010 - December 20018

●Genesis Health and WellnessNashville, TN

●August 2006 - May 2010 Global Education Network and Training Nashville,TN

Contact this candidate