Elisa McDavid

PROFESSIONAL SUMMARY

Elisa McDavid brings 10+ years’ extensive Customer Service, Professional Correspondence, Confidential Documents Processing, and Data Entry (25 wpm, 9% accuracy) experience in confidential and fast-paced Insurance and Financial environments.

Adept in Call Management, Mail Processing, Calendar Maintenance, Sales and Insurance Services

Highly focused, dedicated Administrative Assistant; specialties include administrative and customer services expertise. 20 years of experience with multiple companies in both office administration and customer service. KEY SKILLSETS

MSWord PowerPoint Excel Outlook Credit Card Transactions Customer Complaints Professional Attributes and Abilities

Innovative and enthusiastic; customer-oriented with excellent interpersonal skills

Enjoy team environment; work well with little direct supervision

Possess high level of integrity; dedicated employee

Handle crisis situations in a calm, professional manner Professional Experience

Office/Administrative Assistant

Keep records of customer interactions, transactions, details of inquiries and complaints

Schedule and confirm appointments for clients and staff

Sort and distribute incoming mail and faxes and handle documents with confidentiality

Assist with the creation, implementation and promotion of special events

Work effectively in a structured and efficiently environment

Employs problem-solving and conflict/resolution skills in stressful situations

Answered mutli-line phone with up to 20 incoming calls Customer Service

Confer with customers by telephone and in person about products and services

Builds strong customer relationships through email and phone conversations

Maintained and adjusted customer accounts

Outstanding communication skills, ability to interact with different personality types

Enjoys establishing strong professional relationships with customers and clients Employment History

Data Processor, MetLife, (contract) Southfield, MI 07/2018 – 09/2018 Office Assistant, ATI Transportation, (contract) Berkley, MI 01/2018-04/2018 Office Assistant, State Farm Insurance Agency, (advancement) 07/2015-02/2017 Office Assistant, Davenport University, (contract) 05/2013-01/2016 Registration and Admissions Clerk, Pearl Medical Group, (externship) 09/2010-12/2010 Ramp Agent, DAL Global Services, (FMLA) 08/2007-07/2009 Receptionist, H&R Block, (seasonal) 01/2004-04/2009 Gate Agent, Mesaba Airlines, (advancement) 11/2005-08/2007 Data Entry Clerk, Citi-Mortgage, (contract) 01/2002-04/2009 Clerk, NBD Bank, (merger/layoff) 10/1982-10/2000

Education

Wayne County Community College Associates of General Studies Conferred 2012 Davenport University BA, Healthcare Management Degree in progress Volunteer Experience

New Prospect Missionary Baptist Church; 2017 Gleaners Food Bank; 2013

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