a

Nancy L Drost

**** *. ******** **** #***

Tucson. 4Z 857fi

Cell 520-***-****

adz7lf@r.postjobfree.com

Obiective

I am looking for a job that will let me interact with other people. I am a person that is easy to get along with and loves working hard to prove that I can handle the task that is handed to me. I am looking for a position that is clerical and or secretarial. I can type 53 words a minute, answer multiple phone lines and work on a computer. I have previously used fax machines along with copy machines. I also use ten key by touch. Employment

11/2021- Current

OptumRX

. Greet the callers and give them my undevided attention

. Answer phone calls from members needing prescriptions mailed to them r Verify the caller is the member

o Check to see why the member is returning our calls

. Check to see where the prescription is with being delivered to the members

. Check to see if we have refills remaining for the prescriptions

. Send requests to M.D. offices for prescription refills

. Verify mailing addresses, phone numbers and email address

. Verify Credit Card information to be billed for the prescriptions

. Verify payment for order if copay is needed

. Verify if the caller is not the member, we have the members permission to speak with the caller

. Check prior authorization status, if unavailable contact the prior auth dept to help the member

. Verify current health insurance

. Check to see if member is eligible for copay assistance cards o Set up new accounts for people just getting on mail order pharmacy

. Set tasks for getting prescriptions transferred from local retail stores to mail order

05/2007 - 06/2021

McCarthy & Holthus LLP

. Request bid instructions from clients

. Make Excel spreadsheet for steps in the client system that need to be cleared out

. Clear out client systems that are asking for dates to be input for the documents we receive.

. lnvoice files

. Upload bid instructions from the client systems into our system

. Respond to issues clients raise in the client systems

. Raise issues for bid variances

. Process bids and send them to the sales companies we use

. Monthly training for specific clients

. Respond to emails from clients

. Answer phones

. Help other departments when necessary

. Email sales officers when there ls a difference in vesting information for the Trustees Deeds

Education

2000-2001 Bryman San Bernardino, CA

Medical Assistant

1998-2000 Chaffey Community College Rancho Cucamonga, CA General Education

1995-1998 A.B. Miller High School Fontana, CA

General Education

Skills

. Type 53 words per minute

. Answering multiple phone lines

. lnteracting with people no matter what the situation is

. Completing a task which is handed to me

Knowledge of fax and copy machines

. Multitasking

. Give detailed information in emails

. Keeping management aware of issues that are going on if a process is changed

. Open communication

. I do not hesitate to ask questions

. Complete my workload in a timely manner

. I am open to learning new skills

I pay attention to details

Contact this candidate