Nyasha Tavonesa

adz7md@r.postjobfree.com 334-***-****

EDUCATION

Auburn University, Auburn, AL August 2022

Bachelor of Science in Business Administration

Major: Finance

Finance GPA: 3.0

Relevant Coursework: Business Analytics I & II, Financial Statement Analysis, Advanced Business Finance, Intermediate Accounting, Financial Institutions, Money and Banking, Mergers acquisitions & restructuring

EXPERIENCE

Sitel Group, Remote Position March 2022-June 2022

Customer Service Representative

Ensured compliance with company policies, industry regulations, and data privacy laws in all customer interactions

Adapted to changing customer needs and industry trends to provide the best possible service

Resolved customer complaints and concerns by identifying problems, ensuring customer satisfaction

Demonstrated in-depth knowledge of company products or services to educate customers and recommend appropriate solutions

Effectively managed and de-escalated conflicts or challenging customer interactions, ensuring positive outcomes

Managed multiple customer inquiries simultaneously while maintaining a high level of accuracy and efficiency

Shannon Waltchack, Birmingham, AL May 2021-August 2021

Intern

Compiled loan abstracts whilst tracking financial covenants and guarantees for the finance department

Prepared property metric reports for Asset Management in Yardi to stay up to date with tenant financial reporting

Conducted market research using Costar and County GIS and Government tax websites

Assisted brokers in finding leasing space for clients by tracking prospects using Costar and google earth.

Assisted brokers with deal sourcing, follow-up, and due diligence while utilizing Realnex CRM software

Assisted in revamping the Property management website with the marketing team

Aramark, Auburn, AL January 2018-March 2020

Cashier/Line Server

Provided excellent customer service to students on campus

Displayed patience and emotional intelligence while dealing with disgruntled customers

Auburn University Athletics, Auburn, AL August 2017-December 2018

Stadium Ambassador

Represented the university by providing stand-up service to 500-600 V.I.P and Scholarship guests during game days

Utilized teamwork and time management skills to resolve problems and ensure maximum customer satisfaction

Wiley Plus, Auburn, AL July 2017-May 2018

Student Partner/Technical Support

Gave product information on how to use and purchase products to interested professors and students

Assisted 250 students buy and access the products and address pending issues about the products

Held 3 product marketing presentations per semester

Lane Engineering, Harare, Zimbabwe December 2016-April 2017

Junior Accounts Clerk and Sales Associate

Documented purchases and payments to compile in an accounts journal and provide report to the senior clerk

Completed pickups and deliveries of engineering materials and orders

Answered customer inquiries regarding use of products and pricing

LEADERSHIP & ACTIVITIES

International Freelancing, Zimbabwe July 2020-Present

Car Broker/Logistics Consultant

Brokered and advised the sale and acquisition of 8 vehicles

Acquired corn from Zambia and shipped to Zimbabwe during the Cyclone Idai flooding

TECHNICAL & INTEREST

Technical: Bilingual: English and Shona, Financial Statements, and Integrated Market Research

Interests: Farming, Brokering, Bitcoin, ETF Stocks, Options Trading, Travel, and Real Estate Investments

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