SULAIT KANYESIGYE

Toronto, ON M*N **W +1-437-***-**** adz7ky@r.postjobfree.com

Professional Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results- driven approach.

Skills

Verbal and Written Communication

Contract Development and Management

Project Management

Team Leadership

Sales and Marketing

Business Planning

Customer Relationship Management

Staff Management

Managing Employee Relations

Managing Appointments

Product Management and Branding

Managing Cash Register

Schedule Preparation

Finance and Accounting Operations

Coaching and Mentoring

Negotiation

Income and Expense Management

Technical Proficiency

Work History

Manager 09/2023 to Current

UMAC EMERGENCY SHELTER – 1945 Weston Road, TORONTO Managed and motivated employees to be productive and engaged in work. Accomplished multiple tasks within established timeframes. Maintained professional, organized, and safe environment for employees and patrons. Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

English Language Teacher 09/2022 to 07/2023

Anuban Samutsongkhram Thailand – Samutsongkhram, Thailand Evaluated student progress to offer recommendations for further development. Established positive classroom management boundaries to create safe, known environment for behavior among students.

Tutored and assisted students to help with English language comprehension and mastery. Prepared, administered and corrected weekly tests and examinations to observe student overall performance.

Director 01/2021 to 08/2022

Fresh Foods Kampala – Kampala Uganda

Handled customer relations issues, enabling quick resolution, and client satisfaction. Resolved customer issues quickly to close deals and boost client satisfaction. Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.

Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Met with clients, delivering presentations, and educating on product and service features and offerings.

Established and cultivated solid business relationships with new or existing customers. Closed lucrative sales deals using strong negotiation and persuasion skills. Maintained ethical and positive working environment to reduce turnover and promote high retention rates.

Evaluated performance against goals and implemented appropriate development plans. Oversaw operations and provided corrective feedback to achieve daily and long-term goals. Worked closely with organizational leadership and board of directors to guide operational strategy.

Managed daily operations while overseeing multiple locations to foster increased productivity. Established departmental performance goals and provided feedback for underperforming areas.

Monitored and coordinated workflows to optimize resources. Formed strategic partnerships and connected with potential clients to drive business development.

Evaluated company documentation to verify alignment with regulatory requirements. Spearheaded innovative approaches to resource allocation and strategic planning. Oversaw supply chain functions to verify inventory levels and budget adherence. Supervised breaking news coverage and determined priority for stories within each broadcast. English Library Manager/supervisor 01/2021 to 12/2021 American Baby International Education – Zhengzhou, China Managed and motivated employees to be productive and engaged in work. Accomplished multiple tasks within established timeframes. Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Maintained professional, organized, and safe environment for employees and patrons. Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Managed senior-level personnel working in marketing and sales capacities. Regional Operations Manager 05/2017 to 12/2020

Diageo International/ Uganda Breweries Limited – Southern Region, Uganda Collaborated with cross-functional teams to align operations with corporate objectives. Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.

Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.

Spearheaded operational procedures and processes to improve efficiency and optimize operations.

Devised and executed training plans for new and existing staff to support competency and compliance.

Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.

Analyzed market trends and customer feedback to develop new strategies for improving operations.

Set, enforced, and optimized internal policies to maintain responsiveness to demands. Assisted in recruiting, hiring and training of team members. Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Trained and guided team members to maintain high productivity and performance metrics. Implemented innovative programs to increase employee loyalty and reduce turnover. Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow. Education

Bachelor In Business Computing : BUSINESS COMPUTING 01/2018 MAKERERE UNIVERSITY - KAMPALA,UGANDA

High School : Advanced Level 11/2013

BOSTON HIGH SCHOOL, MPALA. - KAMPALA,UGANDA

High School : Ordinary Level 11/2011

BOSTON HIGH SCHOOL,MPALA - KAMPALA,UGANDA

Primary: Primary Level 11/2007

DK EDUCATIONAL HILL SCHOOL NAMASUBA - NAMASUBA

Languages

English

Full Professional

Chinese (Mandarin)

Professional Working

Lunyankore

Native or Bilingual

Kiswahili

Limited Working

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